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KELSEY Media Reviews 

191
•
TrustScore 4.5 out of 5

4.3

Publisher
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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing fast, helpful, and exceptionally courteous support when resolving tricky subscription issues. Consumers note that responses to various inquiries arrive almost immediately, making overall interactions remarkably smooth and efficient. People frequently mention the dedication of team members who consistently go above and beyond to assist buyers properly. However, some reviewers were not happy with order fulfillment, mentioning missing items and unreceived magazines long after payment. A few people also felt that customer support could occasionally become unresponsive or unhelpful when dealing with persistent complaints.

What people talk about most

Customer service

Users describe positive interactions with customer service, frequently praising prompt responses, helpful... See more

Response time

Clients share positive opinions on response time, frequently praising the extremely swift and timely replies... See more

Staff

Customers had positive experiences with staff, frequently highlighting quick response times and exceptionally... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report missing deliveries,... See more

Service

Consumers find service to be a delight, frequently praising prompt and helpful support from staff members.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a... See more

Rated 5 out of 5 stars

The Customer Service team assistant who handled my enquiry (Rosie) coul not have been more helpful. All my questions were answered promptly and politely and, I must say, with great patience. Well d... See more

Rated 5 out of 5 stars

Had a problem with my magazine subscription and emailed them, within 48 hours had a really lovely email explaining what had happened and how it was going to be resolved and offered to send me 2... See more

Rated 5 out of 5 stars

It took a long time before my World Cup Special arrived in the Netherlands: dispatched on May 21st and arrived on June 17th. In the meantime, I was reassured by Charlotte from customer service. It’s p... See more

Company details

  1. Publisher

Information provided by various external sources

Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(191)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Magazine subscription issue instantly resolved

My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

A position Kelsey experience

I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte made the process anxiety free!

Charlotte made the experience great! Charlotte's patience, knowledge, follow up to the customer makes her valued to the customer and valuable to Kelsey Media. It would be a perfect world if we had people with Charlotte's skills. Thank you for having an employee of this caliber! Sincerely, Meri Asaro

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

One of my issues of ME & W was lost in…

One of my issues of ME & W was lost in the pipeline, and not received after a month; normally within 10 days, it arrived at my address. I sent an email to Kelsey and a very kind woman, Katie, promised me to send me another issue, which will reach me within 10 days.
I am a subscriber since 1978, from MAP to Kelsey. After receipt I will thank Katie for her friendly help !

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Because sometimes things go wrong.

Sometimes an issue might get lost in the post and not arrive.

It rarely happens, but when it does Kelsey Media send a replacement immediately.

I've been subscribing to World Soccer for over 10 and will continue to do so.

The service from Kelsey Media is excellent.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Problem with my order

Problem with my order, but they solved it as quickly as possible. Great customer service with great communication. Thanks

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good Company to deal with…

Very pleased with orders i have made previously at very reasonable prices for Magazines. Recently contacted Kelsey to cancel one subscription and they dealt with this immediately. Excellent customer service, straightforward and no hassle. Very pleased

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent magazines and pleasure to deal with

Having ordered a number of magazines and books from Kelsey Media I have found the products to be not only well written but also nicely designed and laid out.
Orders from their website have arrived quickly, and when I have contacted their customer services their communication has been responsive, friendly and very helpful. They're a pleasure to deal with.

April 12, 2026
Unprompted review

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