Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more
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Review summary
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Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more
Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more
We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more
Company details
Written by the company
Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.
Contact info
United Kingdom
- support@linastores.co.uk
- shop.linastores.co.uk
4.6
Excellent
1K reviews
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Replied to 11% of negative reviews
Typically replies within 48 hours
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The worst experience ever and ruined my…
The worst experience ever and ruined my party as the delivery never turned up
August 1, 2025
Everything arrived in good condition…
Everything arrived in good condition with delicious food. If I had one complaint, it was all a little over-packaged with too much waste. But the food and service were both excellent.
June 27, 2025
Unprompted review
Love food taste and presentation…
Love food taste and presentation however there is so much packaging and gel packs are non recyclable - could be much greener
July 17, 2025
Great and on time
Great and on time. One pasta box a bit bashed up, but totally usable. Thank you.
July 15, 2025
Great customer service
Great customer service, which shows that they really care. Thank you!
July 14, 2025
Easy website with good choice of top…
Easy website with good choice of top Italian produce.
Great service from start to finish
Highly recommend.
July 7, 2025
Really helpful customer services team
Really helpful customer services team, great communication and as ever the food was delicious
July 3, 2025
Food was spot on
Food was spot on, had a little trouble with the courier but apart from that we had a delicious meal and would definitely buy a meal kit again!
July 7, 2025
Great gift
Delicious pasta kit and a beautifully presented hamper, I’m sure the recipient will love it!
June 30, 2025
Great service
Great service - the staff even checked my order and if it was going to the right address. The food was delicious and so easy to make - made Father’s Day special as we couldn’t get to the restaurant.
June 12, 2025
Excellent products and customer service.
Excellent products and customer service. The hamper was beautifully wrapped and everything arrived on time. Thank you
June 11, 2025
Great food let down by the delivery experience
I've been ordering Lina stores for a few years now, usually if we're celebrating something. However, this time the bolognaise lid simply was not put on properly so popped off during the delivery. The customer service team refunded, and we were able to pick up a new bolognaise that day from a store in town which is great. But we live a 45 mins away, so the 90 min round trip was a faff. Also, the quality of the parmesan has gone notable downhill. Saying that, the pasta and sauces are just divine. I would advise to order a day before if you're ordering for something special.
June 16, 2025
Order arrived 4.5 hours late for my…
Order arrived 4.5 hours late for my daughter’s baptism. They initially said it would be 45-hour and no further updates.
Focaccia was very disappointing- stale, not fresh and no taste. No refund given for extent of the delay - just delivery refund.
June 15, 2025
Reply from Lina Stores - Online Shop
Hi Emily,
We are deeply sorry for the issues you have experienced with our delivery of your order.
For deliveries, we work with third-party courier partners that are experts within their field. However, mistakes happen and on this occasion they have let you and ourselves down, and for this experience we're very sorry and realise this is not ideal.
We have been informed that that their delivery van broke down, which led to the delay with your order. I am so sorry that this caused such a delay with your order.
We have checked with the team and they have assured that a full refund for your order has been issued on top of the refund of the delivery.
Can you please reach out to us at support@linastores.co.uk in case this hasn’t been received on your end?
Once again, we would like to apologise for the inconvenience.
Lina Stores
The delivery man failed to ring…
The delivery man failed to ring doorbell. I have film if this.
My guess is that they do this to avoid human interaction saving time. Leaving food on the doorstep is not best. Luckily, I heard his van reversing up the drive.
June 12, 2025
Reply from Lina Stores - Online Shop
Hello Joe,
Thank you for taking the time to leave a review for your delivery.
We take these issues very seriously and have notified our courier company to make sure that proper procedures are followed on delivery. We hope that despite the issues you have experienced with receiving your delivery, you were satisfied with the products you have received.
Once again, we would like to apologise for the inconvenience.
Lina Stores
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