I bought 2 products on third transaction the black & platinum 3rd kit well pressed and spaced. The other hand on the lifestyle shirt. It's a bit bigger than the size you may order. Regardless great... See more
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About Official Manchester City Online Store
Written by the company
The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.
When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.
Contact info
stichd sportmerchandising, Oude Hulst 1, 5211 HC, ‘s-Hertogenbosch, Netherlands
- +44 (0)20 3608 4403
- shop@mancity.com
- shop.mancity.com
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Oh my quality!!!
Oh my quality! This is my first jersey EVER & of course it had to be Haaland’s but I’ve touched and seen many of them but the quality of this one is ridiculous! Breathable, flexible, and the colour is just perfect! Not to mention it fits perfectly, exactly how I wanted it! I live in Canada and I think it took no more than a week and a half to get here! I am so impressed with everything.. if you were thinking about getting a jersey or anything from Manchester City, this is your sign!!
I received the item in Japan
I received the item in Japan. The process was very smooth, and the service was excellent. Thank you very much.
Wrong size? No help.
I bought the wrong size jersey and contacted support immediately and they said there was nothing they could do. Absolutely nothing had happened, the jersey was still sitting in the same place in the warehouse, it would be trivially easy to stop the fullfillment and refund the money, but you don't allow your support team to help customers. Poor service, or rather, none at all.
Another great experience from ordering…
Another great experience from ordering from the online store. Easy process and I was kept updated with my order and once it was dispatched. Highly recommend, thank you.
I was sent the wrong size of shirt and…
I was sent the wrong size of shirt and it would have been a long process to send it back for the right one so I just kept it. It would have been amazing if it had been the right size, it's an amazing shirt
excellent
This was my first transaction, and it went smoothly. The product was excellent, too.
Fast shipping and all duties handled by…
Fast shipping and all duties handled by the vendor
Great first experience
I Received my items exactly as pictured and shipping was incredibly fast.
Everything ok!
Comes all the way from holland cant…
Comes all the way from holland cant you do it for a local shop takes too long to come
Totally brilliant 👏 the staff are…
Totally brilliant 👏 the staff are brilliant with you and the range of new range of new city stuff says it all. One thing I find is the price's are very expensive but not and dear as other clubs in Salford
Quick shipping quality product
The merch shipped quickly, was good quality, and looks like it will last. These Man City fans are happy with their purchase!
My family is extremely disappointed…
My family is extremely disappointed with this purchase. The official logo WASHED OFF in the first wash. It was a birthday gift for my son and pretty much the only gift he received from me as it was not the most affordable shirt. He is embarrassed to wear it, as it looks like a knock off. I can send photos if needed.
I am requesting a refund. Please reply to this message. Thank you.
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