Medela UK Reviews 

108
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Was gifted by my mom a Medela Motion InBra pumping machine (double). My baby is now born and the machine does absolutely nothing for me because of my nipples’ shape. This machine will only work if y... See more

Rated 5 out of 5 stars

Got this regardless the TP reviews. Heard really good things about the brand from the midwives and hospitals so went ahead and bought one. Have been using it to collect colostrum before birth as it’s... See more

Rated 1 out of 5 stars

I really needed a one-hand-free breast pump and I bought this one on a recommendation but unfortunately, it was not for me as there was no suction when I tried to put it on my breast, so it was not f... See more

Rated 1 out of 5 stars

I really wanted this hands free pump to work but unfortunately they only have 24 and 21mm cups and don’t offer any inserts to make them smaller. My nipples are too small and are dragged in and bruised... See more

Company details

  1. Maternity Store

Written by the company

Medela UK has a range of breast pumps covering all the potential needs of breastfeeding mums. Our electric breast pumps feature 2-Phase Expression technology, which mimics babies’ natural sucking rhythms, allowing mum to express more breast milk in less time. We also have manual breast pumps, breast feeding accessories and even bras to help you easily breastfeed. Discover the incredible benefits of breast milk for mums and their babies and our range of products today!


Contact info

2.8

Average

TrustScore 3 out of 5

108 reviews

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2.8

All reviews

(108)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great pump

Great pump. Easy to use (even when exhausted). Has helped me to be far more independent again as I’m no longer attached to a mains powered pump every 3 hours.

Only negative really is that it could use a clip or something to enable it to be more easily attached to clothing.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

be careful with the rental agreement

I rented their Symphony breast pump for several months.
I returned the pump on 1 November but they charged me the full month of November and refused to process a refund even if I have not used the machine! They could easily issue a refund pro rata for the time I have not used the breast pump but obviously, they want to squeeze as much money as they can from you. This is also clear from the fact that they charge you twice during the first month.
This is a pain as the breast pump worked excellently but their system and customer service are horrendous!
Be careful if you want to rent their machines.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

POOR QUALITY

I bought it to help me increase my breast milk supply but I simply wasted my money and time. After 1 week of using it several times a day, almost no milk came out. I felt my breasts full and still nothing came out. Yes, I've already tested it with different flange sizes and the result was the same, less than 1oz in each breast. I was extremely worried about my milk supply and I decided to try hand expressing and it worked. It turned out much more than I imagined it would. Really disappointed with the product. I threw my money away.

October 1, 2023
Unprompted review
Rated 3 out of 5 stars

Pricey for hands free pumping

Pump is good for hands free pumping. It doesn’t come with a clip to enable the pump unit to be attached to you. The pause button is incredible sensitive and becomes annoying as it constantly stops when touched lightly.
I don’t feel the pump justifies the price and I’ve used a much cheaper hands free option which worked the same.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

For me

For me, as exclusive pumper, this is life saving tool! This is my third child, and previously I had no hands free pump, just regular, but with two kids and baby it is impossible to pump and do all things around. With this pump, pumping is easy and fast, it is strong enough to keep my milk amount. I am from Serbia, we don’t have this pump in the market, so I got it from UK, and I m so satisfied!

August 28, 2023
Unprompted review
Rated 1 out of 5 stars

Noisy uncomfortable always having to…

Noisy uncomfortable always having to hold it. Would love to return the product. Its a waste of 90 quid don't buy stay away.

August 24, 2023
Unprompted review
Medela UK logo

Reply from Medela UK

Thank you for taking the time to leave a review. We are sorry to hear that you are having issues with your pump. If you reach out to our customer service team via info@medela.co.uk with your order number, we will do our best to find a solution for you.

Rated 3 out of 5 stars

Awful

Awful. I ordered the pump before birth so would have it ready but it was broken when I went to use it. I was told it would take 48 hours to replace, then DHL came to collect the faulty one but didn’t deliver the replacement. I was told that the new one was coming on a different van. That van broke down. They then couldn’t deliver a new one until the following week. My supply was seriously impacted and my little newborn had to go on formula. All Medela did was blame the delivery company. No sympathy or attempt to help. Dreadful service.

June 15, 2023
Unprompted review
Medela UK logo

Reply from Medela UK

Thank you for taking the time to leave a review. We are sorry to hear about your experience. If you could reach out to our customer service team via info@medela.co.uk with your order number, we will do our best to rectify the issue and find a solution for you.

Rated 5 out of 5 stars

Game changer!

Absolutely amazing product! I had used a couple other pumps and didn’t have much luck until I was recommended Medela. Best decision made! Suction is great and didn’t hurt at all, really easy to use and clean. I would definitely recommend getting one of the bras too to make the pump more hands free

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Spam, lots of it

I keep getting these emails about writing a review without an unsubscribe link, so here is my review.

July 17, 2023
Unprompted review
Medela UK logo

Reply from Medela UK

Thanks for taking the time to leave a review. Please rest assured that all our marketing emails contain an 'unsubscribe' link within the email footer. Should you have any other concerns or questions, please feel free to reach out to our customer service team via info@medela.co.uk

Rated 5 out of 5 stars

Great products and efficient delivery

Great products. I have the maxi swing double but purchased a hand pump this time which is so quick and easy to use with hardly any setup time, very easy to wash too. Earlier than expected delivery

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Well thought out and quality products

Well thought out and quality products. The symphony hospital grade breast pump is magnificent. And the breast support works hand in hand. Delivery was fast and rental was arranged quickly- good value for money in my opinion

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Medela Swing Flex Breast Pump

The breast pump is fantastic and in my opinion the best one in the market. Minimal noise when working, easy to clean, soft on the skin and highly effective. The customer care replies very promptly and always very helpful too. Best purchase I havd done and worth every penny.

March 19, 2023
Unprompted review

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