Been asked to write a review, ordered the product over a week ago. Not received my order, not received any email updates on it and customer service haven’t responded to my email asking for an update.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was gifted by my mom a Medela Motion InBra pumping machine (double). My baby is now born and the machine does absolutely nothing for me because of my nipples’ shape. This machine will only work if y... See more
Got this regardless the TP reviews. Heard really good things about the brand from the midwives and hospitals so went ahead and bought one. Have been using it to collect colostrum before birth as it’s... See more
Absolute amazing customer service. I purchased an hands free pump which has worked like a charm. Unfortunately the tubing started to show some moisture which happened because the cup were not comp... See more
Company details
Written by the company
Medela UK has a range of breast pumps covering all the potential needs of breastfeeding mums. Our electric breast pumps feature 2-Phase Expression technology, which mimics babies’ natural sucking rhythms, allowing mum to express more breast milk in less time. We also have manual breast pumps, breast feeding accessories and even bras to help you easily breastfeed. Discover the incredible benefits of breast milk for mums and their babies and our range of products today!
Contact info
United Kingdom
- shop.medela.co.uk
2.7
Poor
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hands free pump bra is a Godsend
Bought the hands free bra for my Medela pump and absolutely love both. Brilliant products, thank you!
March 3, 2023
Unprompted review
Worked perfectly for me
Worked perfectly for me. I’ve been able to pump 150-180mls in about 10minutes. If you need something just for a bottle occasionally or to help with engorgement or over supply. Defo recommend. Although, If you’re looking for something to express long term - an electric pump would be beneficial.
February 7, 2023
Unprompted review
Good pumps but expensive
Good pumps but expensive , the wires and a little annoying also with the seperate control is abit heavy but I guess it’s good quality and if it breaks they will replace it and excellent customer service so if your gonna use them a lot it’s worth it id say :)
February 6, 2023
Unprompted review
Would definitely buy from them again
Great customer service
Swift reply when I asked for spare parts.
Great delivery
December 22, 2022
Unprompted review
Top-notch customer service
Products are slightly overpriced. But Medela's customer service is top-notch! Very quick reply to emails and extremely helpful
December 11, 2022
Unprompted review
Poor customer service
Poor customer service- part of the order was out of stock but i wasn't informed of this. After waiting a couple of weeks, i emailed to chase up and was then advised. The rest of the order was then promptly delivered by Yodel but the packaging was dirty and muddy.
December 21, 2022
Unprompted review
Box came opened
Box came opened! Emailed to complain but got no response!
November 2, 2022
Unprompted review
Replacement parts.
The product is great and needed to work the pump. The delivery was quick and the website is easy to navigate. It is such a shame, that the part cannot be brought separately. such a waste of more plastic.
October 7, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.