I recently bought a DNP printer from Photomart for an event the coming weekend. It was a beautiful printer but I noticed it had some trouble printing the 2nd photo. I called and Aaron was very p... See more
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Just a few words , I had an issue with my DNP 820 Printer. After reaching out to various people I gave a photosmart a call and explained the issue I had been having. A gentleman on tech support by... See more
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Ordered Godex 860 flashgun at this company. The price was at least 1/3 lower than at competitors' sites. The order has been delivered next day. Absolutely great. The only drawback is the website. Need... See more
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I've bought DNP media packs and studio lights from DNP with excellent delivery services, clear product info and competitive pricing. BUT like everything to your research! My studio lights where... See more
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Company details
Written by the company
Photomart is a trusted UK-based distributor of professional photo printing equipment, media, and studio accessories. With over 30 years of experience, we proudly support event photographers, studios, retailers, and photo businesses across the UK and beyond. From industry-leading dye sublimation printers by DNP and HiTi to high-quality photo strut mounts and lighting solutions, we offer everything professionals need to deliver outstanding results. Our customers rely on us not only for quality products, but also for expert advice, fast technical support, and a friendly, knowledgeable team that’s here when it matters most. Whether you’re placing a bulk order, visiting our London showroom, or calling for printer support, we’re committed to providing exceptional service every step of the way.
Contact info
Ellerman House, Redburn Industrial Estate, Woodall Road, EN3 4LQ, Enfield, United Kingdom
- 0208 527 6006
- sales@photomart.co.uk
- shop.photomart.co.uk
4.6
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unhelpful and abrupt.
Very friendly when purchasing but if you have any problems they are abrupt, evasive and unhelpful.
Customer services is a minus 5 stars.
Avoid this company.
March 26, 2019
Unprompted review
Reply from Photomart
Thank you for your feedback. We're sorry to hear that your experience with our customer service did not match the level of support you received at the point of purchase.
No customer should feel dismissed when reaching out for help. We take your comments seriously and are actively working to improve how we handle support cases to ensure a more consistent and helpful experience for everyone.
We apologise for the frustration this caused and appreciate you taking the time to share your concerns.
Best regards,
The Photomart Team
They have been awful from the start
They have been awful from the start and not to be relied on if you rely on your photography equipment. I ordered a Godox 360II-N (which is for Nikon Saturday morning delivery on Wednesday and I get phone calls / messages asking me to confirm the delivery day (despite clearly selecting and paying the premium for this). then afterwards I get text messages from DPD they are going to deliver it on Friday! More phonecalls later and I explicitly mention it is Saturday morning. But was it sent that time/ No regular Saturday delivery (but I was still charged the more expensive Saturday morning fee of course) instead forcing me to wait in and then the wrong product? They sent the C version (for Canon)! Furtherwasting my time. I have no confidence in them and have since read other horror stories on Trust Pilot. I should have checked that first.
May 12, 2018
Unprompted review
Reply from Photomart
We are very sorry to hear about the issues you faced with your order. We completely understand how frustrating it is to pay for a specific delivery service, only to have the date missed and the wrong item sent.
This should not have happened, and we apologise for the inconvenience, wasted time, and stress it caused. Delivering the incorrect model and not meeting the agreed delivery window is unacceptable, especially when working to a tight schedule in a professional setting.
Your feedback has been shared with both our dispatch and customer service teams to ensure these mistakes are not repeated. We take this seriously and appreciate you bringing it to our attention.
Best regards,
The Photomart Team
Fantastic customer services
Fantastic customer services, great company to order from
March 16, 2018
Unprompted review
Reply from Photomart
Thank you for the great review. We're really pleased to hear you had a positive experience with our customer service and enjoyed ordering from us.
We appreciate your support and look forward to helping with your next order.
Best regards,
The Photomart Team
Good customer service let down by the warehouse/order dispatching.
I'll make one thing very clear: they were not rude, they were very polite and professional, but despite this they seem completely incapable of sending orders correctly, order came with two parts completely missing and now I'm finding out that the chargers don't work, they just show a red light and none of the green lights light up as indicated by the instruction booklets.
This is 24hrs before a shoot which I've ordered equipment for, it seems that while the sales and customer service are on the ball, the warehouse/dispatch is where it goes wrong, hopefully they fix this.
January 5, 2018
Unprompted review
Reply from Photomart
Thank you for your honest feedback. We're glad to hear our team were polite and professional, but we’re very sorry that your order arrived incomplete and with issues so close to your shoot.
We understand how disruptive and stressful that must have been, especially when working to a tight deadline. It’s clear that something went wrong at the dispatch stage, and we’re reviewing this with our warehouse team to ensure it does not happen again.
We appreciate you bringing this to our attention and hope it was resolved quickly.
Best regards,
The Photomart Team
Fantastic customer service
Fantastic customer service. Very fast delivery. Cannot fault this company. Will definitely be ordering more from them in the near future.
June 26, 2017
Unprompted review
Reply from Photomart
Thank you for the fantastic review. We’re so pleased to hear that you were happy with the customer service and fast delivery.
We really appreciate your support and look forward to helping with your next order.
Best regards,
The Photomart Team
I have been purchasing items for 6 years
I have been purchasing items from this company a few times a year for about 6 years and have always received good products and had very good service. The delivery is always next day. All the charges are clearly shown. My orders have been placed both online and over the phone without problems.
May 28, 2017
Unprompted review
Reply from Photomart
Thank you for being a loyal customer over the years and for sharing your experience. We’re really pleased to hear that you’ve consistently received good products, clear communication, and reliable next-day delivery.
It’s great to know that both our online and phone ordering processes have worked well for you. We truly appreciate your continued support and look forward to serving you again.
Best regards,
The Photomart Team
Always great service ,next day post …
Always great service ,next day post always on time .instore very helpfull
Great prices .
May 10, 2017
Unprompted review
Reply from Photomart
Thank you for your kind review. We're so pleased to hear you've consistently received great service both in-store and online, and that our next-day delivery has met your expectations.
We work hard to keep our prices competitive and also offer a price match guarantee, so if you ever find the same item cheaper elsewhere, let us know and we’ll do our best to match it.
Your support means a lot to us and we look forward to serving you again soon.
Best regards,
The Photomart Team
Processed an order I didn't want, still no refund
A terrible experience from the start, if zero stars was an option I would have selected it. I placed an order for two types of media on the phone, a short while later I was called back saying one wasn't in stock and did I want to proceed with just the one or cancel, I chose to cancel and was told my payment hadn't yet been processed. I ordered at Richard Frankfurt instead (I wished I had of done so in the first place as never had a problem with them). The next day the order I cancelled turned up and my card had been debited. I phoned to tell Photomart who arranged collection which meant someone had to wait home. They said I would be refunded. Over a week after collection the refund hadn't been processed. I called and spent 40 minutes on the phone for a lady called Imam to tell me she needed to check with Hannah but couldn't even tell me what she needed to check, I don't even think she knew. Her attitude was bad, sorry didn't seem to be in her vocabulary at first. I then spoke with a manager who argued it was a refund and they can take 9 days, I argued it shouldn't be a refund as such due to me not wanting the order in the first place and them then making the order without my permission. I am told they will refund directly into my account now. I'm not even sure if I have faith in them completing this simple task. Customer service training is something Photomart clearly don't offer their staff. I would advise anyone looking for media to order elsewhere.
May 2, 2017
Unprompted review
Reply from Photomart
Thank you for taking the time to share your experience. We are very sorry to hear how this order was handled and for the inconvenience it caused you.
Your order should not have been processed after you requested to cancel, and the delay in issuing your refund is unacceptable. We also regret that the communication you received during follow-up calls did not meet the standard you rightly expected. This situation should have been dealt with more efficiently and with better clarity and care.
Your feedback has been shared with our team and will be used to help improve our training and internal processes. Please accept our sincere apologies for the frustration this caused.
Best regards,
The Photomart Team
I am a new customer and from the time i …
I am a new customer and from the time i called to put my order in they was nothing but helpful the delivery was the next day and the products are amazing I will be sharing the company information thank you so much look forward to shopping with you again soon x
March 31, 2017
Unprompted review
Reply from Photomart
Thank you so much for your lovely review. We're delighted to hear your first experience with us was a positive one and that both the service and products met your expectations.
We truly appreciate you spreading the word and look forward to helping you again soon.
Best regards,
The Photomart Team
terrific company
bought a few things from these guys brilliant prices and great stock would recommend them.
February 8, 2017
Unprompted review
Reply from Photomart
Thank you for your kind words. We’re glad to hear you were happy with our prices and product range.
Your recommendation means a lot to us, and we hope to serve you again soon.
Best regards,
The Photomart Team
DO NOT USE THIS COMPANY!!!
If I could give this company 0 stars, I would! They are the most incompetent idiots on this planet and cost us a lot of money, stress and potentially a client!
We hired a printer from them, which DID NOT WORK. Can you imagine turning up to a job and the printer does not even switch on! We lost hundreds of pounds worth of work and nearly our client.
To top it all off, they took ages and endless calls and emails to refund our money!
Disgusted!
November 7, 2016
Unprompted review
Reply from Photomart
We are very sorry to hear about your experience. A hire printer failing at an event is a serious issue, and we understand the impact this must have had on your business and your client relationship.
This clearly should have been handled much more efficiently, both in terms of technical support and refund processing. We regret the stress and inconvenience caused and apologise that you were left chasing for a resolution.
Your feedback has been noted and shared with our team to help prevent anything like this from happening again.
Best regards,
The Photomart Team
Bad just got worse
I have been a Photomart customer for years and generally good service. It's when things go wrong that they fall down. I placed an order over the phone on the Wednesday and told delivery would be Friday. Alarm bells rang when DPD did not send a delivery advice text. Called Photomart to be told there was a problem at the 'Warehouse' and the actually did not have any of the Mounts I ordered in stock. (taking money without stock.. I know what I call that!!). It then took five hours for them to NOT get back to me with a solution and re-delivery arrangement. I have now cancelled and asked for a refund. That's the last order they will have from me. Customer service is a shambles with excuses about being on the 'old' system. If you are a professional photographer and rely on good service.. Buyer beware!
November 4, 2016
Unprompted review
Reply from Photomart
Thank you for your feedback. We're very sorry to hear about the issues you faced with your order and the frustration caused by the stock error and lack of follow-up.
Taking an order for items not in stock and then failing to communicate a clear solution is not acceptable, and we understand why this experience led to disappointment. We also regret that the customer service you received did not reflect the standards we aim to uphold, especially for long-standing customers.
Your feedback has been shared with our team to support ongoing improvements in both our stock management and communication processes.
Thank you again for taking the time to share your experience.
Best regards,
The Photomart Team
Helpful customer service
I was ordering to Europe on a tight schedule. Even though I had to setup a VAT identifier and do an international bank transfer as I was ordering for my company, Photomart's customer service was able to pull some strings so the delivery was able to be made in a short timeframe. I would feel good shopping with them again.
October 27, 2016
Unprompted review
Reply from Photomart
Thank you for taking the time to leave this feedback. We're really pleased to hear that our team was able to assist with your international order and help meet your deadline.
It’s great to know everything arrived in time and that you felt confident shopping with us. We appreciate your business and hope to work with you again in the future.
Best regards,
The Photomart Team
Avoid when possible!
This is my third purchase from Photomart and it went horribly wrong. Made an order and paid, after a month my order is still status pending and customer support does not reply. No reaction to my emails or customer support desk requests, trying to continiously contact them for last 3 weeks with no success. EXTREMLY BAD EXPERIENCE, AVOID!
September 8, 2016
Unprompted review
Reply from Photomart
Thank you for your feedback. We're very sorry to hear that your experience in 2016 fell short of expectations.
While this issue is likely long since resolved, we want to reassure anyone reading that we have made significant improvements to our order handling and customer support since then. Every order matters to us, and we are committed to providing clear communication and fast service.
We appreciate you taking the time to leave a review and hope that any future experiences have been more positive.
Best regards,
The Photomart Team
Bad Customer Service
Having ordered with Photomart previously and not had delivery on the day specified with an email outside of office hours saying it would not be delivered I thought I would give them the benefit of the doubt and order with them again.
All I was asking for was free delivery on this next order due to a mess up on their stock levels saying my previous order was in stock and would be delivered next day.
Their customer service advisor clearly doesn't know how to treat customers and retain them and clearly their customers are not important for them to keep.
Following a telephone conversation with Rebecca their customer service advisor I also received an email stating that I should stock up early as stock goes quick and they are the cheapest on the market.
So someone telling me how to run my company and thinking that cost is the only thing I care about. I think Photomart need to realise that sometimes cost isn't everything and service is a high part of the reason most people purchase goods and form business relationships with suppliers of goods.
Needless to say I will not be dealing with Photomart for any future orders and advise new/potential customers to tread carefully. Their cost may be the cheapest on the market as they state, however when they start losing customers they will quickly not be the cheapest on the market as they wont have customers to deal with.
I for one know I would rather pay an extra £1 (for example) to a company who will deliver the goods on the day specified and if they fail to do this make sure they look after me for a future order with good customer service.
August 4, 2016
Unprompted review
Reply from Photomart
Thank you for your feedback. We are very sorry to hear about your experience and how it was handled.
We understand how frustrating it is when a promised delivery date is missed and communication does not meet expectations. Your request for free delivery in light of the previous issue was reasonable, and we regret that it was not handled with more care or understanding.
We also acknowledge your comments about the tone of communication you received. We always aim to offer helpful, respectful support, and it is clear that we fell short in this case. Your feedback has been shared with our team to ensure we continue to improve how we serve our customers.
Thank you again for taking the time to share your experience.
Best regards,
The Photomart Team
The rudest and most idiotic company with seriously below average staff who are all very very rude
Oh dear such a shame - we used photomart for years and spent tens of thousands with them annually. The customer service deteriorated rapidly after a chap called Mark left. On one occasion when talking to the customer service person, i said we may have to find another supplier he replied "good for you, go for it". Tbh their prices are no longer that competitive DLK Photo in Ireland will beat any price and ship to UK too. Call them, trust me AVOID photomart. They don't even care that we no longer shop with them
May 18, 2016
Unprompted review
Reply from Photomart
Hi Richard,
It is a shame to see these comments made about Photomart, however it should be made clear that the issue you did have with us, was because you got upset that we were unable to exchange 2 of your old boxes of discontinued 5x7 media for another type of media.
Despite us making it clear they were long discontinued… and hence unsellable for us, rather than accept this explanation you tried to blackmail us with the “if you don’t do this for us, we will buy elsewhere” card.
It is a shame how all because you could not sell 2 boxes of discontinued media, you were willing to throw away your years of business with Photomart.
As for prices, Photomart always aims to have competitive prices on the market and still offers their Price Match / Price Beat guarantee they have had for many years, and is one of the key reasons we are still the leading European Supplier for Dye-Sub Printers & Media.
Regards
Photomart
Good value and fast delivery
I've bought DNP media packs and studio lights from DNP with excellent delivery services, clear product info and competitive pricing. BUT like everything to your research!
My studio lights where amazing value! But the GoDox branded radio triggers where 30% cheaper on Amazon...
February 16, 2016
Unprompted review
Reply from Photomart
Thank you for your review and for shopping with us. We’re really glad to hear you were happy with the delivery, product info and value on your studio lights.
We appreciate the feedback regarding the Godox radio triggers. While we always aim to stay competitive, we also understand that pricing can vary across platforms. We’ll take this on board as we review our listings and promotions.
Thanks again for your support and for sharing your experience. We hope to serve you again soon.
Best regards,
The Photomart Team
Awful customer service
I own a photobooth company, and am a regular buyer of printers and paper/ink. I bought some DNP printers and media from them, but they were unable to process due to unexplained security reasons (even though the transaction was processed through PayPal), and have had to wait almost 1 month to get a refund. I had to call them up 4 times and spoke to various people. No-one seemed to know what was going on, and it was only my prompting that made them process the refund. Disappointed, will not be using again.
November 25, 2015
Unprompted review
Reply from Photomart
Hi Jonathan,
We're very sorry to hear about the delay and confusion surrounding your refund. We understand how frustrating it must have been to chase this up multiple times, especially after ordering in good faith through a trusted platform like PayPal.
The situation should have been handled much more smoothly. We appreciate your patience and completely understand your disappointment. We've since reviewed the issue internally and are taking steps to prevent this kind of delay from happening again.
Thank you for your feedback. We're sorry to have lost your trust and will be working hard to improve.
Best regards,
The Photomart Team
Appalling customer service
Recieved a batch of CTP-3010 media paper which was faulty (paper on roll the wrong way). We called several times to be told we would be called back, which never happened. After chasing over several days we were finally given a parcel tracking number and were left to chase the delivery ourselves.
Absolutely appalling customer service to leave a company who rely on being able to print images without any replacement paper or even an apology. If Photomart were not the only providers of this paper I would certainly never order from them again.
July 3, 2015
Unprompted review
Reply from Photomart
Hi Jen,
We're really sorry to hear about your recent experience and fully understand your frustration.
Receiving a faulty batch and then having to chase up a replacement, especially when your business depends on that paper, is unacceptable. We apologise that you were left to do the legwork. This is not the level of service we aim to provide.
We’ve spoken with the team to understand what went wrong and are reviewing our internal processes to ensure issues like this are resolved more promptly and with better communication. You deserved a faster response and a proper apology at the time, and we are sorry you didn’t receive either.
Thank you for your honest feedback. It has been taken seriously and will be used to improve the service we provide going forward.
Best regards,
The Photomart Team
excellent
competent staff when you contact them. Excellent delivery service.
June 2, 2015
Unprompted review
Reply from Photomart
Thank you for your kind feedback. We're glad to hear our team and delivery service met your expectations. We always aim to provide reliable support and fast dispatch.
We appreciate your support and hope to assist you again soon.
Best regards,
The Photomart Team
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