Just a few words , I had an issue with my DNP 820 Printer. After reaching out to various people I gave a photosmart a call and explained the issue I had been having. A gentleman on tech support by... See more
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Ordered Godex 860 flashgun at this company. The price was at least 1/3 lower than at competitors' sites. The order has been delivered next day. Absolutely great. The only drawback is the website. Need... See more
This is my third purchase from Photomart and it went horribly wrong. Made an order and paid, after a month my order is still status pending and customer support does not reply. No reaction to my email... See more
Company replied
I've bought DNP media packs and studio lights from DNP with excellent delivery services, clear product info and competitive pricing. BUT like everything to your research! My studio lights where... See more
Company replied
Company details
Written by the company
Photomart is a trusted UK-based distributor of professional photo printing equipment, media, and studio accessories. With over 30 years of experience, we proudly support event photographers, studios, retailers, and photo businesses across the UK and beyond. From industry-leading dye sublimation printers by DNP and HiTi to high-quality photo strut mounts and lighting solutions, we offer everything professionals need to deliver outstanding results. Our customers rely on us not only for quality products, but also for expert advice, fast technical support, and a friendly, knowledgeable team that’s here when it matters most. Whether you’re placing a bulk order, visiting our London showroom, or calling for printer support, we’re committed to providing exceptional service every step of the way.
Contact info
Ellerman House, Redburn Industrial Estate, Woodall Road, EN3 4LQ, Enfield, United Kingdom
- 0208 527 6006
- sales@photomart.co.uk
- shop.photomart.co.uk
Fantastic customer service
Just a few words , I had an issue with my DNP 820 Printer. After reaching out to various people I gave a photosmart a call and explained the issue I had been having.
A gentleman on tech support by the name of Iliyan Hristov gave me step by step instructions over the phone. His knowledge and expertise was a great help.
Just thought I would share my experience with others.
May 13, 2026
Unprompted review
Iliyan You’re the best!
I want to leave a great review for Iliyan Hristov at Photomart for the outstanding help he gave me with an IT issue on my WCM Plus printer kit.
I had been struggling to resolve the problem and couldn’t get the support I needed elsewhere, but Iliyan stepped in and helped when no one else could. He was patient, knowledgeable, and extremely professional throughout the whole process. He quickly understood the issue, explained everything clearly, and made sure the problem was fully resolved.
His technical expertise and willingness to go the extra mile made a huge difference. It’s rare to find someone so dedicated to customer support and genuinely committed to helping.
Thank you, Iliyan, for your excellent service—I highly recommend both you and Photomart!
April 24, 2026
Unprompted review
Amasing price & service!
Ordered Godex 860 flashgun at this company. The price was at least 1/3 lower than at competitors' sites. The order has been delivered next day. Absolutely great. The only drawback is the website. Needs some optimisation. I was not able to create account in Chrome. Used other browser
November 22, 2025
Unprompted review
Julia is a pleasure to work with at…
Julia is a pleasure to work with at Photomart, always helpful and knowledgeable with all products and the service she provides is second to none.
June 24, 2025
Unprompted review
Reply from Photomart
Thank you for your kind words. We're delighted to hear that Julia has been so helpful and knowledgeable. She takes great pride in supporting our customers, and your feedback means a lot.
We look forward to assisting you again soon.
Best regards,
The Photomart Team
Julia is a superstar
Julia is a superstar! Everytime I email she is always on the ball! Ive never gone anywhere else!
June 23, 2025
Unprompted review
Reply from Photomart
Thank you for the lovely review. We completely agree, Julia is a superstar and we’re lucky to have her.
It means a lot to hear you’ve stayed with us and we truly appreciate your continued support.
Best regards,
The Photomart Team
New Laptop and Printer driver issues/ now resolved
I was in a bit of a pickle as my new MSI windows 11 Laptop is new to me.
I want to hook it up with my Mitsubishi dye printer as my old Dell inspiron has a smaller screen and I didn't know how to progress with this as Mitsubishi do not support with the drivers like in the past.
I called Photomart who I have used over the years and remembered there was a tech specialist named Illiyan who was always helpful back in the day when I bought my first dye sublimation old Kodak printer.
I sent Illiyan an email after contacting thebphotomart team.
And his response was swift and very helpful and he provided me with the current 64 bit drivers I required to set up the new 17" Laptop with my oldie but goodie Mitsubishi printer.
There was no one else I could have contacted and the online help bia Google was long and no answers
So this Tech man has been a god - send and he knows his stuff and help me install the drivers on the laptop
So now I.am ready for this weekend event
Illiyan was very courteous and professional when I called him direct as I am not technical , and he has made this possible
Giving thanks he's still at Photomart and on the other end of the phone
Will
June 2, 2025
Unprompted review
Reply from Photomart
Thank you so much for your kind and detailed feedback, Will. We’re really pleased to hear that Iliyan was able to help you get everything set up in time for your event.
It’s great to know his support made a difference, especially when dealing with older equipment and newer systems. We’re proud to have him on the team, and your words truly reflect the level of care and expertise he brings.
We appreciate your continued trust in Photomart and wish you the very best with your upcoming event.
Best regards,
The Photomart Team
Would not recommend them
Would not recommend them. I purchased a studio lighting kit which included an umbrella and soft box. They never sent the soft box and when I contacted them they made up all sorts of excuses telling me that I didn’t not click each item individually even though I ordered exactly what was on their website as a complete kit. Then as a gesture of goodwill the manager sent me another umbrella which is of very inferior quality. The reflectors I also had to order separately as now I did not have a soft box, did not even fit the lights at all and they refused to take it back saying it was past the date to return in spite of me never being happy from the first instance. They will lie and do everything to avoid you after they have got your money. Not a trustworthy company at all !
October 21, 2024
Unprompted review
Reply from Photomart
Hi Lisa,
Thank you for taking the time to share your experience. We’re really sorry to hear you’ve been left feeling disappointed.
We do regret that things didn’t go smoothly with your order. We tried to resolve the missing softbox at the time by sending an alternative at our own cost after you agreed, but we completely understand that this wasn’t the solution you were hoping for. We’re also sorry to hear that the reflectors weren’t compatible with your setup. While our returns window had passed as there was a 7 week gap when this was brought to our attention, it’s clear you’d been frustrated from early on and we’re sorry if that wasn’t properly acknowledged.
We never want a customer to feel ignored or let down. Your feedback has been shared with our team and management so we can review how we handle situations like this moving forward.
Best wishes,
The Photomart Team
Terrible service terrible company do…
Terrible service terrible company do not trust them they lie for their teeth and make up stuff on the spot if you have a chance to buy anything you need do not go to this company find someone else save your money save your time
October 2, 2024
Unprompted review
Reply from Photomart
Hi Jack,
We’re sorry to hear you felt this way and truly regret that your experience left you disappointed.
We always aim to resolve matters fairly and within the terms agreed at the time of purchase. In this case, the item was dispatched following a confirmed change to the order, where there was no written request for cancellation beforehand, which is why it was processed as normal with the changed address.
Once the parcel was refused at delivery and returned to us unopened, we offered to issue a refund minus the courier charge, which is standard for refused B2B deliveries. We appreciate that you disagreed with this approach, and we’re sorry it led to frustration.
We’ve taken note of your feedback and will continue to review how we handle these situations to ensure clarity for all customers going forward.
Best wishes,
The Photomart Team
Terrible service, terrible product and total liars
Terrible service, website crashed at payment, tried several methods to contact and was completely ignored til I chased them 3 times on the phone! Lied in a Facebook review reply saying they didn’t have contact details when I gave my email in the Facebook message (which was apparently unclear!?) they said I did not email which was a lie as I have the sent email, and I had to tell them the price was different to what theirs website took from my card as that product was actually out of stock! The guy on the phone couldn’t care less if he tried!!!
To add insult, the product is flimsy and cheap looking, yet a similar price to another supplier of much higher quality!
July 11, 2022
Unprompted review
Reply from Photomart
Hi there,
We’re really sorry to hear about your experience, it’s clear this situation caused a great deal of frustration, and that’s never what we want for any of our customers.
We completely understand how disappointing it must have been to encounter issues at checkout and then feel ignored when you tried to follow up. We aim to respond promptly across all channels, and we’re sorry if your messages weren’t picked up as quickly as they should have been.
With regard to the pricing error and stock issue, we acknowledge that our system allowed a payment to go through for an item that had just gone out of stock, and for that we sincerely apologise. We’ve since been reviewing our inventory syncing and online checkout process to help avoid this happening again.
We’re also sorry to hear that the product didn’t meet your expectations. Since this review, we have changed manufacturer of mounts, taking what you said on board and now supplier higher quality mounts.
Best regards,
The Photomart Team
Avoid!! Your return will cost a lot for you. Will never buy again
Avoid!!! Bought item for 817£. Decided to go for another studio lighting and after 7 days wanted to make a return and buy another light. First of all there were no information about the return (in the email or in the invoice/delivery slip), emailed them, no respond for 3 days, after 4 more emails, finally responded saying: "we can arrange collection for you it will be £15.00 + vat and 15% re-stocking fee!!!! Just count 15% from the amount of 817£! I have not even open my box with delivery. My delivery was still packed as received. And I will have to pay for restocking? For just putting the item on the shelve again? Will never buy from them again and not recommend to others! Avoid!!!
March 23, 2021
Unprompted review
Reply from Photomart
Hi Leva,
We’re sorry to hear you were unhappy with how your return request was handled, we understand that switching products can sometimes be part of the process when setting up a studio, and we regret that this experience left you feeling let down.
As a B2B supplier, our terms differ slightly from consumer retail sites. Our return policy, which includes a standard 15% restocking fee, is clearly stated on our website and is in place to help cover the handling and processing costs involved, even when an item is unopened. We appreciate that this may have come as a surprise, especially if the return information wasn’t immediately visible on your delivery paperwork, and we’ll review how we can make those details easier to find going forward.
We’re also sorry for the delay in replying to your emails. That’s not the level of service we aim to provide, and we’ll be looking into what caused the communication gap in this instance.
Thank you again for your feedback, we value it, even when it's critical, as it helps us improve.
Best regards,
The Photomart Team
Fast delivery in trouble times
January 29, 2021
Unprompted review
Reply from Photomart
Thank you so much for your kind words! We’re really glad we could get your order to you quickly, especially during challenging times.
At Photomart, we’re proud to offer the latest cut-off times of any UK distributor: orders placed by 5:30pm by phone or 6pm online are dispatched the same day. It’s just one of the ways we aim to keep things running smoothly for our customers.
Thanks again for your support, we look forward to serving you again soon!
Best wishes,
The Photomart Team
First time using Photomart I have too…
First time using Photomart I have too say very impressed Julia was fantastic went the extra mile and then some
Great to see such good service snd competitive pricing 5*
Regards
Eddie
January 21, 2021
Unprompted review
Reply from Photomart
Thank you for the fantastic feedback, Eddie. We’re so pleased to hear your first experience with us was a great one, and we’ll be sure to pass your kind words on to Julia.
It means a lot to know our service and pricing made a strong impression. We look forward to helping you again soon.
Best regards,
The Photomart Team
Reply from Photomart
Thanks for the smile! If there's ever anything we can do to turn "not bad" into "excellent," we're here to help.
Best regards,
The Photomart Team
Helped when we ran out of paper with…
Helped when we ran out of paper with urgency
Really good service
August 11, 2020
Unprompted review
Reply from Photomart
Thank you for your kind words. We're really pleased we could help in a pinch and get you the paper you needed quickly.
We’re always here to support you when it matters most.
Best regards,
The Photomart Team
Good paper prices
August 3, 2020
Unprompted review
Reply from Photomart
Thank you for your feedback. We're glad to hear you're happy with our paper pricing.
Just as a reminder, we also offer a price match guarantee. If you find the same product cheaper elsewhere, let us know and we’ll do our best to match it.
Best regards,
The Photomart Team
Good service
July 31, 2020
Unprompted review
Reply from Photomart
Thank you for your review. We’re glad you were happy with the service.
Best regards,
The Photomart Team
Good delivery and arrived in good time
Good delivery and arrived in good time
No issues
July 29, 2020
Unprompted review
Reply from Photomart
Thank you for your feedback. We’re pleased to hear everything arrived on time and without any issues.
We appreciate your support and hope to serve you again soon.
Best regards,
The Photomart Team
Quick turnaround of paper for last…
Quick turnaround of paper for last minute event
Very good
July 27, 2020
Unprompted review
Reply from Photomart
Thank you for your review. We’re glad we could help with a quick turnaround for your event.
We appreciate your support and look forward to helping again soon.
Best regards,
The Photomart Team
Horrible little company, kept my money and did not dispatch goods
Fantastic little company if you want liars and cheats! Order for approx £900 paid via credit card online around mid Feb 19. Received a call stating 'due to security reasons' I must pay via bank transfer as its my first order. I initially thought this was strange as its the first company in 35 years who have said this! As any normal person would do, I waiting for my refund on my credit card so I could pay via bank transfer. 1 month later I got in touch via phone with 'J' 'P', asking for my full refund as I felt something was not right. I was advised on 4 different occasions a refund had been processed and it can take upto 7 days to show on my account. I waited 14 days still nothing. I then got in touch via email stating my concerns and they refused to put it in an email that they had refunded me after me asking a number of times for proof of this. In the end they stopped responding after I quoted section 75 of the consumer credit act 1974, at which point they cc'd their legal team into it and disabled my photomart account, I had also included one of the directors but it seems like the whole company is crooked. I will now look at passing this to action fraud to look into. Horrible horrible little company to deal with. I have since ordered with their competitor who have been the total opposite. Good riddance to photo mart.
April 6, 2019
Unprompted review
Reply from Photomart
Thank you for your feedback. We're very sorry for the stress and frustration caused during your order process.
To clarify, the refund has since been completed, and we do sometimes request bank transfer on first-time high-value orders as a precaution against fraud. However, we recognise that this created unnecessary confusion in your case, and the delay in refunding your payment was unacceptable. You should have received clearer communication and faster resolution.
We understand your concerns and regret that your experience with us led to such a negative impression. Your feedback has been shared internally to help us improve how we handle similar situations in future.
Best regards,
The Photomart Team
Unhelpful and abrupt.
Very friendly when purchasing but if you have any problems they are abrupt, evasive and unhelpful.
Customer services is a minus 5 stars.
Avoid this company.
March 26, 2019
Unprompted review
Reply from Photomart
Thank you for your feedback. We're sorry to hear that your experience with our customer service did not match the level of support you received at the point of purchase.
No customer should feel dismissed when reaching out for help. We take your comments seriously and are actively working to improve how we handle support cases to ensure a more consistent and helpful experience for everyone.
We apologise for the frustration this caused and appreciate you taking the time to share your concerns.
Best regards,
The Photomart Team
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