REM-Fit  Reviews 

They still haven't delivered the ordered items and it is well past the 5-10 working day lead team. There has been no information given as to why there is a delay and I'm getting increasingly worried about whether they will actually deliver the products I've ordered. This is completely unacceptable as many customers (like myself) are in the process of moving home and therefore relying on the mattress to be able to sleep on their bed.

Customer support is severely lacking. They don't give you an actual phone number for support, I suspect to avoid having to deal with unhappy customers directly or to cut costs. Having contacted an email address, the customer support agent said they would contact the warehouse but I have yet to receive any update regarding my order. At this point I am close to cancelling my order and requesting a refund.

Great service from order to delivery
Easy ordering
Great value
Arrived quickly
Fantastic communication on delivery window
Easy to set up
Very comfortable mattress

What can I say if you want a mattress to keep you comfortable all night i highly recommend 👌. I woke up with lower back pain with my old mattress but since sleeping on this rem fit I wake up with no pain at all this is a genuine review the customer service is fantastic !!!

Order number - RM-41717
I must respectfully disagree with your assessment that the issue I have reported is solely a matter of personal comfort preference. am surprised by your decision,i as my mattress was delivered on 19 December 2025 and, according to the terms of purchase, I am entitled to a 200-night sleep trial. Based on these dates, I under

Although I have mentioned that I prefer a firmer mattress, my complaint concerns the condition and performance of the mattress itself. When the mattress was first delivered, it provided a significantly higher level of support. Since then, one side has noticeably sagged and now feels substantially less supportive than the other side.

This change has developed over time and has affected the quality of my sleep. In my opinion, this is not simply a question of firmness preference but a deterioration in the mattress’s performance and support.

I am therefore disappointed that the matter has been dismissed without a further inspection or investigation. The fact that the mattress is now sagging and no longer performing as intended raises legitimate concerns regarding the durability and quality of the product.
Unfortunately, no one has contacted me since your last message, and my warranty claim still has not been handled. I have not received any updates regarding the investigation or the transfer to the specialist team.

I am also very concerned because my 200-night warranty period is about to expire. I submitted my claim within the warranty period, so I kindly ask you to confirm that my claim will still be processed and that the expiration of the 200-night trial will not affect my eligibility

Well what can I say Great Product Easy to order comfortable Great Offers in every way and great for my back the best sleep ever , fantastic allround would highly recommend these's to anyone Fanbloodytastic

Excellent service, from purchase to delivery and post purchase to check on how we are getting on with the mattress. Lots of good reviews on comparison website and communication throughout the process, plus the 8% discount for keyworkers and free pillows and accessories, made this a really positive purchase.

Very comfortable and enjoying my new Rem-fit lux hybrid mattress

After extensive research to find a suitable mattress to help with my back problems, I chose Rem-Fit based on the positive reviews. Unfortunately, the mattress has been a disappointment, and I continue to wake up each morning in pain.
Following advice from your customer care team, I kept the mattress for several months to allow time for my body to adjust, but there has been no improvement.
I was then told I could not return the mattress because the complimentary pillows included at the time of purchase had been used. This condition was never made clear, and I feel misled and very disappointed. Buyers beware!

On june 11th i ordered the rem fit hybrid 3000 supreme mattress as ours was past its sell by date, not had foam mattress before, i am a hot sleeper so i like that this has open cell foam, it got delivered on thurs 25th, so we havent had many nights on it, but so far we are very impressed last night with it getting cooler had an excellent nights sleep, with the mattress i also got 2 free pillows, pillow protectors, cotton mattress protector so liked that, i paid a bit extra to have old mattress taken away, less hassle than paying the council to take it, ordering, delivery and old mattress going all went very smoothly, no complaints at all, plus i like you get a 15 year guarantee. So am now looking forward to many a good nights sleep, and would recommend giving this firm a look.

Great mattress and easy delivery process.

Two failed mattresses in six years despite a 10-year guarantee

I purchased a Rem-Fit mattress in 2020, expecting the quality and durability promised by the 10-year guarantee.

After just three years, the original mattress collapsed and was replaced under warranty. Unfortunately, the replacement mattress has now also collapsed in 2026. Two mattresses failing within six years has left me with no confidence in the product.

I made it clear to Rem-Fit that I do not want a third mattress and instead requested a refund or appropriate compensation. In my view, a mattress covered by a 10-year guarantee should not repeatedly fail after such a short period of normal use.

Rem-Fit have suggested that the current mattress can be “re-glued”, but have yet to provide a date for this repair. I have photographs of both failed mattresses and have supplied evidence throughout.

I believe consumers are entitled to expect products to be durable and of satisfactory quality. After two failures and no satisfactory resolution, I cannot recommend Rem-Fit.

Lots of progress updates and if we asked a question we got an immediate very helpful reply.
Mattress and free pillows arrived as stated.
Really good company and staff

Good product, shipping and delivery updates could be better, Matress arrived with temporary cover, and only one of the 2 pillows arrived.

Had this REM-Fit 5000 Lux Elite Hybrid Mattress (King Size) for a bit now and it’s made a real difference. Proper comfy but still supportive – not too soft, not too firm. You don’t really feel your partner moving about either, which is a bonus. Feels really well made and I’ve been sleeping much better since getting it. Solid purchase overall.

Delivery men were very helpful. Mattress is very comfortable and supportive.

Finally getting some relief a bloody good mattress!
I’ve been using my Rem-Fit mattress for a couple of weeks now, and I have to say, it’s a bloody good mattress.
I’ve been dealing with back pain for a while, and since switching to this, I’ve definitely noticed a significant improvement. I’m in much less pain than I was before. It strikes that perfect balance of being really comfortable and soft, without sacrificing support. The overall quality and feel of the materials are excellent; you can really tell it’s a high-end product.
Even my family members have commented on it. They kept going on and on about how comfortable and lovely it felt when they tried it out. If you’re on the fence, I’d highly recommend

The mattress is very comfortable and big and has really helped with my back issues. I now look forward to going to bed every night!

There was a problem where the delivery company only brought the pillows, saying they didn't know where the mattress was, but REM-Fit's customer service was very responsive and sent a new mattress out straight away. Mark and Lisa deserve some praise!

(Location says Switzerland but it was delivered in the UK - I use a VPN and so should you!)

Very smooth service, excellent communication around delivery. I'm very pleased with the purchase.

Ordering was easy and the mattress was delivered within the window, with two people getting the mattress to the room of my choice. I also had lots of correspondence advising on what to expect and how to unpack and look after it. The mattress itself is very comfortable for both myself and my wife and definitely helps with my back pain.

For the price, these cannot be beaten. We bought a mattress and have been super satisfied with its quality and support. We have slept better, and no longer have aching backs. Highly recommended.
The delivery was super quick, and the communication was superb.