It's a great shop to supporting the homeless. I bought a jacket from them. It was well-packed and great quality just as described. I've decided to buy more from this shop.
Company replied
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See what reviewers are saying
I found this organization and shop through their partnership with Wayfair.co.uk and I'm so happy with my purchase! It's a gorgeous yellow gold velvet dress -- perfect condition and fit. Always looking... See more
Company replied
I ordered a fairly rare graphic novel which I'd been trying to buy for a while now. The packaging for the order was honestly better than a lot of comic collectors sites I've bought from before -... See more
Company replied
Goods as described, except that tbe bracelet has an unusual and very difficult fastener. If I had been made aware of this, I wouldn't have bought it. Shipped without any problems. Good update on whe... See more
Company replied
Company details
Written by the company
See it. Buy it. Fight it. Browse gifts, cards and second-hand clothes that help end housing injustice. If you do have any queries about our online store or any order that you've made, please contact us on OnlineShop@shelter.org.uk and we'll be more than happy to help.
Contact info
88, Old Street, EC1V 9HU, London, United Kingdom
- 03445151445
- OnlineShop@shelter.org.uk
- shop.shelter.org.uk
4.8
Excellent
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Shelter online shop
Thanks for your great review and support of Shelter. We're glad the process worked so well for you.
This item arrived damaged and unusable
August 29, 2023
Reply from Shelter online shop
Hi Colleen, I'm really sorry to hear this. I'll be reaching out via email to speak about getting a working replacement sent out to you. If you do need to speak to us about an order, you can always send us an email at onlineshop@shelter.org.uk, or call us on 0344 515 1445.
Reply from Shelter online shop
Thanks for the great review and your support of Shelter
Really pleased with the website
Really pleased with the functionality of the website and quality of photos. The buying process is also fairly straightforward and easy.
August 22, 2023
Reply from Shelter online shop
Thank you for the kind review and your support of Shelter
Poor logistics experience
I ordered 5 different pieces of items in one order. Would have been nice to receive some details on the delivery. They arrived in multiple packages and was late. In addition, a courier partner did not deliver the product and claimed to have delivered the same (of course, no fault of Shelter here, but there was no easy way to get in touch with the support team of either the courier partner or Shelter to sort this out).
Update: appreciate the response and quick turnaround of Shelter team here. They managed to get in touch with the courier partner and on finding that the items were lost, they immediately updated me. It is a shame that these items were lost, but doesn’t take away from the good experience on the website and the support from the team. Will shop again.
August 10, 2023
Reply from Shelter online shop
I'm very sorry for the trouble with this order, and thank you for reaching out to us directly about it as well. Hopefully you've seen that we've now refunded the two items that were lost in transit - you should have received the email earlier today. The items in your order were from different Shelter shops located around the country, which is why they came in separate packages. Again, our apologies for the unfortunate loss of the items, this isn't the usual service that we aim to provide.
I found the item I wanted from Shelter…
I found the item I wanted from Shelter not realising they had made it to the online world
Delivered quickly and packaged perfectly. I would definitely use them again
August 8, 2023
Reply from Shelter online shop
Thank you for your support, we're glad to know you've found our online store. Hope to see you again soon!
Reply from Shelter online shop
Thank you for your kind review and support of Shelter
Item as described and in excellent…
Item as described and in excellent condition. Fast delivery and kept up to date.
August 10, 2023
Reply from Shelter online shop
Thank you for the kind review, and for your support.
The book it was what I expected and…
The book it was what I expected and arrived in good time.
August 10, 2023
Reply from Shelter online shop
Thank you for your support of Shelter and the review
Reply from Shelter online shop
Thanks for your support of Shelter and your review
Reply from Shelter online shop
We're glad you found the process worked well. Thank you for your support and review
Reply from Shelter online shop
Thanks for the great review and your support of Shelter
Fast safe delivery
July 30, 2023
Reply from Shelter online shop
Thanks for the great review and your support of Shelter
ordered a varse for a friend
ordered a varse for a friend, quick delivery with no problems.
August 2, 2023
Reply from Shelter online shop
Thanks for the kind review, and your support of Shelter
Reply from Shelter online shop
Thank you for the review and support of Shelter
Great online shop!
I had not discovered Shelter's online shop before so that was good! My purchase went very smoothly and delivery was very fast. Thank you Shelter!
July 27, 2023
Reply from Shelter online shop
Thank you for the support! We're glad you found that the process worked so well!
Excellent purchasing experience…
Really straightforward to make purchase, good communication with updates about dispatch and delivery.
July 28, 2023
Reply from Shelter online shop
We're happy you found the process so smooth. Thank you for your support and this great review
Reply from Shelter online shop
Thank you for your support of Shelter and for the great review
Reply from Shelter online shop
Hi there, I'm really sorry to hear that the mister pump didn't work. I'll arrange for a replacement to be sent out to you asap, and I'll confirm this via email for you as well. If you do have any further questions, please don't hesitate to contact us at onlineshop@shelter.org.uk.
Reply from Shelter online shop
Thank you for the great review, and your support of Shelter.
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