Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
Company replied
I purchased a duvet and mattress topper recently and the quality is top class. Comfortable, light and puts me right to sleep. Only reason for the 4 star rating is due to the delivery time. Took a f... See more
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Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using m... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Very good selection online
Very good selection online, I had already been in a shop to test out the mattress and found it cheaper online same one. Drivers called gave enough time before dropping off. All good experience, however I have noticed you can feel springs on side of mattress which I didn't notice in store before. Also that the side handles was not on the mattress. Still happy with purchase
February 1, 2026
Reply from Silentnight
We're glad you found a great selection online and had a positive delivery experience. We appreciate your feedback, this is valuable to us. All the best Joel at Silentnight Brands
Good mattress for price and excellent…
Good mattress for price and excellent fast delivery with the removal of the old mattress to make everything easier!
February 7, 2026
Reply from Silentnight
We're happy to hear that you found our mattress good value for the price Nicola! We're also glad the fast delivery and old mattress removal made things easier for you. Thanks Sam at Silentnight Brands
Great product and good price 😁
January 31, 2026
Reply from Silentnight
We're happy to hear that you are satisfied with the product and price. Thanks for your feedback, all the best! Sam at Silentnight Brands
Reply from Silentnight
We're so happy you find it comfy, nice, and warm! We appreciate your intention to purchase again; your feedback is valuable to us. Thanks Paul, all the best Sam at Silentnight Brands
Reply from Silentnight
We appreciate your positive feedback and are happy you are satisfied with our Topper. Thank you! All the best Sam at Silentnight Brands
Very pleased with our new bed + Silentnight mattress
Very pleased with our new bed, my son loves his new mattress and has had amazing cosy sleeps since. Was kept well informed on delivery and customer service was great at putting me at ease with any queries I had.
February 6, 2026
Reply from Silentnight
We're happy to hear your son is enjoying his new mattress. We're also glad that you were well informed regarding delivery and that our customer service was helpful. Thanks for the positive feedback. Kind regards Helen at Silentnight Brands
Very easy to order what I wanted.
Very easy to order what I wanted and the parcel came promptly.
I think an electric blanket is the best thing since sliced bread! It makes such a difference to my bedtime.
It was easy to put on the bed and easy to use.
January 23, 2026
Reply from Silentnight
We're happy to hear that you found it easy to order and that your parcel arrived promptly! It's great to know the electric blanket has made such a positive difference to your bedtime. Thanks for your positive feedback. All the best Sarah
New mattress
Ordered a new mattress on-line, very easy, simple process including arranging the recycling of the old one. The delivery firm was excellent, sending important information when it was necessary, was kept fully informed every step of the way
February 5, 2026
Reply from Silentnight
We're happy to hear that you found the online mattress ordering process easy and simple. It's great to know the delivery firm kept you well-informed every step of the way. Thank you for your positive feedback! Kind regards Sarah at Silentnight Brands
Reply from Silentnight
We're happy you find your purchase very comfortable. Your satisfaction is really important to us, and we appreciate your feedback. Thanks, Sarah
Got new elec blanket
Got new elec blanket, arrived safely on time and ''goody'' on winter evenings
February 19, 2026
Unprompted review
Reply from Silentnight
We're happy to hear that your new electric blanket arrived safely and on time! We appreciate your feedback and hope you stay cozy on winter evenings. Kind regards Sarah at Silentnight Brands
it works
it seems to work just fine. Not sure is it turns off automatically but we are well pleased with it
February 9, 2026
Reply from Silentnight
We're happy to hear that it seems to work well for you! We appreciate your positive feedback and are glad you're pleased with your blanket. We hope you enjoy it! Kind regards Joel
Reply from Silentnight
We are so happy to hear that your item arrived quickly and was well packaged. Thank you for your feedback; it is greatly appreciated. Kind regards Joel at Silentnight Brands
Poor customer service
We bought a premier inn mattress in oct 25, come January 26 the mattress is sagging where we lay, for a near £800 product we expected more, reached out to silentnight via an email on Feb 2nd and again a couple of weeks later, both times we had the standard auto response, its now almost 1 month and still we have not been contacted, very very poor customer service and product
February 25, 2026
Unprompted review
Reply from Silentnight
We're sorry to hear this Philip, we've asked for more information so we can track this with the CX team and them get back to you directly asap. Best regards Joel, Silentnight Brands
Reply from Silentnight
We appreciate your very positive feedback and we're so glad you are happy with your experience! Thanks, Joel at Silentnight Brands
Reply from Silentnight
We're happy to hear that you had a great experience with our prices and delivery speed. Thank you for your positive feedback Tanya, all the best Joel at Silentnight Brands
Avoid this company and Dreams
Avoid this company and Dreams. I purchased the most expensive mattress of my life for £1400 after is was sold to me as excellent product with a long warranty. For almost a year the mattress started to become softer and softer ( obviously we bought a firm mattress) to the point that both me and my wife had back problems.
After we complained they sent an inspector who agreed that the mattress is not as firm as it should be but it has passed his pressure test.
Avoid this company and Dreams I can guarantee you they will find an excuse not to respect any warranties.
February 25, 2026
Unprompted review
Reply from Silentnight
We appreciate you sharing your experience and are really sorry to hear about the issues with your mattress and also your experience with Dreams in regards your 5 year warranty. If your mattress has a fault, Dreams should arrange to replace that for you, please do continue to liaise with them if you are at all unhappy with their reply. Best regards Joel at Silentnight Brands
I have tried to return a item and have…
I have tried to return a item and have been ignored
January 27, 2026
Reply from Silentnight
We're sorry to hear this Angela, and can see our CX team have been in touch with you directly with a solution for you. Kind regards Joel at Silentnight Brands
Do not buy a SILENTNIGHT 3 ZONE MEMORY…
Do not buy a SILENTNIGHT 3 ZONE MEMORY DOUBLE I wasted £294.99 on this item in only October and had nothing but issues.
I purchased the item through very but neither very or silentnight care. Why would they? They have nearly £300 for a dodgy item.
I'm now left with no alternative way of purchase as I can not afford it and a company that wants to leave me without a mattress for weeks and have said either way they will not offer a replacement.
Clearly both very and silentnight to do not care about the consumer. Only there money
February 5, 2026
Unprompted review
Reply from Silentnight
We're very sorry to hear about the issues with your mattress Kayleigh. Our CX team have been in touch with you directly to advise further, please do continue to liaise with VERY and if there is any issue at all they will arrange a replacement for you. Kind regards Joel at Silentnight Brands
returning customer
Good website and we could think about our choice. Had Silentnight before so went straight back. We could choose a delivery date and they took away the old mattress. Very pleased with the new one delivered upstairs and unwrapped for us in position.
February 3, 2026
Reply from Silentnight
We're happy to hear that you found our website helpful in making your decision. It's great to know you're pleased with your new Silentnight mattress and the delivery service, including the removal of your old mattress. Thank you for your positive feedback Mary, all the best Joel at Silentnight Brands
Comfortable mattress and topper
So far, so good!
I’ve spent a few nights on my new mattress and my Fitbit sleep score indicates that I’m sleeping well!
February 2, 2026
Reply from Silentnight
We're happy to hear that you're sleeping well on your new mattress! and that your Fitbit score is reflecting that. All the best Joel at Silentnight Brands
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