Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
Company replied
I purchased a duvet and mattress topper recently and the quality is top class. Comfortable, light and puts me right to sleep. Only reason for the 4 star rating is due to the delivery time. Took a f... See more
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Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using m... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Recycling old mattress is much appreciated
Quality of mattress is exactly as described and after a few nights sleeping on it I can say it is very comfortable. Glad I decided on medium/firm and not firm as it is just right for me. Ordering online was easy and straightforward. I did follow up with a phone call and the staff were very friendly and reassuring with regard to the actual delivery.
March 12, 2026
Reply from Silentnight
We're happy to hear that the mattress quality met your expectations and you find it comfortable. Thanks for your positive feedback Gill, all the best Sarah at Silentnight Brands
Reply from Silentnight
We are so happy the ordering was straightforward, and it arrived quickly. Thank you for your positive feedback John; we appreciate it. Kind regards Sarah at Silentnight Brands
Unfriendly delivery personnel and…
Unfriendly delivery personnel and removing the mattress packaging seemed too much to ask.
March 30, 2026
Reply from Silentnight
We sorry that our delivery partner didn't meet expectations. I've noted your comments and we will address the team's attitude and service concerns you raised. Thanks for your feedback. Kind regards Sarah at Silentnight Brands
An excellent topper which has made our…
An excellent topper which has made our very firm mattress much more comfortable.
March 11, 2026
Reply from Silentnight
We're happy to hear that our topper has improved the comfort of your mattress! Thank you for letting us know about your positive experience David, all the best Sarah at Silentnight Brands
Prompt dispatch & delivery
Prompt dispatch & delivery, very competitive price, and excellent product.
March 10, 2026
Reply from Silentnight
We're happy to hear that you received your pillow order quickly and are pleased with both the product and price. Thank you. Kind regards Sarah at Silentnight Brands
Excellent service
Very easy online purchase and amazingly quick delivery. The recycle service, which took away a large, heavy mattress, was essential for us and went very smoothly. Wouldn't hesitate to use Silentnight again.
March 11, 2026
Reply from Silentnight
We're happy to hear that you found our online purchase process easy and the delivery quick, that's great. Thank you for your positive feedback! All the best Sarah at Silentnight Brands
Great service
February 15, 2026
Reply from Silentnight
Thanks for your mattress review Leslie, all the best Sarah, Silentnight Brands
Great Support
We had a problem with our mattress and I believe quite strongly that when a company deals with your complaints it shows their true colours.
I have to say that Silentnight stepped up entirely to deal with our issue.
Their customer experience team were superb (with a particular mention to Rebecca) with excellent and prompt communication.
Happy Customer
March 31, 2026
Unprompted review
Reply from Silentnight
We're happy to hear that our team was able to resolve any issue for you. It's great to know our excellent support and quick communication were helpful. I'll be sure to forward this onto the CX team and to Rebecca. We really appreciate your positive feedback. Kind regards Joel, Silentnight Brands
Great communication
Great communication. Delivered on time. Delivery Guys really helpful. Mattress really comfy
March 10, 2026
Reply from Silentnight
We're happy to hear that our communication was great and the delivery was on time. We appreciate your feedback David. All the best Joel, Silentnight Brands
Great ordering system which was quick…
Great ordering system which was quick and easy. The order has now been delivered by a great delivery company.
February 22, 2026
Reply from Silentnight
We're happy to hear that our ordering system was quick and easy for you. It's great to know you were pleased with the delivery service. Thank you for your feedback! All the best Joel, Silentnight Brands
Ordering the bed and delivery was…
Ordering the bed and delivery was perfectly fine, however, one of the draws was broken when I unwrapped everything. Still able to fit the draw into the divan but not in perfect condition. Won’t be storing anything in that particular draw because of this. Disappointed.
March 3, 2026
Reply from Silentnight
We appreciate you taking the time to share your experience. We're sorry to hear that a drawer arrived damaged. We'll have the CX team reach out to you directly to get this turned around as quickly as possible for you. Kind regards Joel, Silentnight Brands
Duvet is awful..the amount of feathers…
Duvet is awful..the amount of feathers that stab you through the night is bloody awful lolol
March 1, 2026
Reply from Silentnight
We're so sorry to hear this Sheryl. We appreciate your feedback and have noted this, kind regards Sarah at Silentnight Brands
Very quick service and delivery the…
Very quick service and delivery the duvet was well packed and of good quality.
March 9, 2026
Reply from Silentnight
We're happy to hear you received your duvet quickly! We appreciate your positive feedback regarding the service and delivery Wendy, kind regards Sarah, Silentnight Brands
Reply from Silentnight
We're happy to hear that everything went smoothly, thanks for your feedback; we appreciate it a lot. Kind regards Joel, Silentnight Brands
Reply from Silentnight
We're happy to hear that your delivery was on time and you find it comfortable. Thank you for your positive feedback! All the best Sarah at Silentnight Brands
Reply from Silentnight
We're happy to hear that you find our mattress great ! We appreciate your positive feedback. All the best Joel at Silentnight Brands
Very good experience all round
Very good experience all round. Helpful when required due to our error.
February 27, 2026
Reply from Silentnight
We're happy to hear that you had a very good experience! We appreciate your kind words and are glad we could be helpful when you needed us Richard, all the best Joel, Silentnight Brands
Easy to order mattress online
Easy to order mattress online. Delivery service excellent, free delivery of mattress and no cost to take away old mattress
February 28, 2026
Reply from Silentnight
We're glad you enjoyed your experience ordering online. It's great to hear that you found our delivery service excellent. Thanks for your feedback. Kind regards Joel, Silentnight Brands
Love a heated throw!
I bought a heated throw and I love it, I've recommended it to everyone I know! Saved me a fair few quid over winter and I was well toasty! Just remember heat rises so throw a throw over the heated blanket to make the best use of it!
October 26, 2025
Reply from Silentnight
We're happy to hear that you love the heated throw! It's great to know it kept you warm and saved you money this winter. We appreciate you recommending it to your friends and family and for the tip about layering! All the best Joel, Silentnight Brands
Good product and delivery service.
March 6, 2026
Reply from Silentnight
We appreciate your very positive feedback; we are so glad you are happy with our mattress and delivery service! Kind regards Sarah, at Silentnight Brands
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