Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
Company replied
I purchased a duvet and mattress topper recently and the quality is top class. Comfortable, light and puts me right to sleep. Only reason for the 4 star rating is due to the delivery time. Took a f... See more
Company replied
Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using m... See more
Company replied
Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great service and quality
Very impressed with the ease of ordering, the speed of delivery and the product quality. I would definitely order directly from Silentnight again.
February 26, 2026
Reply from Silentnight
We're happy to hear that you found ordering easy and were impressed with the fast delivery and blanket quality. Thank you for your positive feedback; we appreciate it! All the best Sarah, Silentnight Brands
Comfortable well made mattress
Comfortable well made mattress very happy with the quality. the service and delivery guys were superb ,very friendly and nothing too much trouble for them
February 26, 2026
Reply from Silentnight
We're happy you're comfortable with the mattress and satisfied with its quality. It's great to hear the delivery service was helpful. Thank you for your feedback Peter, all the best Joel, Silentnight Brands
Reply from Silentnight
We're happy to hear that you received fantastic service and quick delivery of the pet bed. Thank you for the positive feedback! Kind regards Joel at Silentnight Brands
I’ve had decent pillows before from sn but….
I’ve had decent pillows before from SN but i have a miracoil mattress and it only lasted a year or so before it started creaking like a haunted pirate ship. Get a pocket spring or a memory foam…the miracoil is a fundamentally flawed design
March 25, 2026
Unprompted review
Reply from Silentnight
We appreciate you sharing your experience. We're sorry to hear of an issue with your miracoil mattress, this is quite unusual and I have noted your feedback. This will be shared with our team. Kind regards Sarah at Silentnight Brands
Excellent service lovely blanket
February 24, 2026
Reply from Silentnight
We're happy to hear that you enjoyed our service and the blanket. Thank you for your positive feedback; it means a lot to us. Kind regards Sarah, Silentnight Brands
Reply from Silentnight
We're happy you find our mattress lovely and appreciate our delivery service. Thank you for your positive feedback Martin, all the best Joel at Silentnight Brands
Great experience from beginning to end
Great experience from beginning to end.
And a very comfortable mattress.
Thank you.
February 22, 2026
Reply from Silentnight
We're glad you enjoyed your experience with us David and that you find the mattress comfortable! Thank you for your positive feedback. All the best Joel, Silentnight Brands
Silentnight 1000 Spring Single Mattress
Online ordering, communiction and delivery very good.
After two weeks of use I have found the mattress to be comfortable. However, even though I weigh a modest 70kg, dips and hollows are starting to appear around the shoulder and hip area. This is disappointing after such a short time.
February 20, 2026
Reply from Silentnight
We appreciate your feedback on the online ordering and delivery. We're glad the mattress is comfortable. Please do be sure to follow the care guidelines with your new mattress, rotating regularly will allow the fillings to settle and relax, and stop any settlement building up. Kind regards Joel, Silentnight Brands
Buy a mattress from silent night via mattress man
I bought a mattress in 2009 and have recently discovered, on turning the mattress, the gun used to attache labels to the fabric was left and sealed inside the top layer of fabric. Over time the gun has torn the inner fabric exposing the springs and making it unsafe to lie on.
I straight away replaced the mattress, providing both mattresses man and silent night photographs of damage.
The mattress was collected and disposed of at the time of delivery of the new one.
The time taken by both mattress man and silent night customer services resulted in my failure to provide silent night with the old mattress, which they stated they needed to give me a ' gesture of goodwill refund'
So I've ended up with a ticketing gun and a new mattress at my cost.
Folks my advice run your hand over any new mattress purchased and hopefully you won't get a duff one like I did
March 6, 2026
Unprompted review
Reply from Silentnight
We appreciate you sharing your experience and we are sorry to hear we were unable to resolve this for you. Unfortunately without the original mattress to collect and fully assess it was not possible on this occasion. Best regards Joel at Silentnight Brands
Great high quality dog bed
Great high quality dog bed! Fast delivery. Very satisfied
February 27, 2026
Reply from Silentnight
We're delighted you're very satisfied with the pet bed and the fast delivery! Thank you for sharing your positive experience with us, all the best Joel at Silentnight Brands
Prompt delivery of item
Prompt delivery of item. Came up to all expectations when put on bed.
February 19, 2026
Reply from Silentnight
We're happy to hear that the delivery was prompt and the item met your expectations! Thank you for your positive feedback; it means a lot to us. Kind regards Sarah at Silentnight Brands
Item not received.
Not received item (expected today 18.03.26) nor a delivery update
February 25, 2026
Reply from Silentnight
We're sorry to hear this, your postcode area does have an extended delivery time. We'll have the CX team reach out to you directly with more info. Kind regards Sarah, Silentnight Brands
Convenient to do online shopping except when it comes to using a discount code
Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using my NHS discount code. But managed it after few tries.
February 25, 2026
Reply from Silentnight
We're glad you found our online platform helpful for comparing mattresses. We appreciate your feedback and are sorry you had some difficulty using your NHS discount code. Best regards Sarah, Silentnight Brands
Used before about 6 to 8 years ago all…
Used before about 6 to 8 years ago all good this time samples ordered never arrived sent an email to asked what the closest match is too current mattress in today's spec email was logged then took about 2 weeks to respond with a link to the website not very helpful as already visited website hence the sample order.
February 17, 2026
Reply from Silentnight
We appreciate your feedback and apologise that your samples didn't arrive. We're also sorry for the delayed response. Your comments will be forwarded to our CX department. Kind regards Sarah, Silentnight Brands
Silent Night. It came true!
I am happy to recieve my pillows and bed covers, they are warm and very comftable, so I can indulge and sleep like a baby
I would recommend to anyone who wants an affordable and luxurious experience
The prices are Great And ok for new buyers
February 24, 2026
Reply from Silentnight
We're happy to hear that you find our pillows and bed covers warm and comfortable. We're also glad you feel they provide a luxurious experience at an affordable price. Thanks for the positive feedback and recommendation Callum, all the best Sarah at Silentnight Brands
The delivery men were very efficient…
The delivery men were very efficient and only here for 5 minutes.
February 22, 2026
Reply from Silentnight
We're happy to hear that our delivery team provided such efficient service. Thank you for your positive feedback and for taking the time to share, it means a lot, all the best Sarah at Silentnight Brands
Comfy pillows
February 15, 2026
Reply from Silentnight
Thanks for your review, its appreciated, all the best Sarah at Silentnight Brands
Dog bed
Don’t think the quality of this dog bed is as good as previous one wont be ordering again .
February 15, 2026
Reply from Silentnight
We appreciate your feedback, we'll forward this to our bedding partner. Kind regards Jayne at Silentnight Brands
Easy to order and much cheaper than big…
Easy to order and much cheaper than big stores near me. When delivered great guys and very helpful. Will definitely recommend
February 20, 2026
Reply from Silentnight
We're happy to hear that you found our ordering process easy and our prices good value. We're also glad our delivery team was helpful. Thanks for the recommendation! Kind regards Jayne, Silentnight Brands
Very poor customer service
Very poor customer service. Unable to talk or contact anyone. I needed to return a mattress and I just had a delivery date sent to me. Still not had any email confirmation of return or refund and Thats was 4 weeks ago
February 20, 2026
Reply from Silentnight
We regret you had this experience. We're sorry that you've had difficulty reaching us regarding your mattress return. We've forwarded this to the CX team now for you and they'll be in touch directly. Kind regards Jayne, Silentnight Brands
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.