Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
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I purchased a duvet and mattress topper recently and the quality is top class. Comfortable, light and puts me right to sleep. Only reason for the 4 star rating is due to the delivery time. Took a f... See more
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Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using m... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Easy to order and much cheaper than big…
Easy to order and much cheaper than big stores near me. When delivered great guys and very helpful. Will definitely recommend
February 20, 2026
Reply from Silentnight
We're happy to hear that you found our ordering process easy and our prices good value. We're also glad our delivery team was helpful. Thanks for the recommendation! Kind regards Jayne, Silentnight Brands
Very poor customer service
Very poor customer service. Unable to talk or contact anyone. I needed to return a mattress and I just had a delivery date sent to me. Still not had any email confirmation of return or refund and Thats was 4 weeks ago
February 20, 2026
Reply from Silentnight
We regret you had this experience. We're sorry that you've had difficulty reaching us regarding your mattress return. We've forwarded this to the CX team now for you and they'll be in touch directly. Kind regards Jayne, Silentnight Brands
Wrong item sent and missed the opportunity to buy…
I ordered a beautiful heated green throw from Silentnight that was on offer so that was simply perfect.
Unfortunately instead of the green throw I received the wrong item, that being a duvet cover.
It took a few days to get any response at all from Silentnight having tried both the live chat, the form completion I was forwarded to, and finally a Facebook chat at which point I was told they would forward the right item, to then be told it was now out of stock.
They offered me a different colour throw which would not have gone with my decor so I had to turn it down and I bought a Morphy Richard’s throw instead in a lovely shade of green which arrived the very next day.
February 13, 2026
Reply from Silentnight
We appreciate you taking the time to share your experience. We regret that you received the incorrect item and that our response was delayed. We are sorry the green throw was out of stock and the alternative wasn't suitable. We've noted your comments. Kind regards Jayne at Silentnight Brands
Damaged mattress, poor communication, and incorrect refund
Damaged mattress, poor communication, and incorrect refund
Our Silentnight mattress arrived damaged in six separate places. I contacted customer services immediately and waited 10 days for a reply, by which point the new mattress smell had dissipated. A replacement was no longer a realistic option as my husband is disabled and going through that process again wasn't something we could manage, meaning a nearly new mattress would end up in landfill, which doesn't sit well with me.
We agreed to a partial refund of £150 on an £800 mattress, lower than I'd hoped for but accepted to move on. Every stage of this process required me to chase. Each response took around 10 days, and at one point they closed the case claiming I hadn't replied, when I had.
Today the refund arrived. They sent £15, not £150.
I'm now having to pursue the correct amount, which shouldn't be necessary. I shouldn't have to fight this hard after receiving a damaged product, and this experience has put me off purchasing from Silentnight again.
March 13, 2026
Unprompted review
Reply from Silentnight
We appreciate you taking the time to share your experience. We're sorry to hear about the damage to your mattress, the delayed communication, and the incorrect refund amount. We'll investigate these issues asap and have our CX team get back to you directly to confirm the remaining refund has been processed. Kind regards Jayne, Silentnight Brands
I have literally gone through 4 heating…
I have literally gone through 4 heating blankets this winter!! No joke!! These are either made really really bad or have some sort of electrical problem. But these are really made really really bad. Customer service is amazing but the blankets are not made well at all. Another just broke tonight . And it’s about 2 months old .
March 12, 2026
Unprompted review
Reply from Silentnight
We appreciate you sharing your experience. We're sorry to hear you've had multiple issues with our heating blankets. Your feedback regarding the blanket's quality is valuable, and we'll investigate this issue. Kind regards Jayne, Silentnight Brands
Great products
I ordered several items, and they arrived quickly. They were well packaged too. The items are of good quality. I have used Silentnight before, and will use them again.
December 4, 2025
Reply from Silentnight
We're happy to hear that your order arrived quickly and was well-packaged. We appreciate your feedback John, all the best Jayne at Silentnight Brands
Reply from Silentnight
We are sorry to hear of any issue with quality Ian, our CX team will reach out to you directly to try and turn this around for you. Kind regards Jayne, Silentnight Brands
Prompt services and good quality
Prompt services and good quality, folded on arrival. Settled for a while and is more comfort than previous.
February 12, 2026
Reply from Silentnight
We're glad to hear that you find our services prompt and the quality good. It's great to know that you're finding the Topper more comfortable, thank you. Kind regards Jayne, Silentnight Brands
Great duvet.
Easiest ordering and great duvet.Absolutely perfect for me regarding warmth.Will purchase again in future.
February 18, 2026
Reply from Silentnight
Thanks Denise, that's great to hear, all the best Jayne at Silentnight Brands
Reply from Silentnight
We appreciate you sharing your feedback with us. We're happy you're pleased with the product and quick delivery. All the best Jayne, Silentnight Brands
Reply from Silentnight
We appreciate your feedback and are sorry if the pillows are not a prefect fit for you. Kind regards Jayne, Silentnight Brands
A good product especially with the dual Controls
It seems to be a good product and heats up quite quickly as I have had a similar product which takes forever to reach temperature
We love the dual controls on these items
February 11, 2026
Reply from Silentnight
We're happy to hear that the blanket heats up quickly for you! It's great to know you love the dual controls. Thank you for sharing, all the best Jayne, Silentnight Brands
The item was delivered really…
The item was delivered really quickly.However my wife is not comfortable using it.
February 11, 2026
Reply from Silentnight
We appreciate your feedback and are sorry your wife is not comfortable with this particular pillow. We appreciate your comments. Kind regards Jayne, Silentnight Brands
From the placing of the order to the…
From the placing of the order to the delivery the service we received from Silent Night was excellent. The delivery men were exceptional , they arrived on time were very friendly and efficient. I would definately recommend your service to anyone.
February 17, 2026
Reply from Silentnight
We're happy to hear that you received excellent service from order placement to delivery. It's great to know. Thank you for recommending our service! Kind regards Jayne at Silentnight Brands
fast delivery and simple controls
fast delivery. product works a treat and is really simple to use.
November 18, 2025
Reply from Silentnight
We're happy to hear that you received your order quickly and that you found the radiator easy to use and effective. Thank you for your feedback Andrew, kind regards Jayne, Silentnight Brands
The delivery was excellent
The delivery was excellent, on time, quick, and the old mattress removed painlessly.
Mattress is very good.
This is a company that has "customer service" down to a fine art.
February 11, 2026
Reply from Silentnight
We're happy to hear that your delivery was excellent! It's great to know that the mattress meets your expectations and that you found our customer service to be top-notch. I'll be sure to pass your feedback on. All the best Jayne, Silentnight Brands
Good quality
Simple ordering, customer service was efficient and helpful, delivered on time with a call half an hour before delivery. All packages and old mattress removed at no extra cost.
Mattress very comfortable.
Happy customer .
February 18, 2026
Reply from Silentnight
We're happy to hear that you found ordering simple and our customer service efficient. It's great to know you were pleased. Thanks for your positive feedback! All the best Louise, Silentnight Brands
Reply from Silentnight
We're so happy the delivery was super fast and the product matched the description. Thank you for your positive feedback. Kind regards Sarah, Silentnight Brands
Reply from Silentnight
We're happy to hear that the kids are enjoying their new mattress! Thank you for sharing this with us; it means a lot. Kind regards Sarah, Silentnight Brands
Great product
February 10, 2026
Reply from Silentnight
Thanks Simon, that's great to hear. All the best Sarah, Silentnight Brands
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