Steelcase Asia Pacific Reviews 647

Took 12 business days and 2 emails to confirm shipping, replied that this is how they conduct business but at least chair got delivered within 15 business days

The chair is really good but very slow for shipping interstate and they forgot the lumber support for the chair. Getting it shipped after the fact was a bit of work. Since they are using a 3 party logistics company for drop shipments it makes tracking and support a real pain.

The product arrived with a small defect, we immediately sent email to customer service, but received no reply, I reiterated a week later, then called the store, and then sent third email. I eventually got a response that offered no help but acted like they'd never heard from me, then sent me off to a new agent that has now ignored us for a week.

It's now 3 weeks since and we are no closer to having anyone help us or even acknowledge there is an issue.

price dropped before my item was delivered and i received a refund for the difference - item was easy to assemble and high quality+ very comfortable

Delivery good, chair is very nice, saved my back from a lot of pain, thanks!

Installation person came and assembled the chair but height adjustment is not working, height adjustment handle is keep on rotating no tightness, he tried to do all the possibilities ad told chair itself is a faulty item. you can also confirm with installation person. I didn't expect this to be like this. Also quality of the chair and plastic is not at all worthy for price. I'm totally disappointed.

Product developed a fault in less than a week. It's been three weeks since I've submitted a warranty claim and I'm still not close to a resolution. To develop a fault so soon is disappointing, but my main frustration is the poor customer support.

Fast shippment and the best comfortable chair.

Quick delivery, easy and straight forward assembly, sturdy and comfortable.

Decent range of options and fast delivery

Excellent packaging and delivery experience. Assembly was quite easy as well. Bought it on a Black Friday deal and have been using it for a month now, happy with the purchase so far.

The Series 2 seat slopes upward and "peaks" close to the front of the seat.
Such inclination creates a more closed hip angle, introducing uneven support across buttocks and thighs, causing thigh numbness when sitting for hours.

I ordered a chair November 17 and it has not been delivered yet

The sales staff, Alex and the other lady I forgot her name, are excellent in explaining the functions of each chair and very professional and courteous. Thanks very much.

Great！ Helpful, honest and good.

replacement process too long time and no updates unless I asked.

After purchasing the product, but the purchase color cannot be provided, the product is not processed. Force color change or cancel purchase. The consumer experience is extremely poor. I do not recommend your company and products.

Karman chair is great. Was given to me as a gift from Steelcase as part of a MakeAWish and I am super pleased. Love the red/blue colour too and I appreciate the spare rollers in case I have to use a hardwood floor in the future.