Shop Tiktok Reviews 552

Very poor services allowing scammers operating without any actions.

My advice would be to avoid tik tok shop at all costs. I ordered a leaf blower and they sent out 2. I contacted them and arranged to send one back for a refund. After weeks of trying to resolve this issue I am still awaiting my refund.
They have the returned item and my money which must be illegal. This also happened with another item I ordered but I kept it for a birthday gift as it wasn't very expensive.
I think they send out multiple items deliberately hoping you won't bother sending them back. I will never purchase from them again.

Tiktok is vulgar the service is vulgar dodgy scum bags sellers and titktok support this whether you have damning evidence or not. Thwy just suppoers sellers especially the dodgy ones, and think their untouchable avoid it like the plague especially dennys shop, tiktok clearly takeaway back handers to turn blind eyes.

I bought an item which was advertised wireless. So I ordered and it was not wireless. I contacted them to return the item. They said it is not policy to return any item. So i strongly recommend not to buy any item from tick tok shop. They are selling but if it want to return. No way so please discourage them by not buying any time.

Product arrived half empty but TikTok won't do anything about it because I can't record the unboxing??!!!! Sorry TikTok but I don't have the ability to go back in time!!! Idiots! Will NEVER use again. There is no guarantee with them at all.

I would say do not buy at all, the service is shocking if things go wrong. I have been waiting for a refund for over 5 weeks for a faulty item and Shark Beauty are also useless and unhelpful, in fact trying to get out of refunding. So i would say avoid unless the item is pennies.

Most awful place to shop! The sellers are unprofessional anyone can sell on TikTok. On top of that customer service from TiKTok is extremely bad 93% 1 stars I totally understand why. I got the MiXa cream 3 kinds and developed a really bad reaction. I stoped using it sent TikTok pictures and they said thanks for the feedback there’s instructions on the cream on how to use it. Trying to imply it’s mu fault I had a reaction. APPALLING.

Tiktok are a scam . They use third class company delivery providers. Its say delivered, when you go downstairs to get your parcel didn't find it. Plus it was not delivered to my front door...deleting Tiktok. For good

Scams by sellers horrible customer service.I mean extremely horrible.

One of the worst online shops. I will never buy again. Beside the poor quality of the products the parcel is arriving between 9 and 12 days. Unbelievable. I'm very disappointed

TikTok Shop order 576887750973889461
Evri have lost my order. I cannot get a refund or replacement sent despite talking with customer support.
AVOID AT ALL COSTS!

I ordered a wardrobe from TikTok Shop. The seller sent wrong parts and admitted the labelling was wrong. TikTok approved my refund.

Then they reversed it. They claimed there was a "chargeback" blocking the refund.

I contacted my bank (Revolut). They confirmed in writing: no chargeback was ever raised. I sent this proof to TikTok multiple times.

TikTok ignored my evidence and kept sending the same automated refusal.

PayPal closed my dispute. There are no blocks. TikTok just refuses to honour their own refund approval.

I have now been forced to consider legal action. TikTok Shop does not stand by their decisions and ignores proof from customers' own banks.

Buyer beware. If something goes wrong, TikTok will approve your refund, then take it back and ignore you.

If I could give a zero I would! I contacted the TikTok Shop as soon as I realized my package (Shark vacuum) was shipped to someone elses house!
NOT my house, don't even recognize it from the neighborhood!! Neither would help just pushed off on each other. TikTok said they validated that it was delivered. The fact it is not my house doesn't matter.
My refund was denied. Was told I needed to go to the delivery company.
Don't most companies straighten out the delivery error or at least try and help. I guess that job is on the consumer now!?
I feel that TikTok and Shark dont care about the people that are purchasing from them!!!! Guess they need my $214 more than i deserve it back or my vacuum!! This whole experience has been horrible and I will never order from either one again!! 3 days and counting back and forth with them, now add in the delivery company and it is 100% clear it doesn't matter to any of them!!! TRULY DISAPPOINTED!!!

How on earth this platform is still around beyond me! The customer service is the worst I’ve ever experienced. God forbid trying to get a refund (for a faulty item) out of them. Absolutely shocking!!

Ordered a milk frother from Straame via TikTok, which stopped working after 3 months. Straame and TikTok Shop have basically passed the buck to each other and no replacement nor refund has been arranged.
Poor quality product terrible customer service and appalling statutory rights adherence.
Avoid like the plague, terrible company

Purchased some Adidas trainers and Polo shirt via Tik Tok shop
Turns out it was a scam
Contacted Tik Tok and they say they are not responsible and refused to refund my money
The items were advertised on Tik Tok so not sure how they can deny any responsibility.
So my advice is DO NOT BUY ANYTHING FROM TIK TOK

Poor customer service Return two items that were bought from Miss May store through TikTokand refused to give me my refund even though I return the two dresses in the same package they came in. They’re refusing to give me back my refund pay the total of $81.60 and got ripped off will never purchase anything from TikTok again. Buyer beware.

Ordered a 3 pack of shorts and a 1 pack arrived. Sell claimed that it was only a 1 pack and TiKtok thwarted the refund request when the seller refused a refund. Absolutely criminal.
The company I bought the product from is called ‘follow the trend’ and I would advise keeping clear of both. With your concerns and money in mind.

Cliff

Honestly what an absolute and utter scam of a company!
I purchased a purse from a luxe retailer on TikTok shop, the item arrived with unexpected damage. I went to report this directly and TikTok provided me with only one option of return - it was a self service return. No idea why, it’s hassle if anything so I’d have preferred a prepaid label! The text said I need to pay and claim reimbursement via TikTok as it was faulty.Nevertheless I sent this off. It literally said ‘return and come back to support for a refund of postage’ or in so many words. I did all this, retained the receipt, kept screenshots of their promises but they declined every single request. They have been narcissistic, they lied, misled, refused to take accountability and tried to blame it on the system. I am out of pocket for a faulty item. I’ll never buy from them again, think twice before you do too. Very poor service, lots of ignorance, staff lack ability to problem solve or even understand plain English. Frustrating, I won’t leave it there though because they need to be held accountable!

I placed an order. It said delivered but I never got it. I spoke with customer service about it and that was awful. The worst customer service experience I'd ever had. They refused to refund me, saying I needed to give them camera surveillance evidence that it wasn't delivered. They refused to let me speak to a supervisor. Then they insulted me with a$5 coupon good for only 7 days. I will never order from them again. If I could give a negative score I definitely would.