Shop Tiktok Reviews 551

I purchased a full case of PopMart collectibles through TikTok Shop, where PopMart was the seller. The listing guaranteed no duplicates when purchasing a full case, but my order arrived with a duplicate item.

I contacted PopMart immediately and provided photos and videos multiple times as requested. After weeks of back-and-forth, PopMart approved a return of the entire case and issued a UPS return label.

The full case was returned exactly as instructed:
-UPS confirmed delivery to PopMart’s warehouse
-The shipment weight matches a full case, not a single item

Despite this, PopMart later claimed I only returned one item and refused to issue the agreed-upon refund.

At PopMart’s direction, I attempted to resolve this through TikTok Shop. TikTok denied my refund request and explicitly sided with the seller, stating the issue had to be resolved directly with PopMart.

PopMart then began giving conflicting explanations:
- Saying the tracking “was not updated” (despite proof of delivery)
- Saying they could not assist because the order was not from their “official website” and through TikTok Shop
- Saying my order number was invalid, even after I provided their receipt, their return label, and delivery confirmation

A UPS claim was eventually approved. Because PopMart created the return label, UPS paid the claim directly to PopMart. However, PopMart still has not refunded me.

At this point:
- PopMart has my original payment
- PopMart has the returned products
- PopMart has the UPS claim payout
- I have no refund and no resolution
- TikTok refuses to help

I followed every instruction given by both PopMart and TikTok, provided all requested documentation, and still remain without a refund months later. This experience has significantly impacted my trust in PopMart’s after-sales support, especially for purchases made through TikTok Shop.

Guys it's risky buying from a TikTok shop
If your package is missing or stolen you won't be refunded.
Going back to shopping on Amazon for peace of mind.

Bought a shoulder and neck massager, it’s not working and two clothing items,they sent wrong colour.
Stop buying from TikTok.

now i see why this animals have 1 star. the most useless online shop ever. Lazy lunatics. Have their robots do everything and place a ban and restriction on you for no reason. Your appeal stands no chance because they don't read it, they set up their robot to turn you down immediately even when you are not at fault. stay FAR AWAY FROM TIKTOK SHOP as a seller, they are uncouth thieves who sits on peoples money no matter what. Funds withheld despite proof of delivery. Issue unresolved regardless of all the prooves. ANIMALS

Do not buy the complete dentures they look like something that children would use for Halloween. They don’t even look like real teeth. Don’t waste your money and they do not like to give no refunds. The product cost $50 they near and they only want to give you eight dollars back. Please tell me how that makes sense. I’m gonna keep writing reviews on this.

I ordered 2 of the same item. I only received 1. Multiple attempts to correct this failed. Very disappointed and will never order from them again.

After ordering 2 items from the same seller and only one arrived the order was marked as delivered . So After countless refund and disputes raised and rejected im left with only one present

I ordered a phone after I ordered it it went up in price and surprise surprise it never got shipped blamed the courier for not picking it up told me it would get cancelled if it’s not picked up in 2 weeks surprise it didn’t get picked up and they cancelled it wasted 2 weeks I ordered it from Amazon for a dearer price but at least I know it’s coming this time it was my first order with them and definitely the last joke of a service can’t even contact them never again

Do not I repeat do not shop at TikTok all the stuff that I ordered 10 items toys and kids clothes horrible just horrible sizes are horrible. Materials are even worse and the toys forget about it crap.

Whats on the videos is not what u get there supposed to be walk behind monster truck but u get 3 matchbox cars the aid is a lie dont purchase u will be disappointed i know I was

One star because I cant give lower. Ordered an item, didnt arrive within alloted time frame, had to request a refund, had to wait a week for the request to be reviewed, now have to wait for over two weeks for refund to be processed

Never buy off this shop, I had to parcels go missing and they said they was delivered?
Both delivery pictures clearly not showing they was delivered and yet they still voted in favour of the seller and closed my dispute “wow”
Absolutely disgusting 🥴

SAFETY ISSUE – WINDSCREEN DAMAGE CAUSED BY FAULTY PRODUCT BOUGHT ON TIKTOK

The “3-Piece Glass Cleaning Brush Set” I purchased and received has caused significant damage to my vehicle’s windscreen. The product left a chemical film and deep streaks across the glass, creating severe glare from headlights and streetlights. This has made night-time driving extremely hazardous.

The issue occurred directly after using the product.

I have attempted multiple cleaning methods (detergent, Fairy, standard glass cleaners), but the residue is bonded to the glass. The windscreen now requires professional restoration or full replacement.

I have attached a quotation for the replacement of my Windscreen from National Windscreens.

I have repeatedly tried everything to contact the SELLER, but I have been BLOCKED and I have been trying to get help from the TikTok Customer Service Team and they are not helping.

Under the Consumer Rights Act 2015, the seller is liable for consequential loss when a faulty product causes damage to a consumer’s property.

I am requesting:

A full refund, and
Compensation for the windscreen repair/replacement, which I will prove with professional quote.
The seller must be held accountable for selling an unsafe, defective product.
I hope someone will look into this as a matter of urgency and get back to me.

If nothing is resolved in 3 days, I will take this up with the Small Claims Court for the clsim.

BE CAREFUL OF TIKTOK.
Thank you.

Product was not properly packed resulting in the battery running down. It had no packaging itself so it's much harder to give as a present for my 4 year old grandson.
My biggest complaint is the lack of any contact number or contact details to be able to complain and return this item. I cannot believe the tiktok is running such a truly awful scheme

Discussing order a 250 pound plouise 24th crusing home advent calendar been waiting since 29th November been waiting for pick up from currier and if not delivered they are going to cancel the order I’ve tried speaking to customer service they don’t ever listen this is discussing I will never use this again

Ordered 5 items from tiktok shop ,order went through
5 mins later all orders cancelled now have to wait 5 days for a refund
First and I'm ast time ever shop on tiktok shop

This is a terrible platform for purchasing products. Customer service is non existent, with an ineffective AI system and unresponsive shipping companies.

“My 21 Nov Black Friday order is now unlikely to ship due to your 10-day cutoff. If I’d been told earlier, I could have reordered during the promotion and kept the discounted price. Instead, I’m now expected to pay more because of delays outside my control!

I ordered a mattress off tik Tok shop it arrived the poor delivery it was well heavy anyway I opened it it had a orange stain on it and u cud literally feel the springs soooo bad quality I want a full refund am awaiting a response from the seller ! Got to wait 48 hours max the amount of videos selling this has a good product an reviews but there were some bad reviews right at the bottom saying same thing .

Is literally the worst online platform to buy products from and when I mean, the worst literally the worst you can’t speak to somebody on the phone so you constantly have to go through and spend so much time talking to their AI system, which is garbage when you have a problem with a package not received. They can’t do anything even though the photo that the shipper took is at the completely wrong address. They say they can’t do anything and then they tell you to contact the shipping company, which all the companies they use are small little crap companies like their own that won’t answer the phone or ever get back with anyone so you’re pretty much screwed and they just steal from you and nothing can be done besides having to go to your bank and claiming fraud on your card, which then you have to get a whole new card and go through that process