Shop Appliances Reviews 

Walid from Shop Appliances provided excellent customer service. He was patient, attentive, and made the entire experience smooth and stress-free. I truly appreciated his professionalism and willingness to help. I would definitely work with him again and recommend him to others.

Very professional and great service and very helpful.

My experience with Shop Appliances was amazing. I ordered a ventless laundry pair. Got it delivered and installed in 3 days. They made a time work for me during my busy work day. Customer service was amazing. I was informed throughout the process. Appliance shopping has never been easier. My name is Maxwell and I’m swell with this experience. (Experience so good it got me writing a poem).

Shop appliances has great customer service! I accidentally ordered the wrong fuel type range and they responded to my ticket within 30 min and happily changed my order before it shipped to exactly what I needed. Very appreciative! Can’t wait for my new range!

Amazing customer service

Called to schedule delivery

Kept me in the loop through the whole process

John was amazing to work with

Great people and talent

I want to share my shopping experience.

On January 20, I purchased an air conditioner from their website because it was listed as “in stock.” I paid the same day. However, they did not release the order to the shipping company until February 3. The carrier didn’t even pick it up until February 6.

By February 17, when I called the shipping company myself, they couldn’t even guarantee delivery by February 20. It took nearly a month for an “in stock” item to ship from New Jersey to Houston — and I still hadn’t received it.

I requested a cancellation because I never received the product. Instead, this company charged me $574.00 in fees.

They wasted an entire month of my time and charged me for a product I never even saw. This is unacceptable.

What’s even more ridiculous is that they offered to refund me $270 if I left a five-star review. I refused. Then they offered to issue a full refund in exchange for a five-star review. I will not mislead other customers just to get my money back.

Buyers should think carefully before placing an order with this company.

James B has been outstanding! He took the time to help me with my order, and he answered every question I had. He explained the delivery process and he looked for any discounts/rebates that were applicable to my purchase. I really appreciated his help and I look forward receiving my order. Thanks James!
--Mark

I don’t usually write reviews, but this one is well deserved.

I’m Daniel from Vermont, and I recently bought a new refrigerator for my ski home — and honestly, the experience with ShopAppliances.com was unreal from start to finish.

I spend most weekends up here chasing powder, and the last thing I wanted to deal with was appliance headaches. My old fridge died right before a big snow weekend, and I needed something FAST. I found Shop Appliances online, called in expecting the usual sales pitch… and instead got real guidance from someone who actually knew what they were talking about.

The specialist walked me through sizing, cold-weather considerations for a seasonal home, energy efficiency, and even storage layout for hosting ski weekends. No pressure, no upsell — just straight expertise.

Ordering was smooth, tracking updates were constant, and communication was next level. I always knew exactly where my appliance was and when it would arrive — which is rare these days.

Delivery day was the part that blew me away. The team coordinated perfectly with my schedule at the ski house, showed up exactly when promised, and handled the install like pros. Careful, clean, respectful of the home — boots off, everything protected, zero stress. They even made sure the fridge was perfectly leveled and running before leaving.

Now the best part: walking into the house after a long day on the mountain, opening a brand-new perfectly chilled fridge stocked for the weekend. Game changer. The unit runs flawlessly, looks incredible in the kitchen, and honestly upgraded the whole feel of the place.

What stood out most was that Shop Appliances didn’t treat this like a transaction — they treated it like they were helping set up part of my lifestyle. That’s rare.

If you own a second home, ski house, or just want a company that actually delivers what they promise, these guys are the real deal.

⭐️⭐️⭐️⭐️⭐️  
Best appliance buying experience I’ve ever had — and I’ve renovated multiple homes.

— Daniel, beyda

Had an unfortunate experience with a defective refrigerator Shop Appliance went out of the way to help compensate me for my losses within reason very pleased with the experience thank you so much

Thank you ShopAppliances.com. I was having difficulty trying to procure refrigerators for my recently acquired rental properties. Several "well-known retailors" could not fulfill my exacting requirements.

Then one morning, I open my laptop, and at eye-level on my web browser- I see an ad for shopappliances.com. Opening the website, I found the perfect refrigerators, and call up to inquire about them. To my surprise- a woman's voice answered. Natasha was her name; the conversation with her was straight-forward and went by with ease. In short-order she had helped me place my order for 5 refrigerators (4 for the rentals, and 1 for myself!).

If possible shopappliances.com, give Natasha a raise for being a very effective saleswoman. Hopefully in the near-future, I will be able to work with her again on appliance matters. Thank you Natasha for your help, and thank you shopappliances.com for being a straight-forward company.

During shipping, the appliance was damaged. Their customer service team worked tirelessly with GE to file a claim, get the parts shipped, and arrange for an electrician to come fix it. Buying a large appliance is an investment. Without good customer service like this, it's hard to trust a retailer.

I purchased a $9k refrigerator through Ralph and received top notch communication, even when the order was delayed due to a snowstorm. Things happen beyond our control but all you can ask for is for proactive communication and accountability; all experiences that were made realities during this transaction. I’d definitely use them again for price, delivery speed and follow up.

Amazing experience

Julie at customer service was my first contact. Very pleasant and hooked me up with Natasha who was there every time I called being as helpful as she could be. The delivery went off without a hitch. Very happy with my new washer and every one who helped me along the way!

Overall great experience from top to bottom. From the sales team to the ownership, all around great service and quality product. 100% recommend to anyone who needs a trusted long term appliance vendor.

I’ll be honest—I made a mistake and ordered the wrong refrigerator, choosing a 33-inch model when I actually needed a 36-inch. Thankfully, I ordered from ShopAppliances. I called them, explained the situation, and they immediately took care of everything. They arranged the return, waived the restocking fee, and helped me place a new order with Jose, who walked me through the correct specs so I got exactly what I needed. The customer support is real, the website is excellent, and the entire ordering experience was seamless—I truly felt like I was in good hands. Before delivery, they called the night prior to confirm I’d be home and gave me a two-hour window. On delivery day, the drivers called and texted throughout the day, sharing live tracking and keeping me updated, which I really appreciated. Even the pickup of the original unit was fast and effortless. What an experience, what a company—and honestly, what a fridge. Me and my girl absolutely love it.

John went above and beyond to make something really special happen for us. He managed to get my refrigerator delivered next day to my home in Pennsylvania, which honestly felt impossible at the time.

The timing couldn’t have been better—I surprised my baby daddy with a brand-new fridge, and he was absolutely thrilled. The delivery was smooth, fast, and exactly as promised.

John made the entire process easy, stress-free, and personal. This level of service is rare, especially for online appliance shopping. I’d recommend working with him a thousand times over.

This is truly a genius company—real customer support, real service, real people, and real appliance expertise. I ordered a wall oven while living in Deal, New Jersey, and when I called, Joseph personally answered the phone. He was extremely professional and took the time to understand my specs, budget, and exactly what I was looking for. He recommended a KitchenAid wall oven that fit my wall opening perfectly, like a glove. I placed the order around 2 PM and received tracking information immediately, then had the appliance delivered the very next day around 6 PM. The company called to confirm I’d be home, the drivers texted me the morning of delivery and called when they were one hour away, and the delivery itself was flawless—friendly, careful, and respectful of my home. After everything was complete, I even received a full recap of my purchase, delivery, and installation. This was one of the best purchasing experiences I’ve ever had, and I’d honestly buy from them again just to experience that level of service. I’m beyond impressed—beautiful website, outstanding customer service, and an all-around exceptional company.

They were great to deal with and very cooperative with my situation they are great people

I purchased a SpeedQueen washing machine about a week ago, and I couldn't be happier with my experience. The delivery was fast, the customer service was fantastic, and the installation was done neatly. The machine is functioning perfectly.

It's clear that the staff truly understands appliances and, even more importantly, they understand their customers' needs.

I highly recommend this shop to anyone looking for high-quality appliances!