shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(475)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always prompt and courteous service

Always prompt and courteous service. Thank you!

June 30, 2023
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Reply from shopatgrace.com

We are happy to hear that while you visited us at Grace you had great service from the Grace Girls! We hope you come back and visit us soon!

Rated 5 out of 5 stars

Great boutique with so many one of a…

Great boutique with so many one of a kind clothes and jewelry! Sales staff were friendly and helpful! I will definitely be back!

June 27, 2023
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Reply from shopatgrace.com

Nancy thank you for visiting us at Grace! We are thrilled to hear you had a positive experience, and found so many great things! We can't wait to see you at Grace again soon!

Rated 5 out of 5 stars

The best in the neighborhood

The best in the neighborhood! Great customer service and quality merchandise!

June 2, 2023
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Reply from shopatgrace.com

Thank you so much for the kind words! We are glad to hear that you had such a great experience while shopping at Grace, and hope to see you again soon!

Rated 5 out of 5 stars

Sweater

I ordered a sweater, they didn’t have my color/size combination. Nicole at Grace called me that day and sent me the same sweater I ordered but in a different color. I have always had a positive experience at Grace either in person or buying online.

June 2, 2023
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Reply from shopatgrace.com

Tricia we are to happy to hear that Nicole was able to assist in getting you the perfect sweater! We hope that you can come and visit us again at Grace soon!

Rated 5 out of 5 stars

Beautiful store

Beautiful store! Helpful team. Great selection.

May 29, 2023
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Reply from shopatgrace.com

Thank you so much Shelley! We are so glad to hear that you had a great visit at Grace, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellence customer service

Excellence customer service. So helpful. And love the selection and pricing!

May 28, 2023
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Reply from shopatgrace.com

Thank you for sharing your positive experience with us Kim! We hope that you found the perfect pieces, and hope to see you again soon!

Rated 5 out of 5 stars

Always love visiting your store when…

Always love visiting your store when I’m in niantic. It’s like walking into a boutique made for each season.

May 27, 2023
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Reply from shopatgrace.com

We are so happy to be a part of your visit when you come to Niantic! Thank you for your kind words and we hope that you can come and visit us at Grace again soon!

Rated 5 out of 5 stars
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Reply from shopatgrace.com

We are so glad that during your shopping trip you had such a great experience! Thank you for sharing Sheryle!

Rated 5 out of 5 stars

Kelly was so helpful bringing me…

Kelly was so helpful bringing me different sizes but also recommending outfits. She was also honest about whether they were flattering to me. I like that, don't want to hear everything looks great!! Thank you!

May 25, 2023
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Reply from shopatgrace.com

Donna thank you for sharing your positive experience shopping at Grace with our Grace Girl Kelli! We are glad to hear that you had a positive experience and were able to find some great pieces! We hope you visit us at Grace again soon!

Rated 5 out of 5 stars

I just love this store

I just love this store! The clothes are adorable and the staff are friendly and helpful

May 24, 2023
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Reply from shopatgrace.com

Thank you for visiting us at Grace Christine! We are so glad to hear that you had a positive experience while shopping with us, and we hope to see you again soon!

Rated 5 out of 5 stars

Quality clothing and excellent sales staff.

I recently lost a lot of weight. The sales girl Nicole, was extremely helpful in choosing items for me to try on.
Bought everything.
Great staff, quality clothing. How could you go wrong with that combination.
Rita

May 24, 2023
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Reply from shopatgrace.com

Rita we are so glad that you took the time to visit us at Grace, and had such a positive experience! We are glad that Nicole was able to help you find pieces that made you feel amazing! We hope to see you again soon at Grace!

Rated 5 out of 5 stars

This is our first visit

This is our first visit. Beautiful and unique shop! My daughter brought 2 dresses. The space is nicely decorated and the clothing are very unique and stylist. Will definitely go back again :)

May 6, 2023
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Reply from shopatgrace.com

Sang we are so glad to hear you and your daughter had a great first experience shopping with us at Grace! We hope she loves those dresses, and that you both come and visit us again soon!

Rated 5 out of 5 stars

LOVE this store!

Everyone is extremely kind, and the clothes are super cute! I got a pair of pants and I am absolutely in LOVE with them! I wear them all the time and will definitely be shopping here again!

May 6, 2023
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Reply from shopatgrace.com

We are so happy that you found a pair of pants that you love while shopping with us at Grace! Thank you for visiting us and we hope you stop in and shop at Grace again soon!

Rated 5 out of 5 stars

Always so helpful

Always so helpful. My favorite stop, they have a staff that helps me find the perfect outfit.

April 27, 2023
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Reply from shopatgrace.com

Jennifer, we are so glad to hear that our Grace Girls were able to assist in finding you the perfect outfit! We hope that you come and visit us at Grace again soon!

Rated 5 out of 5 stars

Helpful staff

Always a great experience at Grace. The staff is so helpful and attentive. Great accessories.

April 4, 2023
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Reply from shopatgrace.com

Amy we are so glad that you have such positive experiences when you visit Grace! We can't wait for you to come back and visit us again at Grace!

Rated 5 out of 5 stars

Helpful staff. Easy gifting.

Great spot for gifts for the ladies in your life. The staff has helped me pick stuff out every time and my wife is happy. In and out in under 15min.

April 3, 2023
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Reply from shopatgrace.com

We are always happy to help you Angus! We love picking out the perfect gift, and are glad that you found the perfect gift for your wife!

Rated 5 out of 5 stars

The gals are very friendly there....The…

The gals are very friendly there....The one gal that was heading on a cruise with her son went above and beyond in the changing room to help make sure things fit and got what we needed.....

March 31, 2023
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Reply from shopatgrace.com

Crystal thank you for shopping with us at Grace! We are so glad to hear you had such a positive experience with our Grace Girl, and that she was able to help you find the perfect pieces!

Rated 5 out of 5 stars

Great place to shop downtown!

Extremely helpful, friendly environment! the staff are so kind and really make my trip!

March 31, 2023
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Reply from shopatgrace.com

Thank you Chelsey! We are so glad that while you visited Grace you had such a great experience! We can't wait for you to stop back in again soon!

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