I ordered glasses back in May of 2024, it is now September, and I still have not received my glasses. I have emailed their customer support on multiple occasions and receive the same message every tim... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They took my money and never sent out the product. I’ve waited 120 days now and haven’t received an update from their customer support team. I’ve reached out to them 3 times and each time I get an aut... See more
My two pairs of sunglasses arrived after a couple months (during the COVID-19 epidemic), and there was a couple snags in delivery. What was amazing though was the 5th and Baldwin's PR team in helping... See more
I ordered these glasses based in Australia. I assume with any of these products it's standard drop shipping, wait time is usually 2-4 weeks. These came bang on 3 weeks, the glasses aren't the on... See more
Company details
Written by the company
Welcome to Jasper's Market! We are proud to offer high quality, locally sourced products. Check out our "Shop" section to browse our latest products.
Contact info
United States
- shopbaldwin.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a “free” pair of sunglasses…
I ordered a “free” pair of sunglasses in April, paid $10 for shipping and I never received them. It’s been 2 months.
Order has been in Shanghai for the past…
Order has been in Shanghai for the past 17 days with no update
I have been wating nearly 1 month for a…
I have been wating nearly 1 month for a single pair of sunglasses. This is pretty ridiculous. WIll not be ordering again. I will also let anyone I know how poor this experience was.
I still haven’t received my package
I still haven’t received my package. It’s been 3 months
Great and easy to use
It’s almost been 20 days and I don’t…
It’s almost been 20 days and I don’t have my package. Nor can I check the tracking of the package.
My two pairs of sunglasses arrived…
My two pairs of sunglasses arrived after a couple months (during the COVID-19 epidemic), and there was a couple snags in delivery. What was amazing though was the 5th and Baldwin's PR team in helping me understand the process and willingness to answer any questions I had. They were exceptionally professional, and I love the glasses. Fashionable, sturdy, and honestly have so many more details than half the sunglasses I own despite me spending only $10 a pair. Well done 5th and Baldwin team.
It has been over 2 months and I have…
It has been over 2 months and I have yet to receive my order! I will never order from her again
Selection process was simple as was…
Selection process was simple as was checking out. Still waiting for a confirmation email about shipping. I would make another purchase from this company if the glasses are of good quality.
order has not arrived. Company don’t care.
7 weeks since the order was placed. order hasn’t turned Up. Company not interested in resolving the issue.
...and boom goes the dynamite
Easy peasy and I got a pair of dope shades for the low low !! I’m more then satisfied
Ordered my sunglasses in April and…
Ordered my sunglasses in April and still haven't received them
Ummmmmmmmmmmmmmmmmmmmmmmm it was great…
Ummmmmmmmmmmmmmmmmmmmmmmm it was great easy quick
Nervous
I have not gotten confirmation that my order has been shipped, frankly a little nervous that I won’t get them. If I do get them I’ll be super happy but again haven’t received any word on where they might be even though I signed up for email and text updates.
Ordered on 17th May
Ordered on 17th May, tracking hasn't updated since 'air transport' on 2nd June. Now over a month later (23rd June) I have no idea of where the item is and couldn't get any more information when contacting customer service. No plane takes 20 days to land! I understand that delivery is slow, however having no communication about the item is unacceptable.
It was easy enough for my son to…
It was easy enough for my son to navigate.
Ordered in Sept 2019 and have only…
Ordered in Sept 2019 and have only received 1/3 pairs and they still haven't given me my money back after countless attempts. They're trying to 'sort out the issue' when it has almost been a year. I just want my money back.
It was easy and they gave me a discount!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








