Burlap Apparel Reviews 

I have tried several times to contact this company to return a piece of clothing I purchased from them and they still will not respond. They make out they are a new company and so grateful for your business but their customer service is terrible and they deliberately make it hard to return things. Would never use them again as now I am stuck with clothes I can't use!

And they send a response saying they have contacted me when actually they haven't. Lesson is to never buy anything from this company.

Mail address does not work - whats wrong with this company

"A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:"

WARNING: Don't buy anything there!
Too bad we cannot rate 0 stars, or give a negative rating...
- they don't deliver in 3 to 5 weeks as they pretend, count 3-4 months
- you buy 5 products, they send you 4
- sizes don't match the order
- they are silly enough to mention the product value on the package ( under USD2 for dresses that they make you pay USD50)
- quality of the products are bad
- they basically tell you too f..k off when you ask about returning the products, because you alerted your bank about not being delivered after 3months...
Never seen such unprofessional and incompetent people before.

they deserve a minus rating !!!!!!
I too ordered a top and paid in good faith, it came about 6 weeks later and its way too small !
I have emailed them several times (even replied to one of their emails to me offering me a discount if I make another purchase) to ask for a refund but every single email gets bounced back undeliverable !!!! Very frustrating !
I'm off to my bank on Monday to have the payment reversed as they are clearly scammers !

I HAVE HAD A REPLY FROM BURLAP SAYING EMAIL US BUT HEY !!!! THE EMAILS BOUNCE BACK !!!!! SCAMMERS I SAY !!!!!!!!

What an awful company. They charge boutique prices for cheaply made in China clothing that is sized for tiny people. They keep promising a refund but will not give me an address to return the products. Shipped straight from China. Scam for sure!!

I bought a dress on special offer through a Facebook ad. Took almost 3 months to arrive and when it did it was the worst quality, not even worth the discounted price I paid. I would not trust the ads for Burlap on Facebook, and I think they are related to other companies advertising on Facebook like Zaful, so beware of them also.

I ordered a dress for a wedding in advance of when I needed it (knowing the shipping could take 3-5 weeks). Then, I get an email confirming that the item has shipped. Great, I think. However, the item does not show up for over 6 weeks. I write them to ask why this is and they say "oops, actually there was a systems error and your item did not ship.". They offer to ship it again but by this time the wedding it too close! I ask for expedited shipping and they say "they do not offer it at this time". What?! There was barely an apology, no problem solving on their side (how can you not offer expedited shipping?!) and a total lack of customer care. And on top of it the fact that I had to write THEM to be told about this systems error is insane. This is the worst company I have ever ordered from and I would DEFINITELY not recommend it. Oh, and I still have not received my refund, 3 weeks later...

Although reps are trying to resolve issues (items waaaay too small--they fit my 10 year old granddaughter; also cheap fabric/manufacturingI) it has been a frustrating and disappointing experience. Based upon photos I was really anticipating receipt of beautiful items...but far from it. Issues are slow to be resolved, however they have been responsive in answering my emails (within a day of each one) and have offered to refund my money, but I have yet to see a credit on my bank statement.

Hoping this is just a fluke (but judging by recent reviews posted by others, I am not too optimistic). In all fairness however, will give them a few more days to issue my refund...it seems they've been inundated with complaints and refund requests. Too bad, seemed like a well intended company. If this review gets a prompt, decisive and effective resolution from Burlap, I will post again with a more positive report.

Although Burlap may at first seem to have cute clothes at an inexpensive cost, buyer beware! These clothes are poorly made and very cheap quality. What they advertise in their pictures is false. Additionally, Burlap states on their website that it is free shipping and returns. While the shipping may have been free, they are not taking anything back! In email correspondence, I asked to return the item I ordered because the material was not as expected and I needed a different size. I first had to take a picture of the dress and email them before they would consider anything. Once they got back to me, I was told I could keep the dress (that didn't fit me) as a courtesy and get it in a different size or get an in-store credit. Bottom line, this is not an easy place to communicate with, their clothes are cheap and do not look anything like the photos on the website, and it is not easy to return items.

I received my merchandise last week and I was in shock. The absolute worst quality clothing I have purchased in my life!!!!! SCAM!!!!!! PLEASE STAY AWAY FROM THIS COMPANY.

Horrible! Items were such low quality, irregular fit.
Worse, no response from Customer service to return, no return slip, no way to identify my order.

Worse quality of the blouse. No return ticket - not response!
Unacceptable!

Thanks for your answer, but I already sent several emails and you did not respond! You received a message via PayPal and you did not respond either!

I ordered a few items as they looked so fabulous in the pictures.

The goods that I have received are shocking, the worst quality fabric I have seen and the cutting of each garment is hideous.

One item is a black dress which is good enough for dusting the house, the fabric is so poor and thin, the cutting is dreadful. It is not suitable to wear.

The long black hoodie garment is the biggest laugh, it's unrecognizable and just ridiculous, Perhaps if you are 7 foot tall and can carry it off then it may work.

Then the cute floral dress which looked fabulous on the website, is a different fabric and like a small tent. It's shapeless and full of static electricity.

I asked for instructions to send the first 2 items back and was asked to take photos and send to them. No return instructions supplied.

I have given up with the third item, it's too much effort. Will see if I can give it away or put in a clothes bank.

Lesson to me is never get sucked into FB ads.

Still waiting for my refund and now have instructed my bank to step in. One star is generous.

I tried to post a photo of what was ordered v what was delivered but not possible. Let's just say it's hugely different.

Burlap: You're right, I did receive an email from you--it was about your August flash dress sale. I did not receive an email with a return mailing label. Please send one so that I can return the dress. Hopefully I won't have to go through this same craziness to get a refund issued.

I paid today via Paypal and I might ask them to return my money straightaway. I didn't even get an order confirmation yet and I am afraid that they might keep my money and never send me the dress. Reading all the comments on this page, I might be better off without the dress anyway...
Also, the email address of the company doesn't even work, my mails keep coming back...
If anyone from the company reads this: do something, otherwise I'll get my money back!

I wish I had read the reviews before ordering! After waiting a month, the dress finally arrived.....it was not only the biggest small I've ever seen......but it wasn't even the same dress! Unfortunately, I would advise against ordering from this company.

I have alerted PayPal......since I learned of this company via Facebook Marketplace, I have written a negative response on their FB page.

*******looks like Burlap Apparel has five stock replies.....

****Update: After posting on FB and filing a grievance with PayPal, I was refunded my money. I agree that FaceBook needs to vet their marketplace businesses better than they do but I haven't figured out how to complain to them yet......any ideas?

Terrible quality & customer service

No one who likes quality clothing should ever order from Burlap. When I received my order, I immediately decided to return it. In the beginning the people from customer service seemed helpful enough - promised me a refund and gave me instructions on how to procceed. Only when I fullfiled the instructions - radio silence ever since. I emailed them 2 weeks ago and then again a week ago asking for an update, and received nothing other than that auto message saying they will get back to me. WELL they didn't.
I really wouldn't reccommed this store to anyone.

I oreder my dress on June 13th and still haven't received it! Moreover, I sent two e-mails, but no answer so far!

I ordered a shirt 7 weeks ago and still have not received it. Emailing customer service is useless as I keep getting the same "We are working in your best interest" crap every time!! Even after the last email I sent threatening legal action I got the same canned response.

I am contacting everyone I can. I want my money BACK.

UPDATE: Ok Burlap, so I sent you an email demanding a refund. Just as you requested. Lets see how many canned responses I get now......

I was disappointed with the quality of the dress I ordered from Singapore; the fabric, cutting and proportion were not like the pictures on the website. I asked for a refund and Burlap initially offered a replacement or voucher, but I insisted on a full refund and received that in a couple of days. They were prompt in responding and helpful.
It seems to me that the staff is really doing its best to meet the clients' needs; the problem is the company's source in China which is doing a terrible job. If you are making copies of something, make sure that they are at least well made if not better!