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Carbinox Reviews 3,580

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,973 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's quality and durability, often comparing it favorably to more expensive brands. Many people appreciate the seamless user experience, noting how easy the watches are to set up and use. The delivery service is frequently praised for its speed and efficiency, with products arriving well-protected and on time. Consumers also feel they receive excellent value for money. However, some customers experienced issues with shipping delays and inaccurate delivery timeframes. A few other people also reported difficulties with the advertised lifetime warranty for purchases made through third-party platforms. Additionally, some reviewers were not happy with certain features, such as the removal of blood pressure monitoring from newer models or inaccuracies with the heart rate monitor.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are impressed with the watch's durability,... See more

Quality

Consumers generally express satisfaction with the quality of the products. Many reviewers highlight the... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease of setup and intuitive... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers praise the products as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a slight hang up with shipping. When I contacted customer support, they immediately took care of it and sent me a replacement within a day. Watch showed up a couple days later and I’m very i... See more

Company replied

Rated 5 out of 5 stars

I’ve only just received my Carbinox. The shopping experience & delivery was seamless. Package was top grade with contents well protected. Will review again after a few weeks of use.

Company replied

Rated 5 out of 5 stars

Easy no nonsense setup, binding to the phone was quick and efficient. Quick delivery. Took mere minutes to have everything set the way i wanted it. Pleasantly surprised.

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

We are a company dedicated to building rugged smartwatches and outdoor gear that last a lifetime, all at a fraction of the cost compared to others. Our mission is to provide a durable solution for those who want to stay connected, even in the most extreme conditions. Having sold over 300,000+ smartwatches nationwide, we confidently position ourselves as the solution for the American hard worker who wants to stay connected, even under the most extreme conditions. All our smartwatches are constructed from durable materials such as metal, aluminum, and zinc alloy. They feature waterproof technology, meet U.S. military standards, and include Bluetooth calling and health tracking among their capabilities. Carbinox has been featured in Yahoo Finance, Digital Journal, TechBullion, and more. From humble beginnings with an eye on the future, Carbinox is set to revolutionize the smartwatch industry.

Smartwatches built to work as hard as you.

Which is why we offer Lifetime Warranty in all our products.

100% Coverage for peace of mind and always putting our promises where our mouth is.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing!

Amazing company with amazing watches! Say less!

May 8, 2026
Unprompted review
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Reply from Carbinox

We appreciate you taking the time to leave such a fantastic review.

Rated 4 out of 5 stars

The carbonox blaze s is a really good…

The carbonox blaze s is a really good smart watch. I love the quality of it, the quality of the packaging that it came in. The only thing stopping it from getting a 5 star rating from me is 2 things 1, there is no tap to pay feature on it Which is a big thing, but it would make it a little bit better of a smart watch in my opinion. And the second thing is a map or a topographical map. Otherwise, this is a really great watch and I would recommend it for anyone that works a blue-collar or a hard job.

May 4, 2026
Unprompted review
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Reply from Carbinox

We’re glad to hear you’re loving the quality, packaging, and durability of your Blaze S. We also truly appreciate your suggestions on tap-to-pay and mapping features, as insights like this help us continue improving for hardworking customers like you.

Rated 5 out of 5 stars

Outstanding!!

You never really know what you're going to get when you order stuff off a website.
However, Carbinox can be trusted to deliver quality products, on a timely basis, just like they said they would. I am thoroughly impressed and highly recommend Carbinox products!

May 7, 2026
Unprompted review
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Reply from Carbinox

We’re honored by your trust and so glad we delivered on both quality and service. Your support and recommendation truly mean a lot to us!

Rated 1 out of 5 stars

3 weeks after purchase, still not shipped

I purchased a watch on their website on 4/16/26. On 4/17/26 I received and email stating it had shipped and they provided a tracking number for the USPS. A few days later I tracked it and found the USPS hadn't accepted the package. I thought that was odd but gave it a few days more. Checked again, same thing. I then emailed the company because there isn't a customer service telephone number you can call. I received a canned email stating the watch I ordered was on back order and it stated so when I purchased it.
How do I receive a tracking number if the unit isn't made yet and on back order?
I then replied with screen shots of everything they provided showing this.
I received another reply that I will be notified when there is an update. I then checked on Friday, 5/1/26. Same status!
I sent them another email stating that if I don't get this shipped and see progress by early this week I would dispute the charges with my credit card. I received absolutely no reply.
Today, 5/7/26 I checked again. Still in the same status. I sent another email. I did get a reply today after I disputed the credit card charges.
They are stating they are filling the shipments in order of the purchases. They are still pushing this thing all over social media but they can't send out my unit that was purchased 3 weeks ago?
For giggles, I went on to Amazon and I can purchase the same model in the black color, just a si did on their site and it would be delivered to my home in 2 days.
Buyer beware!!!!!!!!!!

May 7, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

We understand how frustrating this experience has been, especially with conflicting shipping information, delayed updates, and the lack of clear communication throughout the process. Receiving a tracking number, then later being told the item was backordered, would understandably cause confusion and disappointment. We truly appreciate you taking the time to share these details, as this is not the experience we aim to provide. Your feedback is important, and we sincerely regret the frustration this situation has caused.

Rated 5 out of 5 stars

This watch is amazing it’s way bigger…

This watch is amazing it’s way bigger than I expected but fits perfect and is very sturdy and comfortable definitely my favorite watch I’ve ever owned well worth the money

May 7, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

We’re thrilled to hear it exceeded expectations and quickly became your favorite watch. We truly appreciate your support!

Rated 5 out of 5 stars

Loving all the features and durability…

Loving all the features and durability this watch has to offer!
Lots of band options too!!
Well worth the price!

May 6, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

We’re so glad you’re loving the features, durability, and band options. We truly appreciate your support and are thrilled it’s been worth it!

Rated 4 out of 5 stars

So far

So far, I love it. It’s super clean and easy to use

May 6, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

Thank you for the great review!

Rated 5 out of 5 stars

It held up great the first day of using…

It held up great the first day of using it. Made phone calls, played music. Most of all it held up I was cutting concrete, tearing out existing structures, and lots of hammering and demo work.

May 6, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

We're so grateful for your support and glad we could deliver a positive experience.

Rated 1 out of 5 stars

Do not buy from this company

Edit. I was contacted by Carbinox asking for me to contact customer service which I did . Their representative Felipe confirmed that if you buy a carbinox watch from their Amazon store that the unlimited warranty does not apply and you're SOL. I researched this watch and made the decision to buy it because of the lifetime warranty and actually paid a little bit more through Amazon so I could get it next day just to find out that the company will screw you out of the lifetime warranty that they advertise on every platform. Nowhere do they mention that the warranty is void if it isn't purchased through their website. Give zero Stars if I could.

Do not buy from this company. I purchased a watch through their official Amazon page, only to be told afterward that the “lifetime warranty” they advertise doesn’t apply because the purchase was made on Amazon. So apparently buying directly from their own authorized Amazon storefront somehow voids the warranty. That’s misleading at best and dishonest at worst.

A lifetime warranty that disappears the moment you actually need it is worthless. If a company is going to hide behind technicalities instead of standing behind their product, that tells you everything you need to know about their customer service and integrity. Save your money and buy from a brand that actually honors what they advertise.

April 30, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

We’re really sorry this experience left you feeling misled. We understand how frustrating warranty confusion can be, and this is never the impression we want to leave. Please reach out to our support team directly so we can review your case and provide clear guidance based on your order details.

Rated 5 out of 5 stars

Easy of use

Easy of use. Nice product

May 5, 2026
Unprompted review
Carbinox logo

Reply from Carbinox

Thank you for your great review!

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