Goldenwarm Reviews 

191
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Buyers frequently praise the beautiful product design, noting that the solid hardware greatly improves the overall appearance of their kitchen cabinets. Many individuals also appreciate the responsive customer support team, who readily assist whenever questions or minor issues arise during projects. Some reviewers were not happy with long delivery times, noting that standard shipments frequently take several weeks to arrive safely. Consumers additionally mentioned unexpected overseas shipping origins, basic packaging materials, and noticeable difficulties with tracking packages effectively online. Others expressed frustration regarding communication gaps and color discrepancies between website photographs and actual received items.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reviewers praising the beautiful design, solid... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised the quick shipping, style variety,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the solid feel, beautiful... See more

Delivery service

Users describe widespread dissatisfaction with the delivery service, noting that delivery took weeks and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more

Company replied

Rated 4 out of 5 stars

The customer service is very responsive. We had an issue with the order and were able to discuss and resolve in short order. And we talked with a real person on day one - not a chat bot. It was reassu... See more

Company replied

Rated 4 out of 5 stars

Order 34545. We were able to find walnut knobs for our bathroom vanity. The knobs look great.

Company replied

Rated 4 out of 5 stars

I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last. Shipping did take a bit long... See more

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(191)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Company does NOT stand by return policy

This company sent substandard cabinet pulls that look cheap cheap cheap. I contacted Claire to return them, they offered me 20% back and I had spent over $157. Then they told me after I didn't accept the 20% that they would refund it, but not the shipping from China. They said it's not their seller's fault. Well it is their seller's fault because I don't want the substandard pulls. They should stand by their product, but they do not. The whole return policy and the promise of satisfaction is complete malarkey. Don't believe them, don't buy from them, it's a disaster and terrible experience.

August 21, 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Hello!

I'm Claire from Goldenwarm Customer Support.
We're sorry to hear this.
We've communicated with you via email. We accept returns for full refunds, but we provided our US address and have not received a response from you, nor a tracking number. We asked the warehouse but have not received your package. If you have already returned the product, please reply to us in the email and we will sincerely resolve this issue for you.
We are always at your service.
Thank you again for your time.

Rated 2 out of 5 stars

Delayed delivery and poor customer service

Ordered small number of cabinet handles 8 days ago and have received no items, no update and no confirmation the items have even been dispatched. In this day and age there is absolutely no excuse for poor customer service or such long dispatch and delivery times. Absolutely poor service. Could order handles for next day delivery elsewhere, which is what I would advise everyone to do.

Order ID: GWUK2993

August 12, 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear customer, this is Claire. We checked our mailbox and did not receive any email from you. Our package has been shipped on 8/6. We have sent you the tracking number of our package by email. The package is still within a reasonable transportation time, but in order for you to receive our package earlier, we will arrange delivery for you as soon as possible after the package clears customs.
Anything we can do for you, please contact us freely.
Thanks for your time and best regards.

Rated 5 out of 5 stars

Installation was a breezy

I recently installed the Digital Display Basin Faucet, and I couldn't be happier! The digital display is incredibly convenient, allowing me to get the perfect temperature every time. The sleek design adds a modern touch to my bathroom, and the installation was a breeze. It's a fantastic blend of style and functionality. Highly recommend!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing quality I am…

Absolutely amazing quality I am obsessed 🤩 look so gorgeous and elegant the both tone of silver and black give the most detail in the design the metal material so perfectly the capture in both tone give the perfect 🤩 touch to my kitchen I am obsessed 🤩

August 5, 2024
Unprompted review
Rated 4 out of 5 stars

Customer Service save

I placed an order for 23 handles and I received only received 5 at first. I contacted them via their contact page and received a response after 3 days. I have scored as an 4 as I feel there is room for improvement in communications, my initial frustration could’ve easily been resolved by communications stating my order would be shipped in different shipments. But Goldenwarm did turn the experience around in the end and they not only delivered the rest of my order in time for my kitchen fit but they offered me a 10% refund as an apology which was greatly appreciated. The quality of the product is 5* so I am very pleased to have received the order in full in the end.

July 29, 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Hello!

This is Claire from Goldenwarm Customer Support Team,
We are so sorry for hear that. 

We have communicated with you by email. Since our orders were purchased from different warehouses, the packages will be split and shipped.Your second package is still in transit,We checked and found that your package has been sent to your local post office.The package is expected to be delivered within 48 hours.

We are always at your service.
Thank you again for your time.

Rated 5 out of 5 stars

Beautiful quality

These are made of good quality material. I like that they come with two different size screws. They are easy to install and look great. These handles are sturdy and beautiful. They have upgraded my cabinets to a new level.

July 10, 2024
Unprompted review

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