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Rated 5 out of 5 stars

I had what I feared was going to be a major problem with an order. It was delivered promptly , that wasn’t the problem. I sent an email to customer service and within two hours the owner contacted me... See more

Rated 4 out of 5 stars

I love ShopGracieUSA! I found them on Instagram a few years ago and have been following ever since! I've made a course le purchases from them in the past and was surprised at how fast the shipping was... See more

Rated 3 out of 5 stars

I have always been in love with Shopgracie's Instagram feed and I had my eye on so many things and just when I finally decided to order few things while sales were there, it took them approximately tw... See more

Company replied

Rated 5 out of 5 stars

I have purchased multiple clothing items (flannels, denim jacket, shorts), and boots from this cute shop. However, the cammi twist open back knit sweaters in mauve & beige are my ultimate favorites♥️.... See more

Company details

  1. Fashion Accessories Store

Written by the company

We care about you and want to make sure you are happy with our products and satisfied with our service! If for any reason you are dissatisfied with your order or our service, please email us at support@shopgracieusa.com or live chat with us on our website! We respond very quickly and want to help! Thank you for your support, we are so thankful that you choose to shop with us! Warmest regards, The Shop Gracie Team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doesn't disappoint

Doesn't disappoint. It's a great store with great items! I wish I could have evething in their store. They're just amazing to put it simply

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

AMAZING AMAZING AMAZING

My experiences have been nothing but incredible. This store gives wonderful service and amazing clothes. Once you find out which style/ size will work for you, you have hit the jackpot. Will keep coming back! I recommend to anyone who is interested!♥️

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

I have bought clothing from …

I have bought clothing from shopgracieusa many times before and I have never been disappointed! Shipping is super fast. Their style is amazing and the quality of clothes is great for the price! If you love cute cozy sweaters with funny sayings or puns or cute dainty and delicate pieces, then I would highly recommend shopgracieusa!!

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

Such an amazing company!

Honestly i’ve been following shopgracie for a while now. I used to ship their items to the states since i lived in canada but now since i live in the US i constantly get their items. They never fail me and their quality is on point!! Their instagram/website looks awesome and its so easy to nagivate through things. I would definitely recommend them to anyone. Plus theyre based in Hawaii so who wouldn’t love hawaii wear!

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

I have ordered a ton of items from this

I have ordered a ton of items from this website and almost everything has fit me perfectly. I am normally hesitant to order online and picky about how things fit so this is great! The quality is usually very good and I rarely have any problems with items. The customer service is very friendly, responsive, and helpful too.

December 4, 2017
Unprompted review
Rated 5 out of 5 stars

Good quality, good people!

This company is so personable! They reached out to me after my purchase of really cute clothes to make sure I loved everything! The fit of the clothes is true to size, and the material is good quality. For a small clothing business, their pricing is suuuuper affordable, especially for staple pieces for your wardrobe. I recommend shopping here to anyone!

December 4, 2017
Unprompted review
Rated 5 out of 5 stars

Best online boutique

I absolutely love these guys. They are the best online boutique to shop with. Their communication is great and they are always super kind and helpful. I’ve never once had a bad experience with them. On top of that, their clothes are absolutely adorable and they fit really well!
For those of you looking at the FEW negative reviews, don’t let those stray you away from this company. Those people are probably super nit picky and emojis complaining. This company is seriously the best one to buy from. I will recommend these guys to anyone. Every single time!

December 4, 2017
Unprompted review
Rated 5 out of 5 stars

I would highly recommend to shop at shopgracieusa

I would highly recommend to shop at shopgracieusa! I bought a cute outfit for an event I was attending and received so many compliments. Not only are their clothes impeccable, but their service is phenomenal! Their team is genuinely kind and are willing to go above and beyond to give their customers the best experience. I will continue to order more pieces that they have to offer and I love that they are always updating their collection so I always follow their updates on social media because I’m anxiously waiting to see all the new cute things they have to offer! Amazing company, Best quality!

December 4, 2017
Unprompted review
Rated 5 out of 5 stars

I absolutely love Shopgracie!

I absolutely love Shopgracie!! They are hands down my favorite and #1 go to online store to shop at. I have never been disappointed with anything I have purchased and not to mention they have the best costumer service with such a fast response rate. My wardrobe consists of some of their cutest rompers, bodysuits, crop tops, dresses and hats. I definitely feel up to date with my fashion and I have them to thank for that. Anytime I get a compliment of one their outfits I’m wearing I never hesitate to let them know about Shopgracie! If you haven’t already done so I’d highly recommend to check out their website and follow them on Instagram and Snapchat as their always posting pictures of their new arrivals. 😍

December 4, 2017
Unprompted review
Rated 5 out of 5 stars

Why shopgracieusa is #1

Honestly, I don’t even buy clothes from any other store since discovering shopgracieusa. They have one of a kind items while also having such a great price point that makes having super cute clothes affordable to anyone. The clothes themselves are super high quality and the fit is just always perfect. I’ve never had more confidence than when I started to fill my wardrobe with their clothes! If that doesn’t persuade you to check their website out than the fact that they have top notch customer service should. It’s really important for me as a consumer, to support businesses who are about their customers and shopgracieusa is exactly that. Any time I’ve ever reached out for assistance with an order they’ve never been anything but more than helpful. This super cute online store based in Hawaii has replaced every other clothing outfitter for me based on their quality of clothing and the quality of the people running it and every detail in between!

December 4, 2017
Unprompted review
Rated 1 out of 5 stars

I wasn’t going to review this company …

I wasn’t going to review this company but I really feel that they were trying to fraud me in every way possible. I also didn’t want to review because I’ve noticed that every bad review has a comment from them and I don’t want to here anything else from the company, they also seem to have fake good reviews. So buyer BEWARE. I ordered a shirt for Halloween 2 weeks before thinking that it would come in time. When I didn’t get a tracking number with in the allotted 3 days that they gave I emailed them, which I will say I was being a little anxious- at that point the person told me I would get my package after Halloween. Which okay, I was disappointed, but I dealt with it. When my package finally arrived I had ordered a small and I received a men’s large- & they had cut the tag off as if I wouldn’t notice. I am a petite woman - the shirt was swimming on me.

I sent them an email with pictures of myself in the shirt and the cut tag and how disappointed I was, mind you this is my first experience with this company. They said they would give me store credit for their mistake but argued with me about the fact that the tag was cut when I sent them a picture of it and there is a tag clear as day in the shirt on the website. So basicallly they cut the tag so I “wouldn’t” know they sent me a large instead of a small. Anyways, I had to threaten a paypal dispute to get them to offer a refund, but they made me send the item back first. I send the item back, they tell me I will receive a refund when they receive tracking information. It has been a week at this point, no refund. I email them, they say “oh you should have received that let me check.” I threaten another PayPal disput and the refund happens with in seconds of my email.

This company is complete fraud. I shouldn’t have to threaten a PayPal disput when I did everything you asked. Poor customer service, poor business. POOR.

December 3, 2017
Unprompted review
Shopgracieusa logo

Reply from Shopgracieusa

Hi Elizabeth,

We are so sorry to hear this, we did not fraud you in any way and explained the shirt sizing to you. Your package was delivered to you within 3-10 business days, which is the promised delivery in our shipping policy. The refund was sent to you within the 3-5 business days that it takes for us to process returns. The refund was sent to you before this review was written, and PayPal has confirmed the refund.

All our reviews are honest from our real customers. Yours and everyone's happiness is our number one priority. We do our best to make our customers happy, and have made several exceptions with you on your order. I'm saddened that these exceptions and our efforts were not enough to satisfy you. We have done the best we could to help you with your order. If there are any questions, please email us anytime and we will continue to do our best to assist you.

-Leilani K.

Rated 5 out of 5 stars

Amazing Everything

My honest opinion?... Shopgracie is amazing! They have the best customer service, cutest clothes, and amazing prices. What’s not to love? Their customer service is amazing and always respond and fix any problem. I love that they have an Instagram and snapchat as well because they always post when they’re releasing new items and restocking! You should also follow them because they always have awesome giveaways to give everyone a chance to try out this great products.

December 3, 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely love shopping on the …

Absolutely love shopping on the shopgracieusa website! They have the cutest clothes and not to mention I always receive my items in a timely manner and everything they have is great quality!

December 3, 2017
Unprompted review
Rated 5 out of 5 stars

My experience!

I have been purchasing from Shop Gracie for about a year and a half and I have nothing but fantastic things to say about them. All of my clothes are still in perfect condition. Every single time I have a question about sizing they go above and beyond to ensure I feel confident that I am purchasing the correct size. They measure the item for me and even send me photos of models wearing it. I have never waited more than 5 minutes for a response from them and I can truly say that I feel like they are family to me, that takes a lot for me to say. What more can you ask for?! Amazing customer service (everyone is always so down to earth and kind), the cutest clothes and also fast shipping?! You cannot find that anywhere else. You really can’t and I have yet to find a shop as great as them. Thank you guys for always answering all my questions promptly and helping me decide on the right size.

December 2, 2017
Unprompted review
Rated 5 out of 5 stars

I absolutely love Shop Gracie

I absolutely love Shop Gracie! They always have the cutest clothes that are good quality and well made. My order is always delivered fast probably within a week if not days after I order. I also really like the online support feature. If I have questions about a specific piece of clothing such as the sizing, they are super nice and willing to help out! I really love this store and I will definitely continue shopping here!

December 1, 2017
Unprompted review

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