I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Very easy application process and interlink with the order. I pre ordered the new Galaxy S26 Ultra phone and the application process was really smooth and prompt. I also love the 0% APR that Humm offe... See more
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Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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I am using the hmm for a while easy to…
I am using the hmm for a while easy to get a loan. No hideen charges are only few good reasons
March 21, 2026
Unprompted review
Reply from humm Classic
Hi there,
Many thanks for your kind words!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Absolutely awful… slow and painful.
It always takes several days for a direct debit payment to show up on the account, which is annoying enough as it is. I made full payment recently to pay out the loan via direct deposit. TWO WEEKS LATER they still haven’t processed the payment. I call up and they say direct deposits take 10 business days to clear, and because they still haven’t processed this very straightforward payment, they’ve taken another fortnightly payment! I will seriously never use Humm again, it is hands down the worst loan company I have ever used.
EDIT: More than 10 business days and still not cleared. TEN BUSINESS DAYS for a direct deposit - unacceptable and completely out of touch with all other finance providers.
March 24, 2026
Unprompted review
Reply from humm Classic
We’re really sorry to hear about your experience Louise, and we completely understand how frustrating this situation has been.
Direct debit and payout processing should be clear and timely, and it’s disappointing to hear we fell short of your expectations.
Our direct deposit payouts can take up to 10 business days to clear depending on the bank and the payment method used.
We’d really like to look into this for you. If you’re happy to reach out via email on customer@hummloan.com. We will help you moving forward.
Kind regards
humm
Very straightforward and easy…
Very straightforward and easy application process with decision shortly after. Using the finance for online shop purchase was so easy and hassle free.
March 21, 2026
Unprompted review
Reply from humm Classic
Hi there,
Many thanks for your kind feedback!
We are happy to know you have found the service received to be satisfactory.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Farid,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Lawrence,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Stanislaw,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Quick and easy process
Quick and easy process. Approved within one hour of final documents been submitted
March 19, 2026
Unprompted review
Reply from humm Classic
Hi Jamie,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The loan processing was fast and amazing
The loan processing was fast and amazing
March 19, 2026
Unprompted review
Reply from humm Classic
Hi Curtis,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Paim,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Sandor,
Many thanks for your kind compliments!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
All around, not a good experience.
All around, not a good experience.
I had no issues getting my application approved, however when I attempted to make the purchase that the loan was for, I could not get past the payment option, with no error message or anything to explain.
I contacted customer support and they were kind, but fairly unhelpful. After 3 phone calls with them saying they would escalate the issue I finally got a return email stating that all of the account and card options that I had been entering weren't valid, but only for the first transaction, after that they are fine. I had to find a family member with the only card type accepted for the initial transaction.
If you make a lump sum payment to help pay off the loan earlier, it doesn't decrease the loan term (so they still get all of their monthly fees) it will just pay off the next few payments. This then temporarily stops the direct debit, to continue paying off the loan. This defeats the purpose of selecting the flexible pay off loan option when setting up the payment.
Once this loan is paid off, I will never be using Humm again.
February 1, 2026
Unprompted review
Reply from humm Classic
Thank you for taking the time to share this detailed feedback AB. We’re really sorry to hear that your experience hasn’t been smooth, especially when it came to completing your first transaction. That’s not the experience we want for our customers.
At humm pride ourselves in high customer service standards and unfortunately it sounds like your experience was below our usual standards which we would like to apologise to you. We take on board all feedback, both the good and bad, and use it to constantly enhance product for a better customer experience.
With humm you can pay off your humm contract early at any time without worrying about any additional charges or fees.
We’d really appreciate the chance to look into the issues on your account and make things right. If you’re open to it, please email us on customer@hummloan.com so we can review the situation directly and assist further.
Kind Regards,
The humm Support Team
It was easy to set up and was took step…
It was easy to set up and was took step by step all the way
March 13, 2026
Unprompted review
Reply from humm Classic
Hi Tomas
We appreciate you taking the time to leave us a review.
Great to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Process was smooth and reliable even on…
Process was smooth and reliable even on weekend my documents were reviewed and i got my approval.
March 12, 2026
Unprompted review
Reply from humm Classic
Hi
Thanks for posting your review and good to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Superb experience
March 13, 2026
Unprompted review
Reply from humm Classic
Hi Asim
We appreciate you taking the time to leave your review.
Great to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Very helpful and very informative and…
Very helpful and very informative and quick response thank you
March 13, 2026
Unprompted review
Reply from humm Classic
Hi John
Thanks for posting your review and good to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Very responsive and fast…
Conor J was very responsive and fast with helping me with my query .
March 16, 2026
Unprompted review
Reply from humm Classic
Hi Joshua
Thanks for taking the time to leave us a review.
Great to hear Conor was able to assist you with your query.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The staff was pleasant and friendly..
March 10, 2026
Unprompted review
Reply from humm Classic
Hi Geralyn
We appreciate you taking the time to leave us a review.
Great to hear you found our Customer Service Team helpful.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Very good experience
Very good experience, the process was easy and fast.
February 26, 2026
Unprompted review
Reply from humm Classic
Hi Gabriel
Thanks for posting your review and great to hear you found the process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The approval process was very quick
The approval process was very quick; I was really pleased with how fast and straightforward it was. I have just one suggestion for improvement: when you reach the final stage of choosing the instalments, it isn’t clear what the first instalment will be or the initial amount that will be charged. But overall, it was a great experience.
March 12, 2026
Unprompted review
Reply from humm Classic
Hi Juliana
We appreciate you taking the time to post your review.
We are glad you found the application process easy to navigate.
We have noted your feedback on the purchase process which we will take a look at.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Ілля
We appreciate you taking the time to leave us a review.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
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