meraki boutique hw Reviews 

No delivery and huge lack of communication. Months of waiting with no response. I can’t even get a refund.

0 stars. Robbed of £96 for 6 handles (website under name MERAKI) . No return ever issued, no email about delivery or promise of refund ever replied to. Avoid website at all costs! Shame on the people who do this.

I had ordered x2 side lights previously which were great, took 6 weeks to arrive, which wasn't great... I then ordered a ceiling chandelier from their website in early Nov. I was notified in late Nov it was in-production, even though it was 'refurbished' model (i'd hoped it would be quicker, as it was already produced).

I asked for express production & delivery and never heard from them again. No answer to multiple emails or chats, no telephone number listed and no means of escalating things. They have not filed their accounts or confirmation statement with Companies House...they're going out of business, and the fact they're still accepting orders knowing they can't fulfil them is both morally wrong and something Youseff Ali as a Director should put a stop to. DO NOT BUY FROM THEM!

Terrible experience: order placed and paid for in October 2025, and it is still shown as being in production. They do not provide a confirmed delivery date, do not issue an invoice, and do not offer refunds. Impossible to reach them by phone. NOT RECOMMENDED.

Would give zero stars if I could. Avoid at all costs. Ordered two things in November. Haven’t heard since. They don’t reply to any emails, no phone number available and order never appeared. Total scam

My poor experience mirrors that of the other genuine reviews about this company on Trustpilot.
Ordered cabinet knobs in November and have been chasing delivery ever since. Apparently, they have 'supply chain issues' but their website is still saying 2-4 weeks delivery and here I am 12 weeks from order and no delivery and no prospect of ever receiving one.
The 5 star reviews for this company all look bogus - all from people allegedly in GB but with terrible grammar (clearly made up) or flowery over the top language (clearly made up as a marketing ploy) that suspiciously have only ever each posted one review. Trustpilot should look at these fake reviews and remove them as appropriate. Have requested a refund, been ignored and finally had to raise a dispute and chargeback via the credit card company.
Avoid!

Handles break all the time, when you order they take months to arrive if they arrive. Customer Service is so poor, do not buy from this company.

I feel so stupid for reading the reviews too late, but thankfully I only ordered one handle as a test before planning to order 30.

This company appears to be a complete scam. They promise to refund your money, but they never actually do and then stop responding. They even asked me to place the order again due to a “payment issue” on their side, which is honestly unbelievable.

Very disappointing experience. I would strongly advise others to be cautious before ordering.

I wish I could give negative stars, do not use this company.

Total scam! Ordered products and never delivered, no refund to be seen at all.

Avoid at all costs.

Similar story to everyone else - Placed an order two months ago and no signs of receiving anything. Have sent repeated emails and chats to their customer service. Nothing but automated responses and no resolution whatsoever. Terrible experience.

I ordered some door handles in the beginning of November, it never arrived and customer support doesnt reply or answer any of my requests.

Ordered 3 months go, paid, product never arrived, have emailed 3 times and inboxed on Instagram. Clearly a scam. Paid over $1000 in door handles.

We ordered a chandelier from Meraki (order #27268) for €323.95, charged on March 29, 2025.
On November 7, 2025, we were told that a refund would be issued — yet months later, nothing has been received.

This situation is unacceptable. No refund, no clear communication, and a complete lack of professionalism.
Scandalous customer service.

This was the 3rd time using Meraki and sadly this time I have been ripped off by them!!
Although previously very slow at getting the goods to me, they did eventually arrive so I was happy to buy from them again and purchased nearly €1400 worth of handles and lights back in September 2025... and still no goods and no refund!!
They sent me bogus tracking links and have been promising a refund for weeks and weeks but nothing ever comes of it!
Real shame as the handles I bought previously were great, but they are clearly in major trouble and are scamming everyone and they have even resorted to opening a secondary company called 'Handle shop Couture'......so stay well away from that company also as it's the same as Meraki!!
MERAKI....GIVE ME MY MONEY BACK!!

Fraud. Don’t use this website .

I placed an order with Meraki for a light fixture in November and was later told the product had been produced in early December. Several months later, the order has still not shipped and I have not received the product.

I have contacted Meraki repeatedly via email and chat to request a clear update. Despite numerous follow ups, I only receive automated responses referencing generic support hours and response time targets. No one has provided an actual status update, shipping confirmation, or realistic delivery timeline.

What is particularly concerning is that Meraki’s website currently advertises delivery in February for new orders of the same product, while my November order remains unfulfilled with no explanation. This suggests either severe operational issues or a lack of transparency around order fulfilment.

At this stage, the complete absence of meaningful communication, combined with months of delay, is unacceptable. I am now genuinely questioning whether this business is being run properly and whether customers can rely on receiving what they pay for -
or ultimately if this might be a scam. Frankly, it is starting to feel like a situation where taking payment is prioritised over delivering products.

I am still waiting for one of the following: a confirmed shipping date, a clear explanation for the delay.

Items not received after 2 months. No reply to emails, no updates, no reply to Instagram messages. Had to get a refund via the bank. Do not use.

Pretty sure this business is a scam- I had the same experience as everyone else below- ordered door numbers in November, contacted them re. whereabouts in December and they said there was a delay. Then I just stopped hearing back from them. It's now February. Have disputed the transaction with my bank so hopefully will get a refund- glad I didn't order anything big!

Ordered some items on 12th December - no updates, no response to communication, items never delivered.

Clearly a scam as others have said.

Sad to say that I am not the only one who they have scammed! I am so angry. This is a waste of money and energy. Should be away of taking them down! And they do not respond in any platform. KEEP AWAY!
Horror!