meraki boutique hw Reviews 

545
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently experiencing long delays or never receiving their products at all. Attempts to get refunds were often unsuccessful, with some being advised to claim through their bank due to processing problems. Reviewers also consistently highlighted a lack of effective communication, noting that their inquiries often went unanswered or received generic, automated responses. However, some customers also noted positive experiences, receiving their orders and being satisfied with the product's appearance or condition upon arrival.

What people talk about most

Order

Clients share negative opinions on order fulfillment, with many reporting that their orders, some placed... See more

Product

People report negative experiences with product, with many customers expressing disappointment over not... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that promised... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting that items ordered never... See more

Response time

Customers consistently note negative experiences with response times, with many reporting no replies to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Orders take a LONG time to arrive. I placed an order on the 29th of May and I’m yet to receive it. I’ve sent several emails including an instagram dm but no response. Seeing the overwhelming 1... See more

Rated 1 out of 5 stars

SCAM SCAM SCAM. Shocking company. I ordered 2 door numbers which never arrived and have been waiting for more than 70 days for my refund. Avoid this company at all costs. Great looking website, t... See more

Rated 1 out of 5 stars

I ordered two door numbers over three months ago - they finally arrived today, shipped from China. The quality is appalling: one is glossy, the other matte, and they look cheap and poorly made. I... See more

Rated 1 out of 5 stars

This is a scam - the website shopmeraki . co (can't actually enter the real website link due to TrustPilot T&Cs) looks legitimate. However when you order, you will be given a delivery estimate. This... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(545)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lack of customer service to return

Need to return some handles as got the product from elsewhere in a more suitable timeframe. Impossible to get hold of any customer service, and currently have had my return cancelled mysteriously.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience - Ordered over 6 weeks ago

Ordered over 6 weeks ago. Package has never been delivered and remains ‘in production’ with no estimated delivery date. Have now had to buy alternatives and found exact equivalents (based on reverse image search of products on Amazon). Do not use this company (the positive reviews are almost definitely fake!!)

October 8, 2025
Unprompted review
Rated 4 out of 5 stars

Order received

I ordered from this company years ago with no problem so didn’t hesitate in ordering again. It was only after placing my 2nd order that I saw all the negative reviews so was very worried I had wasted my money.
I have sent several emails for updates and had a quick response each time. Thank you Luven for keeping me updated. I ordered on the 9th September and I’ve received my handles today so I’m relieved.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

I wished I'd come on here before…

I wished I'd come on here before placing an order. Terrible company ran by a man in the UK who just outsources everthing to China. Email responses are AI or outsourced and they dont give any actual updates on delivery dates. I did order a sample which came fairly quickly which misslead me into ordering my full bar order of handles. 6 weeks later and still nothing. looked on companies house, they have hardly any money in their accounts and I would say their website and who they say they work with is slightly fabricated. Use another company.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

I ordered two door numbers over three months ago - they finally arrived today, shipped from China. The quality is appalling: one is glossy, the other matte, and they look cheap and poorly made.

I was drawn in by the slick website and impressive-looking reviews (average 4.8), but only today discovered the real Trustpilot page, where almost every reviewer reports similar or worse experiences.

I’ve requested a refund and will escalate to Trading Standards, Action Fraud, and my card provider (chargeback) if this isn’t resolved promptly.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, waited 10 weeks for a “made to order” product. After many vague email responses from customer service I checked here to see the same story over and over.

They clearly have fake reviews put up here every now and then that then get taken down. I don’t know of anyone that has actually received their order. Don’t believe the great photography and slick website.

Waiting for a refund of hundreds but not expecting it to ever come. We have submitted a case with UK action fraud.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

This company have delayed and delayed our order. Promising it will come soon and it is a COMPLETE SCAM. They are now adding fake reviews that make no sense. DO NOT BUY from them

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Scam! Avoid at all costs!

We spent £600 on handles for our new kitchen and never received them despite four months of chasing. Every time we contacted them, we got generic excuses like “we are working around the clock to fulfil your order.” As soon as we asked for a refund, we suddenly got an email claiming “your order is now in production and will be delivered in 5 days.” Unsurprisingly, nothing arrived.

Thankfully, we had paid with Amex and were able to report the site as a scam and get our money back. To make things worse, the company even tried to tell us “your bank is holding up the refund, please cancel the request so we can process it” — yet another red flag.

Do yourself a favour and steer well clear of this company.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Full scam company

Full scam company, after 3 months of waiting, lying each week, they offered me a 10% discount. After that, I asked for a complete refund, after 10 months no refund was processed and the lies continued by reassuring each week the reimbursement was on going. After 11 months they refused to reimbursement.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Bad experience. Avoid.

Avoid at all costs – misleading and unreliable

Why does this Trustpilot account (shopmeraki.co) reference jewellery when they don’t even sell jewellery? Is this a deliberate attempt to mislead customers by Youssef Ali (listed as the owner on Companies House) – someone with no digital footprint?

I also tried leaving a review on their other account (shopmeraki.com) and noticed the same owner has dissolved a company under a similar name. Not exactly confidence-inspiring.

My experience dates back to July, and ever since I’ve just been passed from pillar to post. The same copy-and-paste excuses keep coming:

“We are currently experiencing a higher volume of inquiries than usual…”

“Your package may be currently held up in a backlog at the courier’s warehouse…”

“We have escalated your case for investigation and will send a replacement immediately…”

Meanwhile, the tracking link (via PostNL) still says: “The item is available at the pickup point.” Am I really expected to travel to the Netherlands to collect it?

Months later, I’m still left with nothing but empty promises.

An absolute nightmare – steer clear.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Awful scam company

Awful scam company. No idea how they get away with it. Goods never turn up and they ignore all requests for a refund.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Simply unacceptable! The ordered product, paid €270, never arrived. We repeatedly and unsuccessfully requested cancellation and a refund, but customer service has always provided vague and inaccurate answers. Thirty days ago it seemed that the refund — for an order placed more than four months earlier — was finally being processed, but today yet another mockery: they offered me store credit to buy their products again. Stay away from these scammers.

August 20, 2025
Unprompted review

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