meraki boutique hw Reviews 

Hi - just coming on to say that my experience was the same and as bad as all the others described here. However, after 8 months I got a refund through my credit card company and I would encourage anyone to take this route. In the last email from Meraki they said I should request a charge back from my cc company because they weren't able to do the refund (gave some lame excuse). It makes no sense for a company to ask you to do this as this is normally initiated by the customer. I thought it was another delay tactic because I was outside the normal time period allowed to request a charge back. Anyways, I provided my bank with all the evidence and they got the money back for me! Hope this helps somebody out. Good luck!

Surely with so many similar experience we should be able to go to the financial ombudsman with this company - how are they still operating and scamming even more people!! How can they just be continuing to take peoples money???

IGONORE THIS FAKE COMPANY! Your items wont arrive and you will lose your money. Ordered two house nos. 10 weeks ago and still no signs of arrival...accepted that they wont trun up now...

Do not use this company. Absolute con merchants. If you, like me, placed an order in good faith before checking reviews (I won't be making that mistake again), and you (like me and all the other reviewers here) do not receive your order and are then fobbed off or ignored by the company, contact your bank or credit card company to request a chargeback or Section 75 claim. Then contact Citizens Advice Consumer Service and submit a complaint, which they will pass to Trading Standards. Shocking that this company has been able to con so many people for so long, must shut it down.

I'm fairly certain this website is a scam, and how it is still operating I don't know. We never received any of our order. Fortunately we ordered with a credit card and our CC company is investigating. Avoid.

DO NOT ORDER!!!!!!!
Placed an order with this company and haven’t received any updates. I’ve emailed several times and sent DMs with no response. I even tried commenting on their Instagram, but they’ve limited comments — which says a lot. I’ve spent over £400 and will now be contacting my bank to try to recover my money. Avoid ordering from them; it’s absolutely not worth it. The service is awful and it’s unclear who is even running the business.

I wish I had read the reviews before purchasing. I now join the long list of other victims of this company. I was told I could expect the dispatch of my items by 26/11 after waiting 5/6 weeks, when I checked on the update it's been silence. I sent them a link to this page and informed them I'm raising a dispute with my bank.

Why don’t I check Trustpilot before purchasing???????? Seems I have also fallen for this scam company. Nothing received, no communication and they have taken my money. Speaking to bank now to try and get back. Horrendous experience- don’t fall for their glossy shopfront!!!!!

Ordered months ago.

We are very sorry to tell that Meraki didnt send us anything for the 250 euro we paid. We dont hear anything bout deliverance etc.

As with others, fell for the scam website. Spent £800 on handles and nothing arrived. Numerous attempts to speak with support who made excuses then disappeared altogether.
The positive reviews on here are clearly all fake, so absolutely shocking that the website remains functioning and clearly defrauding even more people.

Spaced that invite conversation start with thoughtful hardware and lightning solutions.

horrible horrible company - been waiting 3 months for a light delivery, they lie about the parcel being sent and then message you again to say they are delayed. dont bother shopping there, absolute scam you'll never get your order

Purchased door handles back in June 2025. Website said lead time of 6-8 weeks. Waited for the time to pass before emailing customer service in Sept. They replied to say ' As of today, upper management has confirmed that, due to a technical issue with our previous platform provider that affected our fulfillment and payment systems for orders placed up until July 2025, we are unfortunately unable to fulfill your original order.' So we cancelled my order and they said the refund make take up to 30 working days. No refund came of course. Chased up again at the end of Oct. They said they've issued refund but if I don't have it after 5-7 working days, they told me to contact me bank and tell them that Meraki 'cannot process a refund due to payment processor limitations'. Contacted bank today and they can't issue refund due to it being 20 days after the original transaction. Have emailed Meraki again but don't hold out much hope of getting a refund.

This company is scam, I wonder how they are active.

Horrendous company ordered a light waiting months to arrive to be told that I have to cancel my order wait for a refund still pending. They told me to reorder the light some made up an excuse as to why Ai generated excuse. Foolishly reordered the light 2 months have past and still the same this company needs to be closed!! Shoud not be operating like this. Stay clear people!!!

I wish I had seen their reviews before ordering. I ordered door handles from this company but have not received anything from them and the tracking details do not work. I attempted to email them on multiple occasions and have not heard back.

Do not order from here! They should be shut down!

I'd give Zero stars if I could. I spent over £1,000 on light fittings and door handles over 4-orders with Meraki in Jan/Feb2025. 9 months later, we have had 1 partial delivery. I have exchanged 96 emails now and have different responses relating to dispatch issues, commerce website issues. The latest is they now are telling me to arrnage a re-charge via the bank. As the purchases are so historic, the bank can't help. This is criminal, pure and simple.

Ordered a chandelier. No indication it will ever arrive. I have now accepted my money is lost. Please do not order from this scam outfit.

Atrocious. £1000 order and it took 6 months for the items I ordered to arrive and countless emails and back & forth. No indication at all on the website that it would take that long to fulfil the order. Continuous promises of delivery next week which never transpired. The company refused to cancel the order and give me a refund. Asked for a number to call them on to discuss this options and they said that wasn’t an option. Possibly the worst company / customer service I’ve ever had to deal with. Don’t shop here.