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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, unique designs, and accurate sizing, often noting that items look even better in person than online. Many people are impressed with the craftsmanship and luxurious feel of the fabrics, finding the clothes to be stylish and versatile wardrobe staples. However, some people were dissatisfied with aspects of the ordering, delivery, and customer service processes. Issues included delayed orders, delivery discrepancies, and difficulties with returns, with some customers reporting poor communication and unhelpful responses from customer support.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are satisfied with the quality of the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality... See more

Order

Customers had ambiguous experiences with order. While some reviewers praise fast delivery, receiving items in... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast shipping, with... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Based on these reviews

Rated 4 out of 5 stars

Love the dress, but the delivery bag arrived slightly damaged — luckily the product was perfect inside.

Company replied

Rated 3 out of 5 stars

The customer service is good, but the clothes are not. One skirt looks somewhat like in the photo, but it is very thin and feels cheap. I don’t think it’s worth the price. I’m very disappointed a... See more

Company replied

Rated 3 out of 5 stars

I am so disappointed. I placed an order and someone stole my package. It’s very difficult to get any resolve. I purchased the package protection plan. I contacted the company for the package protectio... See more

Company replied

Rated 5 out of 5 stars

I honestly thought I would never find an international clothing store better than the ones I already knew… but this one truly surprised me! I absolutely loved the pieces — the design is modern and uni... See more


Company details

  1. Women's Clothing Store

Written by the company

Welcome to MICAS, where fashion meets flair! We're all about embracing your individuality and celebrating your unique style. We design "Style A Cut Above" for our fashionistas. Drawing from nature's artistry, our collections boast clean silhouettes, vibrant colors, and bold prints. We're here to support you in rocking your look. Whether you prefer subtle elegance or daring statements, MICAS has something for everyone. We appreciate your valuable feedback and will continue to make improvements in our future work!


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am amazed by the service received…

I am amazed by the service received every time I have been in contact with customer support the response was always prompt and my issue was dealt with immediately
Also the quality of product is absolutely outstanding, love the jeans and the color is matching with the pictures

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

The designs feel elevated yet…

The designs feel elevated yet effortless, the sizing was accurate, and the fabric quality really surprised me in the best way. Such chic pieces at a great price point — definitely a brand I’ll keep coming back to.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

They are horrible at returning and…

They are horrible at returning and providing credit.I've returned my dresses within a timely manner with their tags and received ridiculous excuses.One response with that it smelled, I know very well.They did not smell.One review was that it was wrinkled.Of course.It's wrinkled, it's coming back in a box. I will never order from them.And I will continue to tell everyone I know not to order from them.

February 24, 2026
Unprompted review
MICAS logo

Reply from MICAS

Dear valued customer, we're so sorry that your purchase was not up to your expectations and we will improve our service overall! However, we failed to find the email by your name and email address shown in Trustpilot. To assist you further, we kindly request you send us a DM on IG (@micas.official) or FB with your order# & email address. By doing so, we will be able to address this issue promptly and effectively. We will share your feedback with our team to improve our service overall in the future! Thank you for your time and patience.

Rated 1 out of 5 stars

DO NOT SHOP HERE

They, will not refund when they have sold items thats not available of if order is canceled. They will show you a refund but you will never receive it.

December 30, 2025
Unprompted review
MICAS logo

Reply from MICAS

Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. To assist you further, we kindly request you send us a DM on IG (@micas.official) or FB with your order# & email address. By doing so, we will be able to address this issue promptly and effectively. We will share your feedback with our team to improve our service overall in the future! Thank you for your time and patience.

Rated 5 out of 5 stars

It's one of the best online store

It's one of the best online stores where I've bought clothes. I always get my closet basics, items for special occasions, and everything I'm looking for, plus it's all at a good price. I absolutely love it.

January 22, 2026
Unprompted review

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