Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.
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wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.
Company replied
I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more
Company replied
I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more
Company replied
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Reply from shopnewbella.com
Customer Service is fantastic!
Customer Service is fantastic!! They communicated with me Every time I asked a question. The shoes arrived at a timely manner. Great boot!!! The size was small for me so go one size up. So I messaged them and they were so kind and offered me a free pair of boots same ones bigger size and they allowed me to keep the old ones I originally purchased. Again the customer service is so important to me. Will order from there again.

Reply from shopnewbella.com
Excellent customer service
Excellent customer service! Easy communication and fast responses!

Reply from shopnewbella.com
customer service was very helpful and…
customer service was very helpful and accommodating! i will definitely be shopping here again. and i love my shoes! i suggest going up a size, but other than that everything from the shoes to the delivery was perfect.

Reply from shopnewbella.com
The shoes were beautiful and the…
The shoes were beautiful and the customer service was great. The price is also beautiful.

Reply from shopnewbella.com
I needed a bigger size boot and asked…
I needed a bigger size boot and asked how to exchange. immediately customer service was helping me find the right code to put in so that I wasn’t charged for my exchange.
The speed of responses was amazing and super friendly.
I haven’t had this level of customer service in forever.
I will continue to buy from this company.

Reply from shopnewbella.com
I received exactly what I ordered
I received exactly what I ordered. The boots are beautiful and very comfortable

Reply from shopnewbella.com
The only problem I had with newbella is…
The only problem I had with newbella is long shipment time. Other wise it’s easy to contact then through whatsup and the quality is acceptable

Reply from shopnewbella.com
This is one of my best online purchase…
This is one of my best online purchase in shoes. The shoes look great very comfortable I am definitely buying more from them. I made an accidental extra purchase reached out through email and what’s up they responded promptly canceled the accidental purchase and even gave a refund without me having push or even ask twice. Customer service was excellent. I definitely recommend them.

Reply from shopnewbella.com
The timeliness of the delivery was…
The timeliness of the delivery was great!

Reply from shopnewbella.com
Very good service
Very good service! My 3 rd purchase and always happy with the quality and service. I always chose the mouse collection because they are very comfortable.

Reply from shopnewbella.com
Nice looking purse
Nice looking purse! Had an issue that was my fault, and theybwere very nice and helpful. Got back to me right away.

Reply from shopnewbella.com
Great customer service
Great customer service. The Mousse Fit boots I ordered were as described on the website, but just a little too big at the calf area. They were absolutely wonderful, providing me with alternatives via WhatsApp and helpful. Just ordered two more pairs. Stay tuned. 😃

Reply from shopnewbella.com
Great customer service !
The shoes arrived on time and looked exactly as pictured. Love them !
And they were very responsive and helpful with the return/exchange process .

Reply from shopnewbella.com
Great costumer service
Great costumer service, fast replies, fast shipping
It is a fast fashion line tho so please keep that in mind when buying. It travels far for you so only buy stuff you know you want to keep!!!
Please!!

Reply from shopnewbella.com
Very helpful with refund situation when…
Very helpful with refund situation when I needed to swap sizes

Reply from shopnewbella.com
Amazing experience with the brand and I…
Amazing experience with the brand and I absolutely love their collection and delivery time.

Reply from shopnewbella.com
Customer service was excellent
Customer service was excellent. Quick and efficient responses

Reply from shopnewbella.com
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