shopnewbella.com Reviews 399

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.

Rated 5 out of 5 stars

wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.

Company replied

Rated 5 out of 5 stars

I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more

Company replied

Rated 5 out of 5 stars

I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more

Company replied


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4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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Rated 5 out of 5 stars

Very helpful

Very helpful, fast response!

November 20, 2023
Unprompted review
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Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Customer Service is fantastic!

Customer Service is fantastic!! They communicated with me Every time I asked a question. The shoes arrived at a timely manner. Great boot!!! The size was small for me so go one size up. So I messaged them and they were so kind and offered me a free pair of boots same ones bigger size and they allowed me to keep the old ones I originally purchased. Again the customer service is so important to me. Will order from there again.

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Easy communication and fast responses!

November 18, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

customer service was very helpful and…

customer service was very helpful and accommodating! i will definitely be shopping here again. and i love my shoes! i suggest going up a size, but other than that everything from the shoes to the delivery was perfect.

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The shoes were beautiful and the…

The shoes were beautiful and the customer service was great. The price is also beautiful.

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I needed a bigger size boot and asked…

I needed a bigger size boot and asked how to exchange. immediately customer service was helping me find the right code to put in so that I wasn’t charged for my exchange.
The speed of responses was amazing and super friendly.
I haven’t had this level of customer service in forever.
I will continue to buy from this company.

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I received exactly what I ordered

I received exactly what I ordered. The boots are beautiful and very comfortable

November 16, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 3 out of 5 stars

The only problem I had with newbella is…

The only problem I had with newbella is long shipment time. Other wise it’s easy to contact then through whatsup and the quality is acceptable

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

This is one of my best online purchase…

This is one of my best online purchase in shoes. The shoes look great very comfortable I am definitely buying more from them. I made an accidental extra purchase reached out through email and what’s up they responded promptly canceled the accidental purchase and even gave a refund without me having push or even ask twice. Customer service was excellent. I definitely recommend them.

November 16, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The timeliness of the delivery was…

The timeliness of the delivery was great!

November 3, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Very good service

Very good service! My 3 rd purchase and always happy with the quality and service. I always chose the mouse collection because they are very comfortable.

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Nice looking purse

Nice looking purse! Had an issue that was my fault, and theybwere very nice and helpful. Got back to me right away.

November 15, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service. The Mousse Fit boots I ordered were as described on the website, but just a little too big at the calf area. They were absolutely wonderful, providing me with alternatives via WhatsApp and helpful. Just ordered two more pairs. Stay tuned. 😃

November 12, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service !

The shoes arrived on time and looked exactly as pictured. Love them !
And they were very responsive and helpful with the return/exchange process .

November 16, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great costumer service

Great costumer service, fast replies, fast shipping
It is a fast fashion line tho so please keep that in mind when buying. It travels far for you so only buy stuff you know you want to keep!!!
Please!!

November 16, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Thanks for your great service

November 16, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Very helpful with refund situation when…

Very helpful with refund situation when I needed to swap sizes

November 14, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Amazing experience with the brand and I…

Amazing experience with the brand and I absolutely love their collection and delivery time.

November 11, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Quick and efficient responses

November 14, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Very helpful team !

November 14, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

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