shopnewbella.com Reviews 399

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.

Rated 5 out of 5 stars

wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.

Company replied

Rated 5 out of 5 stars

I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more

Company replied

Rated 5 out of 5 stars

I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more

Company replied


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a small size

Ordered a small size, told I will get a new size and I can keep the both boot. Good customer service with the fast delivery

November 25, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The quality of the products were…

The quality of the products were fantastic and the interactions I had with customer service on an exchange were great, as well. Will definitely order from them again!

November 24, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Very good customer service

November 24, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

This compamy have the best Customer…

This compamy have the best Customer Service, i highly recommended this company, the shoes are good quality, and they go all way to answer any question you have...

November 15, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The customer service of this company is…

The customer service of this company is good. They have been very quick to sort my question. I loved the boots but they are a very tight fit for someone with a wide foot

November 23, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Lost items

Answered all my queries effeciently and helped with my problem.

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic, they are so sweet and helpful and fast in response to the customer. Sure this is not my last time

November 22, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

My experience was great I will purchase…

My experience was great I will purchase again again

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 4 out of 5 stars

Client assistance very fast and…

Client assistance very fast and helpfull, they helped me and solved the problem

November 22, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Beautiful boots.

Beautiful boots, very good quality, quick delivery and so lovely to deal with the customer service. Thanks you.

November 15, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Everything Good and quick

November 20, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The products are amazing

The products are amazing, delivery time was great. I had a little issue with my heels being higher than I expected and customer service was excellent.
I highly recommend Newbella.
I will be back.
Thank you

November 17, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service

November 21, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I am very grateful for all the help…

I am very grateful for all the help they gave me. They took the time to resolve my issue and were very friendly. Thank you very much for all the help.

November 20, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The products are well priced and the…

The products are well priced and the team ist very helpful.
I would recoment

November 20, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Excellent service have read lots of bad reviews about…

I have read lots of bad reviews about newbella i just don't understand why because i have really good experience with them, I've ordered a pair of boots arrived quickly very nicely packed only it was to big so I've contacted costumer service they get back to me in no time and problem was solved with no hesitation, highly recommended newbella as they have some really nice stuff, definitely will use this company again....

November 21, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I used the shoe that was purchased from…

I used the shoe that was purchased from Neobella and the shoes is excellent and practical. The quality of the shoes is excellent, honestly. Thank you, Neobella.

October 21, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The shoes I’ve ordered is really pretty…

The shoes I’ve ordered is really pretty but it’s a bit bigger. I contacted their customer service and they’re very helpful. I would definitely recommend and order more shoes from Newbella ❤️❤️❤️

November 21, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Excellent customer service

November 20, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Good customer service who replies…

Good customer service who replies promptly

November 20, 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look