Shopogolic Reviews 

320
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service reliable and efficient, praising fast shipping and smooth transactions. Some reported quick delivery and an easy, seamless process, appreciating the value and care with their items. Reviewers often noted the service as a great way to get packages from abroad. However, a significant number of people were dissatisfied with customer service and communication, citing extremely slow response times and vague, unhelpful replies. Many experienced considerable delays in package handling and shipping, with some reporting items held or not forwarded. Additionally, some customers noted issues with unexpected high shipping costs from repackaging or unclear measurement rules, and a lack of transparency on restricted items.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing extreme satisfaction and... See more

Customer service

Customers had negative experiences with customer service, describing it as poor, slow, and unhelpful, often... See more

Response time

Users describe negative interactions with response times, frequently reporting extremely slow communication... See more

Product

Reviewers mention ambiguous feedback about product handling and delivery, with some customers reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is regarding experience with the Poland warehouse. It took three weeks for the team in Poland to send my packages after they were received at the warehouse in Zaścianki. They eventually did send... See more

Company replied

Rated 3 out of 5 stars

Service correct, but all the offers to the re-freight, are too long, of course it's depend of your choise of your shopogolic wharehouse, it's expensive too for the time to wait...

Rated 2 out of 5 stars

Small H&M clothing order in a flexible bag. Actual weight: 0.7 kg. They billed it as 34 × 29 × 6 cm, making volumetric weight over 1 kg and raising the shipping cost. When I received it, I m... See more

Rated 4 out of 5 stars

I admit I was a bit worried after reading some of the negative reviews here, but in my case everything went smoothly. I do have a minor comment on the web UX/UI — I find it confusing. It wasn’t, a... See more

Company replied


Company details

  1. Shipping and Mailing Service
  2. Freight Forwarding Service
  3. Logistics Service
  4. Warehouse

Written by the company

Shopogolic is your go-to parcel forwarding service, bridging the gap between European shopping and global customers. We specialize in providing local addresses in Europe, consolidating parcels, and ensuring cost-effective international delivery. Share your Shopogolic experience with us here. Your insights help us continually enhance our services for shoppers worldwide!


Contact info

2.9

Average

TrustScore 3 out of 5

320 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 49% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(320)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

I would like to thank you for sending and delivering the parcel CJ233501844RU (from July 4 to July 22, i.e. less than 3 weeks, which is very fast, given the current realities)! Thank you very much again! If there is a need to send a parcel from Germany, Great Britain or Poland, I will only contact you!

July 22, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Dear Oleg,
Thank you for sharing your experience with us!

Rated 2 out of 5 stars

I must issue a warning against this…

I must issue a warning against this company. I have used them many times in the past and everything was fine. But now all my orders are not arriving to their warehouse. There was absolutely no change and all orders were sent with same shipping company to same address from the same seller. I have no reason to believe anything could cause this other than Shopogolic. As a test, I made 2 orders of same product at the same time from the same company, 1 sent to Shopogolic, 1 sent to another France warehouse. Yet again, Shopogolic has not arrived. I don't know what is happening, but customer service has no interest to help me, they respond at first to blame everyone except Shopoglic but very quickly, messages are being ignored. They don't seem to think this is a concerning issue and tell you to contact the seller but everything points towards Shopoglic as the problem. I know from many years of shopping online, I can't remember last time 1 item went missing let alone so many in a row. My guess is there is a thief working at shopogolic warehouse who steals untracked parcels. I will update if there is any change, for now, using this company is a massive risk in my opinion. It's such a shame because the website is very good and when my parcels weren't disappearing, the service and delivery was flawless. But a company is only as good as its weakest link, and now I can see the potential serious consequences. When you think everything is going well and put trust in something, you can be stabbed in the back.

July 1, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

We are so sorry to hear that your experience of using the Shopogolic service was negative. Unfortunately, we couldn't understand from this feedback which lost order you are referring to. Please send an email with a link to this review, as well as your ID and order number to hello@shopogolic.com so that we can look into the situation further.

Rated 5 out of 5 stars

Good job

I'm very happy with how the guys work. Everything is quite fast and clear. I recommend to all

July 3, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

Rated 5 out of 5 stars

I was satisfied

I was satisfied: good service, good quality. Highly recommend.

July 1, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Dear Maria,
Thank you for your kind words!

Rated 5 out of 5 stars

Super services. I recommend!!!

I had my 3rd order and everything went so far very smooth, without problems. I will continue to use their services.
I can only recommend!!!

July 10, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Dear Ivo,
thank you for recommending our service!

Rated 5 out of 5 stars

It's okay

It's okay. The package arrived safe and sound.

June 10, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Thank you for your review on our service!

Rated 5 out of 5 stars

Good parcel delivery

I am very satisfied with your service. Also, the delivery was fast and reliable. My orders always arrived on time and well packaged. I would also like to mention their excellent customer support service.

July 14, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Thank you for this valuable feedback!

Rated 5 out of 5 stars

Good service

A great experience,timely response,polite and good service.Will use it again next time👍🏻

July 1, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Thanks so much for sharing your experience with us!

Rated 5 out of 5 stars

Very good service

Very good service.
Nice stuff, support always was in touch.
I bought from Paris.
My Recommendation to use this forwarding company

July 4, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Dear Dmitry,
Thank you! We hope to see you again soon!

Rated 5 out of 5 stars

Recommend

Recommend! Perfect service, good prices, and fast delivery.💯👌

July 12, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Thank you for recommending Shopogolic service!

Rated 5 out of 5 stars

Good

I’m using this service since 2016. Good experience.

July 14, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

That's impressive! Hopefully we have some great shopping ahead!

Rated 5 out of 5 stars

Honest review to whom it may help.

Honest review to whom it may help.

I have my share of scepticism with every new company I tend to use, and surely I read reviews, and leave them as well, in accordance to my personal experience. So here it goes.

Been using this company for few months now, and decided that I won't spring into action after my first successful delivery or experience as you might call it, but I will give it some time, to see if the level of service drops, as it usually tends to happens with parcel delivery companies.

And, to be fair, I'm finding it by far the most suitable service for what I require. I have limited amount of options, especially if I purchase products from UK stores - payment hustle, tracking, logistics, delivery and don't get me started on trying to find out, what has happened to my parcel if it was lost.

Accidentally I stumbled upon Shopogoli website, that takes all the hustle, logistics and etc. away, simplifying my life.
Site is easy to understand, tracking information is up to date, and even though I had few questions in regards my shipment, I called their support line, and 'YES' my call was answered with 2nd attempt, but once answered, help with my questions and guidance that support provided, cleared all my doubts.
Thus in short:
System they offer: Excellent, very thought trough.

Customer support: Good, very helpful, usually reply quickly, but I did face slight delays, but that's typical for companies if they are busy, I guess.

Service they offer: Wide range, well structured, even for customised requirements.

Delivery time: Again, few shipments were delayed, but it was mainly do store shipping timeframe or at the customs clearance.

Overall, vary pleased, and would suggest to anyone who's access is restricted or limited and are looking for ways to buy products in UK / Europe and ship them across the world.

I base it on personal experience, so take it as it is.
Hopefully this is useful to someone.

June 21, 2023
Unprompted review
Shopogolic logo

Reply from Shopogolic

Dear leo,
Thank you so much for taking the time to review us!

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