Shoppers Drug Mart Reviews 

I go to shoppers drug Mart a few times a week. When I went there today, they had no tea and no milk This isn’t the first time this has happened to me. It’s ridiculous. If I could give 0 stars I would have done that. One of the worst Shoppers out there in Milton Ontario.

The staff at Pharmacy are often wrong and always rude.
This store is 10 to 50 % more expensive on EVERYTHING than London Drugs or other nearby stores.
Long lines always.The neighborhood deserves much better.People need to consider options.

Shoppers Drug Mart Thompson & Louis St Laurent
1020 Kennedy Circle, Milton, ON L9T 5S4 | 47.23 km
Store #1344
I received a giftcard for $150 for Airbnb and it was fraudulent. The pin number had a another scan bar pasted over. This was christmas gift 2024.
When I tried calling the store April 2025 no one has gotten back to me and would not claim the responsibility.

I wish I could NOT even give a one star. Now they have a fantastic company Metro Supply Chain doing the deliveries and it is a DISASTER.
I never had issues before and I have had deliveries at home and now you have to wait ALL day for the delivery guy. We have a system where all deliveries companies use and this one is the exception.
Lesson learned-Do not order anything!!!

I visited this location on 10970 Airport Road Brampton on Sunday July 13th.
Friendly and helpful staff, especially Taleiah and Hemma at the cosmetic counter with their professionalism and expertise.

Was at checkout cashier has no clue what they were doing. Told her at least 4 times what I wanted her to do with my tickets and she couldn't do it. To top it all off her name tag said she was a cashier supervisor. How can you be a supervisor and not know how to the job?

Shoppers drug mart has gone downhill for the past few years. You no longer get a print out of the medication and possible side effects today I got a new prescription and no consultation or asked if I had any questions or concerns . Customer service is not what it used to be I am considering looking for a new drug store however i doubt they will be any better

I went to the Beauty Boutique at Shoppers Drug Mart in Oakville at Dundas and 3rd Line. I often shop at other locations and have to say the ladies there are the worst and rudest women I’ve ever come into contact with. Absolutely horrible social skills and customers service. Very arrogant and dismissive even though they sell the luxury skincare. You would think that they would care about selling the product as they need the commission. I will definitely be not going back there. They need additional training in customer service.

Just came out of the shoppers at port union rd. the person behind the counter already looked annoyed working there. (Every time I always feel like I have bothered them for doing there job) I came to pick up my meds and add another refill med to my list, with that said my insurance has changed and asked for his help to change it. I messed up with the company and this guy totally ignored me and started helping others as they were walking in. Not like there was a line up just as someone else walks up to the counter to pick up, he took there order. Four customers..I was so annoyed that I went to the pick up line and he served me like we never met. I paid for my prescription. will never step into ANY shoppers again. Their service is terrible. Without us customers you guys will fall if you don’t change your stuck up attitudes.

On Sunday, June 8, 2025, I need to buy a Calling Card inorder to make an international Call on Sunday night. I bought 2 $5 cards for gravenhusrt Shoppers Drug Mart on 511 Muskoka Road South, Gravenhurst.

The cards were old inventory and woyuld not work. On Monday, after missing the needed International Card, we contacted the Callinf service, who informed us that the card was old, but they did 'activate' it on Monday.

I went to return the Card one week later on June 15, 2025. I was told by an employe ethat the card was 'Final Sale'. I asked where this was displayed, since it was not expressed when I bought the card. She stated it was nowhere displayed, but should be common knowledge.

I asked for a manager. Ashlee Allen said she would not help me since the card was ono refundable. I asked her where it stated this policy, but she said it was not displayed. I stated this was in violation of the "CONSUMER PROTECTION ACT" but she said I had to take it to the Corporate Level.

I know it's only $10 but the principle of buying something which could not achieve what I needed, even though, when purchasing, I stated I needed to make an International call on June 8th, I should have been able to return the card which wasn't activated.

I WILL NEVER AGAIN PURCHASE ANY ITEM FROM SHOPPER DRUG MART. THEY DO NOT HAVE ANY IDEA WHAT CUSTOMER SERVICE IS AND THEIR PRODUCTS ARE OVER PRICED.

This was the first time using their Online "service" - the ineptness of their courier E24 and the subsequent stalling delay in refunding the money is beyond comprehension. Ever since the "merge" with PC both the Points given was a disgraceful ripoff and the complacent non-service compounds their corporate ethical inefficiencies.

Shopper's sells fraudulent giftcards that scammers have already redeemed, and Shoppers will not refund you your money for them. It's a common scam, but lack of accountability from this chain store and their distributor is disappointing. Take your hard earned dollars elsewhere.

I wish I cld give zero stars pharmacy Milton on Main Street is slowest and most disorganized I’ve ever seen. Service sucks and way more expensive than an other pharmacy quoted me but due to the fact it was out of stock at mine I opted to come here. A 30 mins wait has now been an hour and half.

I was prescribed a six-month course of doxycycline by my physician. When I went to pick up the prescription at store #0228, I waited for 30 minutes, only to be informed that they had just 7 tablets available. I was assured the remaining supply would arrive before I ran out, and that I would receive a call once it was ready.

As I reached my last three tablets, I still hadn’t heard from the pharmacy, so I called to follow up. I was told a delivery was expected that afternoon and that I would be contacted once the medication was available. However, I never received a call.

The following day, now down to just two doses, I went to the pharmacy in person to check. When I inquired about the rest of my prescription, I was told it was already in stock. When I asked why I wasn’t notified, the pharmacist curtly replied, “I don’t know what you were told, but here it is,” without offering any apology or acknowledgment of the oversight.

This experience was extremely disappointing.

Be careful purchasing gift cards from shoppers drug Mart I purchased $600 in Petro Canada gift cards from shoppers drug Mart in Oakville. None of the cards worked. I tried 2 Petro Canada gas stations - the cards would not scan. I went back to the store where they were activated and they were unable to return or replace.
I had to contact customer service and now a third-party appears to be investigating this
So now it's up to me to keep following up and try to get my money back
After 2 weeks I was offered a $600 shoppers drug mart gift card instead as the gift cards I purchased were not able to be activated. But I cannot purchase new gift cards with the shoppers gift card only products from shoppers.
Never again

I am unfamiliar with purchasing gift cards, so at time of purchase I asked the clerk if I could return it if it wasn't needed and she said I would have to contact customer service. As it turned out I didn't require the gift card, but when I contacted customer service they denied me the return without an adequate explanation. I'm advising everyone to avoid shopper's drug mart.

Went into Shoppers Drug Mart to buy a lottery ticket, the woman at cash, extremely rude. just because I didn't know exactly how much it cost per ontario lottery. She was very condescending and rolled her eyes at me.. Won't be going in to do any shopping in here again.

The pharmacist at the jane and wilson store has no patience. He walks away from you while you are asking questions and barely answers them. This happened to me twice already with the same pharmacist.

At the Fremont Village SDM in Port Coquitlam, the post office has been closed very early at least 3 times in the last year. Today, the sign said it closed at 4:55 p.m. due to unforeseen circumstances. It is supposed to be open until 9:00 p.m. The P.O. must be closed more often than I have personally experienced. It would be helpful to have staff to fill in for these situations, at least for people who only need to pick up parcels. If this is not possible, perhaps this federal service should be offered at more reliable locations than this one. I do find that except for the cosmetics area, customer service is minimal at this store.

Since Internayional students took over jobs the customer service is at the lowest
I got ensure deal with a coupon and she tried to read the coupon and said first word NO instead could mention me in nicer way
I know there are some exceptions but because I got much good options after reading the coupon
It's merchandise lost