Shoppers Drug Mart Reviews 

I am thoroughly disgusted with the lack of accountability and customer service from Shoppers. I placed an online order and paid an extra $17 for expedited shipping, only to find out that my package was sent via Canada Post—despite widely known service disruptions and a potential strike.

What’s worse is that after reaching out to them directly to express my concerns, I received no meaningful response or resolution. No explanation. No refund. No accountability.

If I’m paying for faster delivery, I expect the service to match—or at the very least, to be contacted if there are issues. Instead, I was left completely in the dark, and my concerns were essentially ignored.

This experience has completely eroded my trust in Shoppers. I won’t be ordering from them online again.

I second the previous review. I went to my local Shoppers tonight to specifically pick up 18s of Coke Zero & Ginger Ale. At the cash register told no 20% seniors discount today for what turns out to be an overriding $8.99 sale price. BIG DEAL! No display sign, just the regular price shown. So, no seniors price of $7.59 + tax. I did not buy anything. Left VERY UPSET at this treatment of seniors. SHAME ON YOU!!

An Incredibly greedy move today (22May2025). It's senior's day, and most retired people enjoy the senior discount as we struggle to make ends meet. Today, Shoppers gave a 30cent discount on 18 packs of soft drinks, so that we don't get the senior discount. 9.29 to 8.99 so no discount. Greed ! Is this Loblaws fault, or just the Shoppers group ?

Store price higher than advertised online, refused to honour the advertised sale price. Belle River Ontario.

I called in my prescription the night before as they never have it ready in a descent amount of time so I could pick up the next day on my lunch but no one put it through and on my lunch break they wanted me to wait but I have a job they are not sure what went wrong well some one did not pass on the message or do there job not surprised

Shoppers Drug=Mart at 3003 Danforth Avenue in Shoppers World is one of the best pharmacies in Toronto . They take my refills over the phone , they have them ready always within 2 hr and even send me notices that the refill is ready. I have been with them for more than 1 year and they are great
I understand not all Shoppers Drug Marts are the same service,. But the one at Shoppers World -3003 Danforth Avenue , I highly recommend

The pinnacle of rudeness and total void of customer satisfaction and support ! I am specifically referring to store number 865 located at 125 The Queensway, Etobicoke, ON.

The website of the above store shows a 2.8 star ratings, this is way more than what they deserve.

The manager, Mr. Rod, and his assistant, Mr. Manpreet collude into making clients life difficult, to the point of obstructing other lower rank employee when they tried to help !

Shoppers Drug Mart head office would be better served NOT having such employees with bad attitude as it only hurt the image of the brand in whole, and project an unfair light on other Shoppers Drug mart locations who has employees and management who cares.

Shoppers in Bells Corners, Ottawa, did not honour a bonus where I could buy two of the same brand items and get one free. The manager at the store said the offer was only for online purchases, but on the Shoppers website, it doesn't mention that. It clearly states that for two items, you get one free.

For starters that can answer the phone before I become a senior and I'm not even fifty years old...I transfered to Rexall because of this and I am also on hold with shoppers while I write this😩I think staff has a phobia of answering phones or some mysterious anomaly is taking place....a total of 30 mins and counting...well I have said my piece... I tried to give zero stars lol....

Phoned my prescription over two weeks ago. I check on it today. It hasn’t even been ordered yet. The woman I talked to is oh I don’t know who did it. Well, I’m pretty sure it was her. This is at the Cambria mall Sault Ste. Marie Ontario. Looks like I’ll be having to find a new pharmacy. I can’t deal with that kind of incompetence.

Dear Sir/Madam,
I am writing to express our disappointment and concern regarding an unsatisfactory and unfair experience we had at the Shoppers Drug Mart store located at Country Hills, Calgary.
On April 14, 2025, my wife and I visited the store’s photo studio to have photographs taken for our Canadian citizenship applications. The signage in the studio clearly advertised services for “citizenship photographs.” However, we were each issued only one printed copy of our photograph. The digital images were saved to my personal USB drive only because I specifically requested it.
After beginning the online application process at home, we realized that each application requires two printed copies of the photograph. Accordingly, we returned to the store today, April 29, 2025, to request the additional copies. We were fully prepared to pay for the extra copy, if necessary.
To our surprise, we were informed that the original photos had been deleted from their system and could not be retrieved. When I offered the digital copies from my USB drive, the staff said their system was not able to print from external USB devices.
I then requested to take new photos and provide two copies and a refund for the initial incomplete service. The photographer on duty acknowledged that it was an error not to have provided two copies in the first place and confirmed that citizenship applications indeed require two copies.
At that point, another member named Naomi intervened. She was firm in stating that a refund could not be issued and referred to our original photos as “digital copies,” though she did not explain her reasoning clearly. She also claimed that the store only provides “passport photos,” which directly contradicted the studio’s signage indicating “citizenship photographs.” When I pointed this out, she abruptly changed her explanation.
In the end, we had no choice but to retake our photos and pay the full price again. There was no refund or acknowledgement of the previous oversight, and we were left feeling dismissed and disappointed by the lack of accountability.
We find it unreasonable to be charged twice due to a service error and hope that Shoppers Drug Mart will take corrective action. We also suggest that clearer procedures and training be put in place to avoid similar situations for other customers.
We trust this matter will be reviewed seriously and look forward to your response.
Sincerely,

I have noticed this happening a while now and today I decided to address THE RACIAL PROFILING at most Shoppers Drugmart location specifically the one at Duffrin and Lawrence. Everytime i go into that store EVERY TIME in a matter of mins the voice intercom "SECURITY TO SECTION " I'm not stupid I know what I know...

I being a customer for shoppers drugs mart, since they being open, everything thing that I just go to shoppers and purchases there, there employed are well trained
I always have an aan amazing experience, my favourite location are country hill boulevard
And the one at the core.
Yesterday I was so busy with everything to do with my Brazil trip, I meet the assistant manager Katlyn a wonderful lady with so much experience, she help me with visa pictures, and others merchandise, what I liked so much about Katlyn she will guide me where exactly I need to find what I m looking for, she also took her time to guide me to find an adress to finish what I was looking for.
She kept an smile that I felt I was welcome to that location.
I also ask for her name and told her you should be the manager, you have an amazing experience and the company shoppers drugs mart should take that in consideration, you not only help me to find the right product that I look gor, but you also welcome me with smile and respect, and I always look for any place I go, I must feel welcome and be respected.
I like to thank you Katlyn for your value time and help ke what I need to find at shoppers.
Keep up your hard work
And I pray for you soon become to be the manager at your location.
I ll always recommend to my family and friends.
God Bless you.

Thanks again

Sincerely,

Omaya Hammond
587- 917-1725

Shoppers Drug Mart is very antisemetic. A Jewish woman and her husband was asked to leave a store in Toronto by a very antisemitic Muslim manager. This is disgusting! This needs to stop NOW!!

I usually shop frequently at Shopper’s but I will be going shopping at other drug stores now. Get this ….i used to bring my dogs in with me cause the neighbourhood is high crime but now one of the employees told me there is a no pet policy. Yes Shopper’s like ALL OTHER DRUG STORES have food on shelves. Has Shopper’s become a restaurant where food is prepared. GUESS NOT. All other drug stores allow dogs so that is where I will be going. Ridiculous policy. Why don’t they do something about theft and violence in their stores. That would make more sense then creating a policy that makes no sense Goodbye Shopper’s

I have gone to the shoppers drug mart store onHespeler Rd twice and I have had very poor customer service. The first time we went on seniors day and stood at the self check out and waited for the lady at the cash area. When she finally acknowledged us she came over and said” you can’t do seniors discount at self check out” “ you will have to wait in line at the cash register”! We have employees in the Guelph store who provides this for customers that use self checkout. The next time we were ignored again at checkout while the same lady at cash stood talking to another employee . I final knocked on a door to the employee only area and a lady came to the door and looked at me like I was an idiot. I will not go to the store again. I will stick to the Guelph friendly staff store.

I went in for my appointment to get a vaccine injection. I was told there was a $20 fee for the injection. They hadn't told me about the fee when I came in the previous week to order the vaccine. I had already booked time off work that day and could not book further time to get it done at my doctor's office so I had Shoppers do it. I asked to be credited the $20 and they advised me to call back to next day to speak to the manager Eric. Eric refused, he was very hard-nosed and did not seem to care about the customer service implications. I could have gone to Costco pharmacy and paid $186 (instead of $224) but I had already placed the prescription with Shoppers and did not want them to have to throw it out (it is refrigerated.) I won't pull all of my business from Shoppers but I will definitely reduce it. Quite disappointing.

Probably the most fraudulent company around, gets you to use their PC Optimum Rewards scheme, then freeze your account for no reason, do not assist you with unfreezing, and even one undereducated moron on the phone asked us to change our password on our personal GMAIL account, honestly how stupid are they and how fraudulant are they, Canadian Company stealing from Canadian citizens, great in the current environment.

Shoppers drug mart sucks. They never have anything in stock. And it takes 3 hours to get your prescription.. the only good thing about them. Is they're open late and 7 days a week? That's about it other than that they suck

Manager of
Shoppers drugmart
@25 B Elgin street
sudbury ontario
Must be the worst location I've ever experienced. I dont remember ever going to a shoppers drug mart and when I park in a disabled parking spot, with a sticker, walk in buy something, then walk across the street for the show and come back to my veichle. To a boot on my tire and a number to call. With 160$ ticket that can only be paid in cash or debit and they dont except credit. Is got to be the biggest bullshit I've seen. So for that. I and my family will be boy cotting all shoppers drugmarts for now on. There are plenty other pharmacies I can use, who are much friendlier and respect their customers who come and shop at there stores.