MyUS.com Reviews 

Run away!

So many issues in just one month,
missing packages,
"duplicate" packages
missing deadlines
takes ages for them to log a package and even longer to ship it!!

Just dont, I've used myus for the last 6 months, spent thousands of dollars on shipping, as soon as my current packages ship I will never ever use myus again.

I made an account. Put in my credit card details. I tried to cancel my account. There was no option. Emailed them on 12th August for account cancellation. No one replies. Horrible service. And now they will charge me money. LOOTERS

What a weird company.
No customer service, not even a chat option - and the WORST - they keep samples to themselves. like when you shop for something? they open the packages (to check & repack) and take out whatever little gifts the merchants sent with it - and keep them to themselves. I know about 2 packages that were suppose to include samples I have chosen. They were both missing those samples and gifts.

Really poor customer service experience, slow and hard to get a response, very difficult to get accurate information from them, no chance to prioritise or speed up the service, they are appalling, would not recommend them to anyone

DON'T USE THEM! Price in the app for shipping showed just under $50....I paid for shipping to them, and now that they have the packages, they want me to pay 4 TIMES the price in the app. And customer service is ridiculous. No phone service, they claim they haven't received many emails i've sent them, and chat people give inconsistent information. Oh, and it took them more than 2 weeks to process my package once they received it. Nightmare experience. Do not use.

Covid issues exposed how bad they are.

They decided to turn off chat support during this global pandemic. We constantly get emails taking about how they are going to do better and have a 7 day delay yet I have had my items frozen now for 22 days.

No phone number, opening a ticket does nothing, no chat support, sending an e-mail just opens another ticket that does nothing.

DO NOT USE THEM..... times like these show you want a company is made of and its simple, they are made up of terrible leadership.

Simple solution....
1) hire people to do chat support for home
2) Work 24/7, no package should go unprocessed over a weekend. That time should be used to catch up
3) Quit saying sorry and fix the issues

do not use the take 3 payments out your account and dont give you a full refund DONT USE THEM AT ALL

- Hidden costs and terms
- Bad and slow customer service
- Poor digital tools and user experience (the outdated system lacks user's feedback and transparency)
- Stay away from their "budget economy" option as it's not budget at all and promotes hidden costs. If you want to use their service, look for FedEx Economy and the above solutions. You'll save money and time.
- Be sure to choose a "ship method" as soon as you register, since their system will lack to ask your feedback later and instead will finalize the transaction based on whatever they want to consider a "budget economy" option
- If you find a better yet real transparent brand, please leave it in your review!

Just talked to a girl called Vena. She didn't answer to my questions and talked me about Membership Premium that I'm not interested in.

She took ages to answer while chatting with me and it was clear she didn't give a f about what I was asking her for.

Just wanted to know how it works MyUs, what I have to do after I pay my orders on the websites and how I can tell MyUs that I made order and I have to pay for shipping.

So, this chat made me so angry and I just wasted my time. I don't want to use this service when people who should care about customers really don't mind at all and it seems you are talking to the wall in front of you.

So sad!

I shipped a package. Creating the shipping request resulted in several options I could chose from: 1. the so-called "least expensive option", 2. a fixed rate at $518.97 and then a few more that would be faster but more expensive. I picked "the least expansive option" thinking it could not be more than a fixed price of $518.97. But you already guessed it: it was a lot more. I had to pay $618.97 or exactly $100 more. Trying to get a straight explanation from MyUS was impossible as it just danced around the topic. I resorted to take up the issue with my credit card company.

Terrible service, pricing and overall experience.

Wouldn't normally write a review on trustpilot/Facebook etc, however, I ordered some Gatorade powders (bought whilst in US and cannot get them in the UK), delivery was fairly quick(cannot fault it on MyUS's side, had an issue with Fed-Ex) and everything arrived un-damaged(apart from a few scuffs, nothing major - bound to happen in shipping.), highly recommend and will order again sometime soon!

Terrible customer service. Their website says they a) open all packages and b) will let you know if you try to ship anything which will not be allowed to be imported by your destination country. They clearly did not do this as my parcel was returned to them from customs at my destination country at a cost of over $100 which they automatically charged to my card. I have no clue if that is what Fedex charged them as they will not provide any evidence of what it actually cost. Emails go unanswered and live chat can't help other than say 'the management will not issue a refund to you'. 100% avoid this company!

Due to a planned acquirement in US I signed in for an account at MyUS. Due to unrelated problems I lost contact with the company. By excellent assistance, I was finally able to open my account. It took a few days and several mails to identify my account, always in a polite and professional way. Soon I will revert to evaluate their operational service.

I bought some items from the US with this application.

They charged me 35 euros for handling and taxes.

Now I have been contacted by Fedex that I have to pay 31 euros extras due to Droits de Douane, that they were suppose to be included already.

I tried to contact their customer services, but the contact page does not work.

They are great and so is their customer service.