(Missing items/inactive customer service) I placed an order for two cases of Baileys (12 bottles total) but only received a single package containing 2 individual bottles. I am trying to resolve this... See more
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Found the perfect pressure washer for me at a really good price and it was delivered very quickly.
Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more
Company replied
I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more
Company replied
Company details
Written by the company
Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!
Contact info
Shopplay, 1 Marchants Way , Sheddingdean industrial Estate , Burgess Hill, RH158QY, Burgess Hill, United Kingdom
- 01444224800
- info@shopplay.co.uk
- shopplay.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2nd time as good as the 1st
I have used this company once before and was so impressed with their efficiency and prompt response that I didn't consider anyone else for this purchase.
March 11, 2025
Reply from Shopplay
Hi Alan,
Delighted to hear that you made your second order with us and it was as good as the first. We hope you enjoy your purchase!
Thanks
Shop Play
Excellent company
Bought Sage coffee machine and everything was seamless. Quick delivery too. I will definitely use again
March 10, 2025
Reply from Shopplay
Hi there,
We're glad to hear you're pleased with your coffee machine. We look forward to serving you again in the future.
Thanks
Shop Play
I was kept informed of progress of my…
I was kept informed of progress of my order and didn't have to wait too long for my purchase to arrive so excellent service 😀
March 6, 2025
Reply from Shopplay
Hi Linda,
Thanks for your feedback, it's great to hear that you are satisfied with your experience shopping with us!
Thanks
Shop Play
Delighted with purchase
Delighted with purchase. Very impressed with this company and has restored my faith, as was a little wary as had previously been scammed by another alleged legit company.. Item was exactly as described, and even included an additional unexpected accessory. Delivery was prompt too.
March 11, 2025
Unprompted review
Reply from Shopplay
Hi there,
Thanks for your feedback, delighted to hear how pleased you are with your experience shopping with us.
Thanks
Shop Play
prompt delivery
March 4, 2025
Reply from Shopplay
Hi Philip,
Thank you for your review. We're glad to hear that you were pleased with the prompt delivery.
Thanks
Shop Play
I was looking for this 4K Google TV for…
I was looking for this 4K Google TV for a long time. It seems to be sold out on other websites so I found it here. I had great hesitation to buy something from this ShopPlay website because I was afraid but I took the risk hoping that they wouldn't cheat me. So I decided to pay. After paying I got info on email only with payment that I bought 4K Chromecast I must admit that it looked strange because usually when you buy something you immediately have confirmation with a photo of what exactly you bought. I was a bit worried and not sure about it. but after two days when they sent after the weekend with confirmation of shipment email I received the second one, but this time the correct email which I think you should get immediately after buying the goods. I wasn't sure but I am happy with the fast delivery and with the purchase of the original 4k TV Chromecast in the box, that's why I gave 4 stars. I recommend this website although it's hard to find them on the internet you have to search a bit on Google.
February 24, 2025
Reply from Shopplay
Hi Anna,
Thank you for your feedback! We understand your concerns, and we're glad to hear that you're happy with your purchase. To clarify, after a purchase is made, customers automatically receive a confirmation email with details of the item they bought, followed by a dispatch email with tracking information once the item is shipped. We're happy that everything arrived promptly and to your satisfaction.
We appreciate your recommendation and hope to serve you again in the future!
Thanks
Shop Play
Reply from Shopplay
Hi Malcolm,
Thanks for your feedback, we're thrilled to hear it!
Thanks
Shop Play
Reply from Shopplay
Hi William,
Great to hear that you are pleased with your experience shopping with us.
Thanks
Shop Play
Reply from Shopplay
Hi Lorraine,
Thanks for your feedback, we're delighted to hear it.
Thanks
Shop Play
I have messaged them with an issue that…
I have messaged them with an issue that it isn't working and no reply at all. Sent the e mail to their customer service and now day 4 and nothing and yes I have checked it was sent from my e mail that is linked to this account and to the e mail you have asked me to send to do you should have it. I have sent again twice so now three in total. First was actually Tuesday so now it’s day 3 not 4 so no need to check for last seven days
February 23, 2025
Reply from Shopplay
Hi Chris,
Just checked on this, haven't found any emails matching the one you've used to leave your feedback in the last 7 days, let alone last 4 days. Based on this, we're not sure if you've contacted us correctly as we can't see anything matching your name or email address.
If you could please email us on info@shopplay.co.uk and a member of our team will be happy to help.
All the best,
Shop Play
Excellent all round would definitely…
Excellent all round would definitely recommend this company excellent speedy delivery
March 2, 2025
Reply from Shopplay
Hi Jacqueline,
Thanks for your great feedback! We're thrilled to hear of your satisfaction with the delivery times and to see your recommendation.
Thanks
Shop Play
Reply from Shopplay
Hi Anna,
That's great to hear, hope you enjoy your item.
Thanks
Shop Play
good price very fast delivery
good price very fast delivery. very good experiance. im happy with all aspects of the service
February 27, 2025
Reply from Shopplay
Hi Andrew,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the price, fast delivery, and overall service.
Thanks
Shop Play
Reply from Shopplay
Hi Marinela,
That's great! Thank you for your feedback.
Thanks
Shop Play
Reliable and quick
Not the first time I've ordered from them - the order was easy to place and delivery was made within 2 days. Very efficient and effective.
February 27, 2025
Reply from Shopplay
Hi Terri,
Thank you for your continued trust in us! We're so glad to hear that your order was easy to place and that the delivery was prompt.
Thanks
Shop Play
Excellent delivery
Was a bit sceptical about ordering from this site but in fact everything was excellent, very well packaged and great delivery time!
Thank you
February 26, 2025
Reply from Shopplay
Hi Yvonne,
Thank you for sharing your experience with us! We're so happy to hear that your order exceeded expectations and that everything arrived well-packaged and on time.
Thanks
Shop Play
Xbox controller
Bought an Xbox controller and it came and wasn’t turning on I sent it back for it to be checked and they said it was fine so after about 2 months of them taking ages to respond I sent it to Microsoft to get fixed and they said it was faulty and they did fix it. So there customer service was useless and slow.
March 3, 2025
Unprompted review
Reply from Shopplay
Hi Tom,
Thank you for your feedback.
It seems that some key details may have been overlooked, so allow me to clarify the process.
You initially contacted us regarding an issue where the controller wouldn't turn on, which you believed was due to the battery holder—not the batteries themselves. We offered for you to send the item to us for inspection and outlined the process. Additionally, we suggested sending it directly to Microsoft for quicker resolution, but you chose to send it to us, which we were happy to accommodate.
Our initial response to your query was provided within 48 hours, well within our 72-hour response timeframe, so not "2 months".
Upon receiving the item, our team conducted thorough testing. The controller powered on without issue, and we found no faults with the battery holder or the device itself. We communicated these findings to you, and after confirming that the main concern was the device not turning on, we re-tested it. It powered on with a simple press of the button, so we returned the item to you.
A few weeks later, you reached out again, stating you were experiencing the same issue. At that point, we recommended contacting Microsoft directly, as our testing had found no faults. We provided you with clear instructions and details for sending the item to Microsoft, and we also confirmed that the product was still under warranty.
It appears that Microsoft has now replaced the item for you, which we’re glad to hear.
If you have any further questions or need assistance, please feel free to reach out.
Thanks
Shop Play
Excellent quick service
Excellent quick service, and very well packaged. No complaints and will definately use again.
February 26, 2025
Reply from Shopplay
Hi Michael,
Thank you for your wonderful review! We're thrilled to hear that you were pleased with the quick service and packaging.
Thanks
Shop Play
5 stars to the shopping experience with…
5 stars to the shopping experience with the retailer, this is my 2nd buy. Unfortunately this second time the iwas tem faulty to my great disappointment. Shopplay has been great though. The shipping was free within 5 days, but my item was delivered with care the next day. They accepted the return of a brand new phone (not working) straight away, and proceeded the refused the very same day it was delivered to them. Very fair retailer.
February 17, 2025
Reply from Shopplay
Hi Kristina,
Thank you for your feedback and for your continued trust in us! We're so glad to hear that despite the issue with the item, you were happy with the shipping and return process. We strive to provide the best customer service, and we're pleased that we could resolve this quickly for you.
Thanks
Shop Play
Reply from Shopplay
Hi Aaron,
Thanks for your feedback, we're glad you were pleased with the ease of purchase a delivery time.
Thanks
Shop Play
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