(Missing items/inactive customer service) I placed an order for two cases of Baileys (12 bottles total) but only received a single package containing 2 individual bottles. I am trying to resolve this... See more
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See what reviewers are saying
Found the perfect pressure washer for me at a really good price and it was delivered very quickly.
Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more
Company replied
I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more
Company replied
Company details
Written by the company
Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!
Contact info
Shopplay, 1 Marchants Way , Sheddingdean industrial Estate , Burgess Hill, RH158QY, Burgess Hill, United Kingdom
- 01444224800
- info@shopplay.co.uk
- shopplay.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty watch
My watch did not work on arrival so I contacted them and they sent me a return label straight away for me to return the item
February 16, 2025
Reply from Shopplay
Hi Yvette,
Thank you for your feedback! We're sorry to hear that your watch didn't work on arrival, but we're glad that our return process was quick and convenient for you.
Thanks
Shop Play
Ordered an item about a month ago, nothing
Ordered an item about a month ago, and had to cancel the order. The operator confirmed the item had not shipped and confirmed they would give a refund. After chasing, no refund has been given and they are not responding. Very frustrated, and annoyed, and left wondering if this is a legitimate company.
February 7, 2025
Unprompted review
Reply from Shopplay
Hi Josh,
We're sorry to hear about your experience and understand your frustration.
We’d like to clarify that your refund was processed prior to your feedback being left. However, depending on your bank's processing times, it can take several business days for the funds to appear in your account. We kindly recommend checking with your bank directly to confirm the status.
Thank you for your patience and for bringing this to our attention.
Thanks
Shop Play
It was was fast, accurate
It was was fast, accurate, well packaged, we were kept updated about timing on postage and delivery. Delivered earlier than estimated and price is amazing. Thank you !
February 17, 2025
Reply from Shopplay
Hi Yuna,
Thank you for your fantastic review! We're so happy to hear that you had a positive experience with our fast, accurate service and timely delivery. We truly appreciate your kind words and are grateful for your support.
Thanks
Shop Play
Ordering was easy and the beat every…
Ordering was easy and the beat every other company on price. Exceptional delivery.
February 18, 2025
Reply from Shopplay
Hi Anna,
Thanks for your brilliant feedback, we're glad to hear you found the item you were after at the best price online and with quick delivery!
Thanks
Shop Play
Great coffee!
February 18, 2025
Reply from Shopplay
Hi there,
Thanks for your feedback, enjoy your morning brew!
Thanks
Shop Play
Reply from Shopplay
Hi Jase,
Thanks for your feedback, we're delighted to hear it!
Thanks
Shop Play
Reply from Shopplay
Hi KP,
Thanks for your feedback, we hope you enjoy your item.
Thanks
Shop Play
Good experience will use again
Airfrier Just what I was looking for.
Good price
Delivery very good with 2 days.
Will use Shopplay again
February 17, 2025
Reply from Shopplay
Hi Debbie,
That's great to hear! We're glad you found the item you were after at a good price.
Thanks
Shop Play
Reply from Shopplay
Hi Eddie,
Thank you for your review! We're glad to hear that you were happy with the fast delivery.
Thanks
Shop Play
Never had ordered from them
Never had ordered from them. Decided to take a chance, despite of small quantity of reviews. Was the cheapest turned up online / La nuit tresor nude /. Everything is ok. Good packaging, used the free delivery option / up to 5 days. Received it on the 3rd one.
February 15, 2025
Reply from Shopplay
Hi Kalin,
Thank you for taking a chance on us and for your great review! We're glad to hear that everything went smoothly with your order, from packaging to delivery.
Thanks
Shop Play
Dent on microwave
Very quick to sort out my problem with the microwave I bought from you, very helpful staff.
February 12, 2025
Reply from Shopplay
Hi Jane,
Thank you for your kind review! We’re happy to hear that our team was able to resolve your issue quickly and that you had a positive experience with our staff.
Thanks
Shop Play
Very good service
Very good service, delivery time and product value. No problems and delighted.
February 11, 2025
Reply from Shopplay
Hi Steve,
Thank you for your wonderful review! We're thrilled to hear you were happy with our service, delivery, and product value.
Thanks
Shop Play
Good quality product
Good quality product, was initially doubtful of the price, genuine product
February 10, 2025
Reply from Shopplay
Hi Richard,
Thank you for your review! We’re so happy to hear you’re pleased with the quality of the product and that it exceeded your expectations. We always strive to offer genuine products at great prices, and we’re glad you found that to be the case.
Thanks
Shop Play
Excellent price and service!
February 4, 2025
Reply from Shopplay
Hi Sandy,
Thank you for your kind review! We're thrilled to hear you were happy with both our price and service.
Thanks
Shop Play
Quality service thank you .
February 10, 2025
Reply from Shopplay
Hi Stuart,
Thank you for your feedback! We’re delighted to hear you were happy with our service.
Thanks
Shop Play
Excellent communication and packaging
Excellent communication and packaging. Coffee was dated use by April 2025. This wasn't an issue but when it arrived it was to be used by 2026. I would have ordered more.
February 10, 2025
Reply from Shopplay
Hi Jeannette,
Thank you for your feedback! We’re glad to hear you were pleased with our communication and packaging.
Thanks
Shop Play
Customer service 5 stars
Customer service 5 stars
Delivery 5 stars
The product I bought 5 stars
Highly recommended, will use again
February 8, 2025
Reply from Shopplay
Hi there,
Thank you so much for your glowing review! We're thrilled to hear that you were happy with our customer service, delivery, and product. Your recommendation means a lot to us, and we can’t wait to serve you again in the future!
Thanks
Shop Play
great service
February 9, 2025
Reply from Shopplay
Hi Mojo,
Thanks for your review! We're glad to hear that you're pleased with our service.
Thanks
Shop Play
I was very pleased with the prompt…
I was very pleased with the prompt efficient service. I would have given 5 stars, however the lid of my bottle of foundation was broken when I opened the package. I had another from my last bottle so just replaced it. Had I not, I wouldn't have been so impressed
February 9, 2025
Reply from Shopplay
Hi Simon,
Thank you for your review! We’re so glad to hear that your item arrived safely and on time. We truly appreciate your feedback and are happy you're satisfied with your experience.
Thanks
Shop Play
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