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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with the delivery service, citing extensive delays, unfulfilled orders, and a lack of communication regarding shipping status. Customers frequently reported issues with response times, noting that the company often failed to reply to calls and messages, especially after payments were made. The ordering process was also a source of frustration for some, who felt misled by false promises about delivery timelines. However, some people were satisfied with the product quality, describing items as well-made, sturdy, and aesthetically pleasing. A few other people also felt that the company offered good quality products and fast delivery, with some even receiving customized items that exceeded their expectations.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers praised the product... See more

Order

Reviewers express significant dissatisfaction with their orders. Many customers report that their orders,... See more

Quality

Users describe positive interactions with quality, often praising products that exceed expectations, such as... See more

Delivery service

Customers consistently note negative experiences with delivery services. Many report that goods have not been... See more

Response time

Consumers express significant dissatisfaction with response times. Many customers report not receiving... See more

Based on these reviews

Rated 3 out of 5 stars

Understated luxury—exactly what we wanted. The marble pattern is elegant, and the rose gold legs feel unique. Chairs are supportive and well-finished. Looks much better in real life than in the photos... See more

Rated 3 out of 5 stars

Bought a hanging macramé swing for our balcony in Goa. It’s sturdy, beautifully woven, and extremely comfortable for reading or just relaxing. A total vibe upgrade!

Company replied

Rated 3 out of 5 stars

Bought the sunburst mirror and it’s the perfect centrepiece for our feature wall. The gold rays are polished beautifully, and the entire piece looks handcrafted. Absolute showstopper.

Rated 3 out of 5 stars

We installed the Buddha mural in our meditation corner. It’s calm, grounding, and visually stunning. Visitors always stop to admire it. Adds peace and style at once

Rated 3 out of 5 stars

Their water fountain with LED lighting was a Diwali gift to ourselves — and it did not disappoint! The soft water sound and gentle lights bring instant calm to our home office corner.

Rated 3 out of 5 stars

The floral marble coffee table is breathtaking. The craftsmanship on the top and the golden frame underneath are flawless. It’s become the centerpiece of our living room in Hyderabad.

Rated 3 out of 5 stars

The designer wall clock with golden accents we received is elegant and practical. It silently ticks and feels like a decor piece in itself. Definitely not your average timepiece.

Rated 3 out of 5 stars

Bought the golden vine flower mirror for our dressing area. It’s heavy, premium, and detailed beautifully. Definitely not your regular wall mirror!

Rated 3 out of 5 stars

Bought their puffy stool with velvet upholstery. It’s compact, cute, and versatile — can be used as seating or just decor. Love the golden base touch.

Company replied

Rated 3 out of 5 stars

Our 6-seater golden dining table with white marble top is just stunning. It's the first thing people notice when they walk in. Chairs are comfy and the table feels sturdy and well-balanced.

Rated 3 out of 5 stars

Visually, it’s a stunner. It elevates the whole living room. But I found it a bit heavier than I expected, so moving it around isn’t easy. Still, if you want a standout centrepiece, it does the job we... See more

Company replied

Rated 3 out of 5 stars

We picked the teardrop mirror strips for our dining wall. Easy to fix and instantly gave the wall depth. They reflect light beautifully during the day — classy and simple.

Rated 3 out of 5 stars

We ordered a custom-sized golden floral metal wall art for our bedroom. The team was responsive, handled the customization well, and the final piece exceeded expectations.

Rated 4 out of 5 stars

Genuine and trustable . Centre tables are good. and was as per size and specs . Buddha statue got delayed a bit more then they said

Company replied

Rated 1 out of 5 stars

Fake seller. We did not get our TV unit delivery even after 9 months. Send T alo most 30+ follow up messages. False promises on delivery with different reasons on delay like workers shortage , shoppi... See more

Rated 1 out of 5 stars

The worst experience we ordered on 29th Jan 26 considering our function dated 17th Feb but we could not get it now new delivery date is 28th February. Same on them as no one is replying as we paid... See more

Rated 1 out of 5 stars

Such a big fraud company without any commitment. No customer satisfaction. I order the items based on app showing the item will be delivered in 2 weeks. I checked with customer care as it delaye... See more

Rated 5 out of 5 stars

Very good experience for Venetian mirrors and TV units . We brought 2 mirrors one silver and one gold for Mumbai and both are very nice. TV unit was also received as the size we requested But marble i... See more

Rated 5 out of 5 stars

I needed a specific size for my narrow entryway and shops.in customized the console table to the millimeter. This is a legitimate service for those who need bespoke furniture. The Italian marble top i... See more

Rated 5 out of 5 stars

Great quality product and fast delivery. The packaging was secure and everything arrived in perfect condition. Very happy with my purchase

Rated 5 out of 5 stars

ordered the crystal mirror and it looks as good as the pics. when we switch on the ,lights are a bit yellow though i would have preferred white lights so it cannot be changed it seems . but anyway hap... See more

Rated 5 out of 5 stars

very good furniture .Ordered customized rose gold consoles and got amazing items. really good

Company replied

Rated 5 out of 5 stars

I received regular updates about my order. Easy ordering process and trustworthy platform. Overall, i had a very reliable experience.

Rated 5 out of 5 stars

loved the mirror and we had ordered as it is because the size was correct for our foyer and already we knew because we purchased with reference from Mr Aravind of tata consultancy so no surprises

Rated 5 out of 5 stars

Very nice loved the buddha statue as its so beautiful and peaceful - we had customized the colors and got is much better than expected. This is our second purchase last year we had ordered a nice meta... See more

Rated 5 out of 5 stars

very nice and comfortable swing and looks much better then the photos . bed and materesses are included but the cloth is not so much but they had asked us to put a cover if needed do we are making one... See more

Rated 1 out of 5 stars

Not received my prepaid order yet.paid 21k already.Not responding to calls and messages now..ordered on 21Feb.25.still waiting for it but no response. Please check authenticity of positive reviews fi... See more

Rated 1 out of 5 stars

They have taken money and have not delivered my product for 3 months. The complaint number is RR98T5904. They have provided me multiple dummy tracking IDs. On email they keep saying it's in transit bu... See more

Rated 1 out of 5 stars

Fraud Fraud Fraud Lost my 58000 rupees Have ordered pvd coated partition on 5th April 2025 and never delivered it, Initially they were responding, now stopped to respond. Don’t buy anything from... See more

Rated 1 out of 5 stars

Do not make the mistake of buying from shopps.in. They have zero customer support – you will never be able to reach them. Before ordering, they promise fake delivery timelines to lure customers.... See more

Rated 1 out of 5 stars

We were so excited to receive our custom gold stainless steel bench with the velvet seat. Unfortunately, the excitement was short-lived. While it looks okay from a distance and does sit under our... See more

Rated 1 out of 5 stars

I have ordered a table from this place on 11th May 2025. The original delivery date was mentioned as 7th June. Today is 18th July and I have absolutely NO update of what is the expected date or if its... See more

Rated 1 out of 5 stars

I ordered two coffee tables and two consoles from shops.in on 6th January 2025 and paid a sum of two lac ten thousand rupees online. I did not hear from them for the next two months. After calling the... See more

Rated 1 out of 5 stars

I have order a metal frame worth Rupees 5800/- on 30th march 2025. I haven’t received the item at. Once I spoken to one of the representative. He gave me a tracking number which is not working. 2025 h... See more

Rated 1 out of 5 stars

Such a big fraudulent organisation with absolutely zero value for customers. Most of the time, they completely forget that the customer is the most important part of their business. My ordered it... See more

Rated 1 out of 5 stars

I ordered one partition on February 25.It was prepaid order, paid 21K.Not received my order yet.At the time of purchase their response was very positive and instant but not responding to my calls and... See more

Rated 1 out of 5 stars

I normally don't write negative reviews, because I understand how difficult it's for businesses to operate successfully. But I would certainly not recommend buying from shopps.in. Order placed 3 m... See more

Rated 1 out of 5 stars

Order #804035 I ordered two wall arts from shopps.in and contacted before placing the order for delivery urgency. I was really looking forward to receiving my order, but the delivery process is frus... See more

Rated 1 out of 5 stars

I am writing to formally register a complaint against your company regarding an order placed on 20th January 2025, which included a mirror that has not been delivered to date. Despite multipl... See more

Rated 1 out of 5 stars

I have placed an order of Budda Statue in the month of March Till now my order is pending, The phone numbers provided on the website NO Response & on WhatsApp person with name DEEPAK he was talking wi... See more


Company details

  1. Furniture Store

Written by the company

SS dining table 6 seater full set Marble top steel furniture side table center table customized production any design all India all states delivery


Contact info

2.7

Poor

TrustScore 2.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

wonderful venetian mirrors we got…

wonderful venetian mirrors we got customized as per our needs .looks totally amazing .couldn't find these in local store and they didn't have our sizes too. was referred to by a previous customer so that was easy

March 26, 2024
Rated 1 out of 5 stars

This company is not the real…

This company is not the real manufacturer.
They order from other company.
The call center no. Doesnt work nor does anybody speak if you order.
If you give a bad review they wont even deliver your items

October 13, 2024
Unprompted review
Rated 1 out of 5 stars

I got scammed by the website .

I got scammed by the website .

Please try calling the toll free no. - you will never connect .
The WhatsApp no. Doesn’t reply once you order .

I ordered a coffee table and tv unit for Rs.91800 .
Wanted a gst invoice then got the invoice with a logo of KARTGO.
Found out that these people don’t manufacture anything - they just buy from KARTGO and resell.

I reached out to KARTGO .They said that these scamsters have not made the payments to them so the products are not made yet . There is some Mr. Vijay who runs this scam .

Guys I have an email trail and WhatsApp conversation to prove all of this.

It’s been 40 days no receipt of furniture - especially after even being told that will get in 7 days .
They still say it will be delayed.

October 13, 2024
Unprompted review
Rated 1 out of 5 stars

Cheated by shopps.in given wrong product

I ordered a macrame swing and paid in advance via credit card and was promised delivery in 15 days .
I had to chase them for over a month to finally get the swing which was not the one I ordered.
Once again had to go on calling and messaging them with them promised using to replace it. But they never did .
They stopped answering my messages or calls and even changed their number.
Finally when I threatened to take legal action they replied to my message saying they will replace it but with no timeline. Basically never going to replace it ever.
Now, they are refusing to once again answer or replace it .

V

September 23, 2024
Rated 1 out of 5 stars

Worst company

Worst company. Please don't buy. Promised me delivery in 2 weeks. Received items after 45 days. Was promised marble top centre table. They sent cheap laminate on top. Cust care guy is clueless. Sttops picking up phone after payment. They get materials from a cheap store in moradabad and quality is very poor. The owner in moradabad is also uncooperative. I strongly urge all buyers to beware. They claim the centre table top is marble but send mica. I can share pictures as proof. Cust care person will stop picking up phone after payment. He claims the owners are from Gujrat.

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

No response

I wrote mails to them . For return/ exchange/ replacement. No reply at all from them
Is this the way to deal with a customer

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience

Ordering was easy and customization was available. we discussed with their team and they gave good suggestions. we made one purchase to ascertain the quality and we are quite happy with what we got. will definitely continue to buy more

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Italian centre table

This Italian centre table is simple and elegant - give a nice touch to my living room

November 11, 2023
Unprompted review
shopps.in logo

Reply from shopps.in

thanks a lot

Rated 5 out of 5 stars

Great shopping,great experience

I order metal wall art, blessing buddha n sunburst mirror... quality was awesome...and the packaging was also very nicely done...not even a single breakage...highly recommend...
Looking forward to shop more ...

November 28, 2023
Unprompted review
shopps.in logo

Reply from shopps.in

Thank you madam

Rated 5 out of 5 stars

The mirror also has a very royal look…

The mirror also has a very royal look and even staff is also so supportive and on time delivery. If you want some unique mirror then this is the one you will get.

November 24, 2023
Unprompted review
shopps.in logo

Reply from shopps.in

thanks a lot for your feedback

Rated 5 out of 5 stars

Athena Center Table in Bangalore

The Athena center table I got from Shopps.in is nothing short of a masterpiece. The detailing is intricate and the materials are top-notch. It's more than just a table, it's a statement piece that adds a touch of elegance to my home.

August 20, 2023
Unprompted review

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