I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Remi is top notch. They send reminders, informative posts, track your packages, and use instructive videos to help with the process. They save you money over dentist office prices. Useful support prod... See more
Company replied
I needed to replace my night guard/retainer after completing my Invisalign treatment to straighten my teeth. I wanted to try Remi as it was more cost effective rather than going to a local orthodontis... See more
Company replied
I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredib... See more
Company replied
Company details
Written by the company
Remi is a direct-to-consumer sleep and wellness company.
Contact info
50 Francisco St, Suite 275, 94133, San Francisco, United States
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
3.9
Great
1K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love it
My grinding has improved a lot since I started using this. I wake up without that sore jaw feeling anymore.
February 2, 2026
Unprompted review
Reply from Remi
Dear Trezianne,
Thank you for the 5 stars!
We're so happy to hear your grinding has improved and that you're waking up without jaw soreness. Thanks for sharing your experience!
- The Remi Team
Been a long trem user and just got my…
Been a long trem user and just got my second set.still super comfortable and its made a big difference wth my nightmare grinding.
September 15, 2025
Unprompted review
Reply from Remi
Dear Ric,
Thank you for your continued support and for sharing your experience!
We're so glad to hear your second set is just as comfortable and that it’s helping with your grinding. We really appreciate you being a long-time customer!
- The Remi Team
I started with both the upper and lower…
I started with both the upper and lower guards, and they’ve really helped with jaw pain and teeth grinding. You could try just one if you prefer, but using both gave me the best results.
March 5, 2026
Unprompted review
Reply from Remi
Dear Robin,
Thank you for the wonderful 5-star review!
We're so glad to hear that using both your upper and lower guards has helped with your jaw pain and teeth grinding. It's great that you've found what works best for you, and we really appreciate you sharing your experience.
Thanks again for your support!
- The Remi Team
Good guards
The subscription lowered the price to $99 instead of around $150 for a one-time purchase. Just received my guards a few days ago and the fit has been good so far.
March 5, 2026
Unprompted review
Reply from Remi
Dear Carmen,
Thank you for the 5-star review!
We're glad to hear your guards arrived safely and that the fit has been good so far. It's great that the subscription option helped make them more affordable as well. If you ever need any help or adjustments along the way, our team is always here to support you.
We really appreciate your feedback!
- The Remi Team
My nights have improved so much
My nights have improved so much, less clenching, less jaw tension, and I’m actually sleeping better. Love this night guard!
March 1, 2026
Unprompted review
Reply from Remi
Dear Farrah,
Thank you so much for your wonderful 5-star review!
We're so happy to hear that your nights have improved and that you're experiencing less clenching and jaw tension. Getting better sleep makes such a big difference, and we're thrilled your night guard is helping with that.
Thanks again for your support!
- The Remi Team
Great product, helpful, professional team!
Messing up my impression was stressful, but the dental Zoom team guided me through it. My guards arrived a week ago, fit great, and feel so comfortable. Loving it so far!
February 25, 2026
Unprompted review
Reply from Remi
Dear Madison,
Thank you so much for the 5-star review!
We know taking your own impression can feel a bit stressful at first, so we’re really glad our Dental Zoom team was able to guide you through the process and make it easier. It’s great to hear that your guards arrived quickly, fit well, and are already feeling comfortable.
We truly appreciate your kind words and are so happy you’re loving them so far!
- The Remi Team
I have tried multiple times to cancel…
I have tried multiple times to cancel my subscription. The response is to pause the subscription. I have now been charged for two sets of mouth guards since trying to cancel subscription. They are using an expired card to pay for guards.
February 23, 2026
Unprompted review
Reply from Remi
Dear Donna,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion and frustration you’ve experienced with your subscription and billing. We understand how stressful it can be to be charged after attempting to cancel.
After reviewing your account, we can confirm that the recent charge has been fully refunded and your subscription has been canceled. Your account is no longer active, and no future charges will be processed.
We truly regret the inconvenience caused by the earlier subscription pause responses and the expired card issue. We appreciate your patience as we correct this situation. If you have any additional questions or need further assistance, please let us know.
- The Remi Team
I wish I would have found these reviews…
I wish I would have found these reviews before ordering from this company!
I have ordered mouth guards from other companies and it's been a very simple easy process. Not with Remi! Take an impression, send a photo, wait 2 to 3 days for a response. The impression isn't good. Start over. That impression isn't good. Start over.
And the emails! It takes days to get a response to an email. And then generic email blast emails show up - send us your photos. I already sent the photos.
I requested to cancel my subscription and receive a refund for the original purchase. They wanted to charge me for the impression kit or I could return everything in the kit to get a refund. What are they going to do with unused trays? Give them to someone else????? And they wanted me to pay to ship back the kit.
I have never experienced such terrible customer service. I thought their great price and flashy ads on social media would translate to a good company but this is not true!
March 4, 2026
Unprompted review
Reply from Remi
Dear Stacy,
We’re really sorry to hear about your experience and the frustration this caused. That’s definitely not the experience we want for our customers.
I can see that your account has now been canceled and a full refund has been issued. Our team asks for photos of impressions to make sure the fit will be safe and effective, but we understand how repeating the process and waiting for responses can be frustrating.
We truly appreciate the feedback and will be sharing it with our team as we work to improve both our response times and the overall impression process. Wishing you the best moving forward.
- The Remi Team
I’ve tried other night guards before
I’ve tried other night guards before, but these are by far the best in terms of comfort and fit. No weird pressure spots, no trimming needed. Plus, it’s way more affordable than what my dentist quoted me.
March 4, 2026
Unprompted review
Reply from Remi
Dear Regine,
Thank you for the 5-star review!
We're so glad to hear the night guard fits comfortably with no pressure spots or trimming needed. It means a lot that you found it both high-quality and more affordable than the dentist option. Thanks for choosing Remi!
- The Remi Team
Remi's customer service is exceptional
Remi's customer service is exceptional. They have quickly solved any issue. I am grateful for their product. I have tried sooooo many guards and these are comfortable and affordable. There is nothing but good to say about Remi regarding their company and their product.
March 2, 2026
Unprompted review
Reply from Remi
Dear Corinne,
Thank you so much for the amazing review!
We’re incredibly grateful for your kind words. It means so much to hear that after trying so many guards, you found ours comfortable and affordable. And that our team has been able to support you along the way quickly.
We truly appreciate you being part of the Remi family!
- The Remi Team
I ordered two top night guards and the…
I ordered two top night guards and the whitening gel along with the ultrasonic cleansing machine. I had great assistance with the mold process. My molds are in the mail and I am anxious to receive my new guards.
February 16, 2026
Unprompted review
Reply from Remi
Dear Elaine,
Thank you so much for your review!
We’re so glad to hear you had a great experience with the molding process and our team’s assistance. That’s exciting that your impressions are already on the way. We can’t wait for you to receive your new night guards!
- The Remi Team
Great service and wonderful product
This is the best mouth guard I have ever had. The service was great, and very responsive. I highly recommend this company.
February 2, 2026
Unprompted review
Reply from Remi
Dear Roxanne,
Thank you so much for the 5-star review!
We’re thrilled to hear this is the best night guards you’ve ever had and that you had a great experience with our team. We truly appreciate the recommendation and your support!
- The Remi Team
Unbelievable customer service
Unbelievable customer service, my guards are perfectly molded, can’t believe I suffered with store bought bite guards all these years, thanks Remi for making this experience awesome, I won’t buy guards from any one else!
February 26, 2026
Unprompted review
Reply from Remi
Dear Jim,
Thank you so much for the amazing review! We’re thrilled your guards fit perfectly and that you’re finally free from store-bought options.
We truly appreciate your support and are so glad you’re part of the Remi family!
- The Remi Team
I had a great experience with Remi
I had a great experience with Remi. I ordered two upper night guards along with whitening trays and whitening gel, and everything exceeded my expectations. The impression process was straightforward and easy to follow, and the fit of the night guards is excellent. They’re comfortable, secure, and feel high quality. I’ve tried other options before, and these are by far the best in terms of fit and durability. My only complaint is that I wasn’t able to get a lower teeth whitening tray. Shipping was smooth, packaging was professional, and the overall process felt simple and efficient from start to finish. I would definitely order from Remi again and recommend them to anyone looking for custom night guards or whitening products.
January 15, 2026
Unprompted review
Reply from Remi
Dear Priscilla,
Thank you so much for your thoughtful review!
We’re thrilled to hear that your upper night guards and whitening trays exceeded your expectations. It means a lot to know the impression process felt straightforward and that the fit, comfort, and durability of your guards stood out compared to other options you’ve tried.
We also really appreciate the feedback about the lower teeth whitening tray. Input like this helps us understand where we can improve and expand our offerings to better serve customers like you.
We’re so glad you had a smooth experience from start to finish. We look forward to serving you again!
- The Remi Team
Eased jaw pain, finally
I’ve worn night guards for years, but this one stands out for comfort and fit. It’s easy to wear, doesn’t irritate my gums, and feels secure all night. I’ve woken up without jaw pain for the first time in a long time. The cleaning process is straightforward and doesn’t take much effort. It’s a noticeable upgrade from my previous guards.
February 26, 2026
Unprompted review
Reply from Remi
Dear Lisa,
Thank you so much for the 5-star review!
We’re thrilled to hear you loved the fit, comfort, and quality of your night guards and whitening trays. It’s great to know the process felt smooth from start to finish.
We also appreciate the feedback on the lower whitening tray , that’s helpful for us as we continue to improve. Thanks again for choosing Remi!
- The Remi Team
Remi is a great company
Remi is a great company! My husband I both use them. My husband leaves them around and the dog chews them up. All I have to do is email them and we get new ones.
The retainers are a great quality.
January 1, 2026
Unprompted review
Reply from Remi
Dear Eldonna,
Thank you so much for the 5-star review!
We love hearing that both you and your husband are part of the Remi family. We’re so glad our team has been able to quickly help when replacements are needed and that you’re happy with the quality of your retainers.
We truly appreciate your support!
- The Remi Team
Really good customer service and great…
Really good customer service and great product!
February 18, 2026
Unprompted review
Reply from Remi
Dear CR,
Thank you so much for the 5-star review!
We’re thrilled to hear you’re happy with both our customer service and your product. We work hard to deliver a great experience from start to finish.
Thanks again for your support!
- The Remi Team
Sparkling clean
Dentist's may only see you twice a year, but night guards need daily care. The Remi Ultrasonic Pro does a great job removing buildup I couldn't see. It's quick, effective,and worth it for oral hygiene.
February 24, 2026
Unprompted review
Reply from Remi
Dear Randy,
Thank you so much for the 5-star review! We love how you put that. Daily care really does make all the difference.
We’re so glad the Remi Ultrasonic Pro is helping keep your night guard sparkling clean and tackling buildup you can’t even see. Quick, effective, and great for oral hygiene is exactly what we were going for!
Thanks again for sharing your experience!
- The Remi Team
Remi is a great product!
Remi is a great product!! I placed an order and the kit came quickly. I had to redo the bottom and they sent great instructions! I have worn retainers for over 5 years. Remi is made just as well as the ones from my dentist. Highly recommend this company and they have great customer service!
February 2, 2026
Unprompted review
Reply from Remi
Dear Sherry,
Thank you so much for the amazing 5-star review! We’re so glad your kit arrived quickly and that our instructions helped when you needed to redo the bottom impression.
We truly appreciate your recommendation and your kind words about our customer service.
Thanks again for being part of the Remi family!
- The Remi Team
Would buy again
The end result was better than any I have had made at a dentist's office
They made sure to have it done right - it was not a fast process but a good experience
February 3, 2026
Unprompted review
Reply from Remi
Dear Linda,
Thank you so much for the 5-star review! We’re honored to hear that your final guards turned out even better.
We truly appreciate your patience throughout the process. We always want to make sure it’s done right, even if that means taking a little extra time. So glad it resulted in a great experience for you!
Thanks again for your support!
- The Remi Team
- The Remi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.