The Shirt PlugsReviews 

309
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company, often praising the high quality of the products, especially the retro football shirts. Customers are thrilled with the wide selection available, including custom orders, and many express excitement about building collections. The customer service is frequently highlighted as excellent, with quick responses and helpful assistance, even when issues arise. However, some customers experienced significant delays in delivery, with orders taking much longer than expected, and in some cases, not arriving at all. There were also instances where the sizing of the shirts was much smaller than anticipated, leading to disappointment, and a few people reported receiving items of poor quality or with stains.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight over the quality of... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the fantastic and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over long delivery... See more

Customer service

People report positive experiences with customer service, highlighting friendly, open, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

The Shirt Plugs are an amazing team! The overall quality of my jerseys were fantastic! I felt like a little kid all over again finally getting my hands all the jerseys I ever wanted thanks to them, I... See more

Rated 5 out of 5 stars

Love all the Jerseys to the point where I want to buy more and have a collection. My only disappointment was I bought it on the 5 of June, and I know it says it can take time through transit and inspe... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.1

Great

TrustScore 4 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(309)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great people, great brand

Absolutely top-tier service. The Shirt Plugs team was super responsive, attentive, and genuinely helpful throughout my order process. I had a sizing concern, and they took care of it right away without any hassle. You can tell they actually care about their customers — not just the sale. The quality of the gear is great, and the customer service is even better. Definitely recommend shopping with them — good people running a solid brand.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

“Holy experience”

Great quality shirts, quick delivery was easy to purchase well organised what more could you want. Definitely coming back to get more. This is good value for money as well. Highly recommend. Buy now!!

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Juventus Windbreaker

Loving my Juventus Windbreaker! True to size, vibrant design and great quality. I'll definitely be back to order more and have my eye on the Venezia Floral Shirt!
Thanks Shirt Plugs!

February 21, 2025
Rated 5 out of 5 stars

Bayern 13/14

The shirt is great quality and customer service was really great. I was updated of my product within a good timeframe. The shirt was shipped a little late, and to compensate I was kindly offered a discount on my next purchase which was very generous.

Feedback I would say, probably just more photos of each product. Some products have more photos than others, so more pictures of each product across the website would be great. Another thing and this is just a suggestion, it's not a must, but being able to add patches on the shirt could be a future feature. I only say that because I know a lot of people who like that customisation feature.

Will be shopping with these guys again!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Service and Product

Shirts Plug has provided a state of an art shirt. From the quality of the shirt itself , but also the packaging and communication within delivery. Although of the long waiting time, it’s definitely worth the wait. The owner has been ever so nice with an awesome attitude and showed lots of appreciation of purchase. If you’re looking for quality jerseys, they’re your people.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality. Social media team are responsive for any delivery questions. Great prices. Will buy again.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Another Top Notch Purchase

Another Top Notch Purchase
This store never fails to deliver the best customer service and awesome quality shirts. Love my new Retro Juventus shirt.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range

Fantastic range, nice prices. Got one for my son, he loved it! Highly trusted sites. Highly recommended.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Just received my new hoodie! The quality feels amazing and customer service team were super helpful. Can’t wait to wear it would definitely recommend :)

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great place for retros

Easy to order and trust. Good selection. Not pricey. Overall good spot to shop

March 10, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Wally,

Thank you very much for your review. We appreciate your kind words. Thank you for shopping with us. :)

Rated 5 out of 5 stars

Really good customer service

Unfortunately didn’t have the specific shirt I wanted, but one of the best customer service I’ve ever experienced.

March 12, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Pa,
We pride ourselves in delivering the best customer service possible! Your review has made our day thank you! We are truly sorry we didn't have the shirt you were after, however, we are pleased you found an alternative.

Rated 5 out of 5 stars

This fantastic team

This fantastic team
Went above and beyond to provide us with exceptional online service
Prompt delivery
Great communication and the quality of the tops was perfect
Highly recommend 👍

March 3, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Lina,
Thank you so very much for the positive review. We are delighted you were happy with both our service and the quality of our merchandise!

Rated 5 out of 5 stars

Fantastic experience

My order arrived today and I am pleasantly surprised with the quality of the tops - I cannot fault them at all. The quality is very good and the fitting is nice. Not to mention the fantastic experience I had with customer service who were polite, helpful and endeared to help me when I had a problem with my order.

March 4, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Lewis,
It makes our team more determined to work even harder when we read incredible reviews like yours! thank you dearly. Please shop again with us soon.

Rated 1 out of 5 stars

Extraordinarily Long Waiting Period

Ordered shirt and windbreaker over 3 weeks ago. Checking order status via their website with message "order not found" does not inspire confidence.
Royal Mail tracking simply shows "we're expecting it"

No response from company to emails requesting an update.

Would definitely not use again nor recommend.

March 3, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Matt,

We’re sorry to hear about your experience. Shipping should never take three weeks, and in rare cases like this, it means Royal Mail has unfortunately lost the package.

Our customer service team is always available through our chat box on our website or our Instagram DMs. Our email system sends an automated response directing customers to these channels, as they’re the fastest way to get support.

Looking at our records, we can see that you were emailed regarding Royal Mail losing your package and were notified that it has been resent. If you have any further concerns, please don’t hesitate to reach out to our customer service team via our chat box, which is available 24/7. We’re here to make this right for you.

Kind regards,
The Shirt Plugs Team

Rated 5 out of 5 stars

Great quality

Had no issues with my purchase, happy with the shirt quality, will definitely buy again

February 15, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Jared,
Thank you for your honest review. Please do shop with us again soon!

Rated 5 out of 5 stars

Very Happy!

I purchased the Brazil 1998 Home Shirt for my son and he absolutely loves it! Arrived quick just in time for his birthday. True to size and the quality is great! Will definitely be purchasing again!

January 15, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Vera,
Thank you so much! We are thrilled to hear your son loves the shirt;)

Rated 5 out of 5 stars

I have purchased quite a few shirts…

I have purchased quite a few shirts over the past year, love, love, love them, great quality and customer service. Highly recommend

February 3, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Joey,
Thank you dearly for your purchases. Please shop with us again soon!

Rated 5 out of 5 stars

Betis shirt

Purchased a real betis 96/97 shirt and I am delighted with it. Met my expectations and more - thank you

January 31, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Oliver,
You are most welcome. Please do come back again soon!

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