The Shirt PlugsReviews 

306
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company, often praising the high quality of the products, especially the retro football shirts. Customers are thrilled with the wide selection available, including custom orders, and many express excitement about building collections. The customer service is frequently highlighted as excellent, with quick responses and helpful assistance, even when issues arise. However, some customers experienced significant delays in delivery, with orders taking much longer than expected, and in some cases, not arriving at all. There were also instances where the sizing of the shirts was much smaller than anticipated, leading to disappointment, and a few people reported receiving items of poor quality or with stains.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight over the quality of... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the fantastic and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over long delivery... See more

Customer service

People report positive experiences with customer service, highlighting friendly, open, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

The Shirt Plugs are an amazing team! The overall quality of my jerseys were fantastic! I felt like a little kid all over again finally getting my hands all the jerseys I ever wanted thanks to them, I... See more

Rated 5 out of 5 stars

Love all the Jerseys to the point where I want to buy more and have a collection. My only disappointment was I bought it on the 5 of June, and I know it says it can take time through transit and inspe... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.1

Great

TrustScore 4 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(306)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality shirts

Amazing quality shirts! Very helpful team. Asked for a special request shirt and the team were more than accommodating! Will 100% purchase again

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, fits perfectly, love this jersey and the detailing is spot on. 100% reliable.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great shirt, would buy again

Couple of weeks wait for delivery but very well informed all the way through (also as advertised). Shirt is great, I’ve had plenty of compliments. Washes well too so no concerns about quality. Would certainly buy again.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Best Jerseys!

This is a great website to buy your jerseys and jackets, they also have really interesting offers and quantity of óptimos to choose from, their costumer service is also just incredible! From now on I will buy all my jerseys from here, they wait of two weeks was for sure worth it. If you are looking for a good jersey seller this for sure is one!

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Buy from the shirtplug

I bought a vintage ac milan away jersey from the shirt plug at first I was skeptical of whether it would actually come and if it would be how it looked in the picture. Not only did the jersey model what the image looks it looked even better as it's made of good high quality fabric, the design on the patches are on spot, and my customization was put how I wanted it. Jersey took around 2-3 weeks to arrive but it arrived in good condition. Overall I would recommend and would buy again as this company provides good quality legit jerseys for cheap.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome!

The communication and professionalism was first class! I have an order coming soon and if the quality is as good as the service then we will be long time customers for sure. Will be recommending to everyone we know 😊

Chris and Alisha!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

You get what is advertised.

I bought a 2014 USMNT kit with a custom name and number on the back. When I saw it on the website I was afraid it was a scam or not going to be high quality. It 100% is the most authentic kit I have in my possession. They give you such great quality kits and though it maybe 2-3 weeks it is 100% worth it! I see people leaving reviews that it takes a little longer but, for the price you pay if you can’t wait a week then go spend the full price on Nike or Adidas. These guys are awesome and if you think this is a fake review please dm me on instagram at Brandongreene__ and I will tell you straight up!

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery took much longer than…

Delivery took much longer than advertised which meant it didn’t arrive in time for my friends bday present. Asked for a refund once they told me it was going to be late which they agreed to then they didn’t actually do this and it just came late.

April 18, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Melanie,

We are disappointed to read your review, but we feel the need to clarify a few key points.

Firstly, we do not and would not offer a refund simply because a delivery is estimated to arrive a day or two later than expected, especially when delays are caused by external courier services outside our control. While we always aim for prompt delivery, occasional delays can happen and do not qualify for automatic refunds.

Secondly, we have no record of any order under your name, nor has our support team received any correspondence from anyone with your name. This is now the second review you've posted on Trustpilot, yet we still haven’t received any direct contact so we can look into this properly and help resolve it.

We encourage you to reach out to us directly with your order number and details so we can investigate this properly. We're more than happy to assist genuine customers, but we do require accurate information to do so.

Thank you,
The Shirt Plugs Team

Rated 5 out of 5 stars

Great people, great brand

Absolutely top-tier service. The Shirt Plugs team was super responsive, attentive, and genuinely helpful throughout my order process. I had a sizing concern, and they took care of it right away without any hassle. You can tell they actually care about their customers — not just the sale. The quality of the gear is great, and the customer service is even better. Definitely recommend shopping with them — good people running a solid brand.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

“Holy experience”

Great quality shirts, quick delivery was easy to purchase well organised what more could you want. Definitely coming back to get more. This is good value for money as well. Highly recommend. Buy now!!

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Juventus Windbreaker

Loving my Juventus Windbreaker! True to size, vibrant design and great quality. I'll definitely be back to order more and have my eye on the Venezia Floral Shirt!
Thanks Shirt Plugs!

February 21, 2025

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