The Shirt PlugsReviews 

305
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company, often praising the high quality of the products, especially the retro football shirts. Customers are thrilled with the wide selection available, including custom orders, and many express excitement about building collections. The customer service is frequently highlighted as excellent, with quick responses and helpful assistance, even when issues arise. However, some customers experienced significant delays in delivery, with orders taking much longer than expected, and in some cases, not arriving at all. There were also instances where the sizing of the shirts was much smaller than anticipated, leading to disappointment, and a few people reported receiving items of poor quality or with stains.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight over the quality of... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the fantastic and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over long delivery... See more

Customer service

People report positive experiences with customer service, highlighting friendly, open, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

The Shirt Plugs are an amazing team! The overall quality of my jerseys were fantastic! I felt like a little kid all over again finally getting my hands all the jerseys I ever wanted thanks to them, I... See more

Rated 5 out of 5 stars

Love all the Jerseys to the point where I want to buy more and have a collection. My only disappointment was I bought it on the 5 of June, and I know it says it can take time through transit and inspe... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.1

Great

TrustScore 4 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(305)

142 reviews in the last 12 months

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Rated 1 out of 5 stars

misleading sizing charts, impossible return, avoid

ordered a shirt using the size chart on their website, but when it arrived it was far too big and poor quality. when I contacted customer service they told me the size chart was “quite accurate” and refused to offer a refund. The only options they gave me was keep it and get a discount on my next order or to exchange it by shipping it all the way to Australia which is obviously done to make returns so inconvenient that most people won’t bother. Terrible experience overall, poor customer service and would not recommend to anyone

June 21, 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi R,

Thank you for your feedback, we’d like to clarify a few important points to provide full transparency. Our size chart is designed to match the actual sizing of our shirts, and when followed, it results in the correct fit. We always encourage customers to refer to this chart carefully before ordering.

Regarding returns, our business is based in Australia, which is why returns are processed here. This is not done to make things inconvenient, but simply because we are unable to process returns in countries where we are not physically located. We understand that international returns can be costly, which is why we offer an alternative: if you’d prefer not to return the item, we’re happy to provide a discount on your next order as a gesture of goodwill.

Our customer support team provided you with both of these options accurately. Which was either return the shirt for an exchange, or accept a discount on your next purchase if returning isn’t ideal.

We’re truly sorry this experience didn’t meet your expectations and appreciate your understanding.

Kind regards,
The Shirt Plugs Team

Rated 5 out of 5 stars

Great 3 shirts

Great 3 shirts I bought and get a free windbreaker with it even better. Delivery was on time and very helpful customer service:)

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Inter Milan Retro first order

The website has a really big variety of shirts, from retro to recent to special. The service was really good, delivery was about 10 days but I wasn’t in a rush to get the shirt. I will be placing another order soon as the Inter Milan shirt I ordered is fantastic!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

This is now my go to place to buy kits

This is now my go to place to buy kits! Such a great experience, the Instagram admin is amazing and very helpful. Also the quality of shirt is top notch, for US fans I would size up for loose fit, but other than that simply amazing. I wouldn't waste your time with other sellers, give your money to ShirtPlugs!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Way better then expected!

Saw the company on my instagram and my eyes came on a wonderful Inter 2009/2010 shirt. I thought well let's give it a try, never heard of them but was worth a risk for €50. I expected a delivery of three weeks after I read the reviews, but my delivery was easily within two weeks deliverd. The quality of the shirt is great and I definitely didn't expect the printing to be this good. Would recommend to anyone!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

The Shirt Plugs

Saw The Shirt Plugs advertised on Instagram. Website looked professional but hadn't heard of them before so went off the positive reviews. Order was confirmed and received update it was being shipped around 9 working days later. Shirt is great quality and will order again. As with a previous review I would perhaps recommend ordering a size larger than usual for extra comfort but very happy with the order.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality!

I ordered 4 shirts and got a windbreaker thrown in for free; all shirts were of great quality but I would advise going one size up for the best fit. I am very happy and I will be purchasing from here again!

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with my shirts

I couldn't be happier with my shirts, I ordered 5 and utilised their "buy 3 shirts and receive a free wind breaker" deal and it was great value.

They order arrived quickly, safely packaged and they all fit exactly how I wanted.

I'm already looking at the next shirts to purchase and have friends interested in getting some too after seeing mine.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded my Expectations

Exceeded my Expectations

Was a bit sceptical, however quality is exceptional. Shirt is great. Really high quality for reasonable prices. Customer service staff very helpful, assisting with customs issues and explained things thoroughly.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality shirts

Amazing quality shirts! Very helpful team. Asked for a special request shirt and the team were more than accommodating! Will 100% purchase again

May 15, 2025
Unprompted review

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