Shore Excursions Group Reviews 7,102

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting the ease of navigation, clear descriptions, and fair pricing that instill confidence in their bookings. Many people appreciate the seamless booking process and the reassurance it provides, often preferring it over cruise line offerings. The staff and tour guides are consistently praised for their knowledge, helpfulness, and engaging approach, making the excursions enjoyable and informative. However, some customers also noted issues with the booking process, finding it confusing or experiencing difficulties with logging in and receiving timely information about tickets and meeting points. A few other people also felt that some excursions were poorly organized, leading to unpleasant experiences such as long waits, missed attractions, or inadequate transportation.

What people talk about most

User experience

People report positive experiences with user experience, often highlighting the ease of using online tools... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward... See more

Service

Users describe ambiguous interactions with service, with some reviewers having horrible experiences due to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Location

Consumers find location information to be ambiguous, with many reporting issues finding meeting points or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think Shore Excursions is great, however, my most recent issue was the poor follow up when I had requested some specific information. I was promised call backs three times and never got them. The... See more

Rated 4 out of 5 stars

It was a little confusing on wanting the departure date of ship and our actual reservation of our tour. There was no review of what I purchased as a summary. Other than that, it was good.

Company replied

Rated 5 out of 5 stars

Our tour guide was excellent, giving us some great information of Columbia & Cartagena. He recommended several reputable shops for us to shop at. Also some of the local history, like the Peter Claver... See more

Company replied

Rated 5 out of 5 stars

Enjoyed reading reviews from customers. Lots of options to choose from. Clear description helped me know exactly what to expect. Price beat cruise line price. Love the guarantee of not missing the boa... See more

Company replied


Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency
  5. Travel Agency

Written by the company

Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews. Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests. Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount. Our Unique Approach While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides. Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback. High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.

Shore Excursions Group- Best Excursions, Best Prices. Guaranteed.

Written by the company

We are committed to offering you the best excursions so you can enjoy your vacation experience.
-Lower Prices than the Cruise Lines -Higher Quality than the Cruise Lines -Money Back Guarantee -24/7 Support for Travelers -Guaranteed Return to Ship

Lowest price guarantee, High Quality Excursions, Guaranteed Return to Ship

24/7 Traveler Support - We have never had a customer miss their ship!

We utilize this expertise to select the highest quality shore excursions delivered by local experts in the most cost effective manner for our customers. Since we are not a large cruise line catering to thousands of customers per day, our shore excursions allow you to travel in much smaller groups offering a more personalized experience.

Contact info

Save up to 40% on Shore Excursions!

Top-rated, high-quality tours and activities for cruisers worldwide!

4.2

Great

TrustScore 4 out of 5

7K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experiment purchasing Excursions

Very easy as it links your cruise itinerary to the excursions available by day and you can easily find start times, duration so you can plan your day. Easy to choose, easy check out, clear pricing, it's great!

January 25, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We work to ensure our website only displays tours that are compatible with the cruise details you provide. Should any itinerary changes occur, our dedicated team takes care of the adjustments for you—so you don’t have to worry. All you need to do is show up and enjoy the experience. Thank you for sharing your feedback; we truly appreciate it.

Rated 1 out of 5 stars

Antigua Experience

I was not aware that I would not receive the tickets for several days after booking and that I need to print them out. We were already on the ship and did not have WiFi so we had to set up WiFi and printing that added to the cost.
The excursion boarding was disorganized, printed signs indicating where the different tours should line up would have been helpful.
We were to see a pineapple plantation but all we saw was dirt and a few very small plants, we were told that someone had pulled the plants out and they need to be restarted.
Tour guide was very crude with his stories of his sex life.He had the bus pull over at the side of the road so he could order his lunch.

January 12, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We greatly apologize for the experience you encountered. We're corresponding with the operator of the excursion to discover the events of the day. Once we complete our investigation, we'll correspond with an update to the primary email address provided on your order in regard to this matter. We appreciate your patience during this process.

Rated 2 out of 5 stars

Poor Tour. Stay at the BEACH!

Locating the tour guide was quite difficult. The Tour Van was at best, scary considering its condition both inside & outside. Also, way OVERPRICED even without the issues I previously noted.

January 14, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

Thank you for taking the time to share your feedback regarding your experience. We’ve forwarded the details you provided to our team so they can review the shortcomings you mentioned and work directly with the operator to address these issues. Our goal is to ensure the experience meets the quality standards set by Shore Excursions Group for future guests like yourself.

Again, thank you for your feedback. Your time and input are truly valuable to us.

Rated 5 out of 5 stars

Great reviews and details about all the…

Great reviews and details about all the excursions available. Have booked thru this site a few other times. never disappointed.

January 20, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We’re happy to hear that we continue to meet your expectations. Thank you very much for your feedback—we truly appreciate it.

Rated 4 out of 5 stars

Great service

Great service. Staff were friendly.

January 19, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

Our friendly staff truly appreciates the compliment. Thank you for your feedback.

Rated 5 out of 5 stars

Great description of excursions and…

Great description of excursions and easy to use website. We've ordered previous group excursions before and ended up with private tours.

January 19, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We’re always looking for ways to streamline our website and make requesting excursion reservations even easier for you. Thank you for your feedback.

Rated 5 out of 5 stars

Tour of Old/New San Juan, Puerto Rico

Great Tour. Our guide "Little Junior" was fantastic. Knowledgeable, friendly and flexible. We enjoyed our tour so much we are thinking of returning to Puerto Rico for an extended stay in the future.

January 14, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

Glad to hear Little Junior showed you the charm of Puerto Rico. Don’t forget to visit us again to discover more excursions in Puerto Rico during your extended stay. We hope to see you again, and thank you very much for your feedback.

Rated 1 out of 5 stars

Was told to use site

Was told to use site, looks good was promised a 5% discount with referral. However there was no box to enter the code. TFT5
Kind of a false promise, otherwise it looks promising

January 17, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We apologize for the issue regarding your order. Your comment has been submitted to our Customer Relations Team for review. They will work toward an appropriate resolution for this matter.

Rated 5 out of 5 stars

First time using Shore Excursion Group

First time using Shore Excursion Group. Received good reviews from friends.
Looking forward to using you again on our
Hawaii cruise in November.

January 17, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We’re happy to hear we were able to live up to both your expectations and your friends’. Please, come back and discover more of what we have to offer—we look forward to welcoming you again. Thank you for your feedback.

Rated 2 out of 5 stars

Printing required, but it's not printable

You tell me to print this and bring it with me, yet it's not printable.

January 14, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We apologize for the difficulties you encountered. This comment has been forwarded to our Customer Relations Team for review, and they will work toward an appropriate resolution for the issue specified.

Rated 5 out of 5 stars

Quick & easy

Quick & easy! Have used Shore Excursion Group many times in the past & will continue to do so!

January 15, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

It’s wonderful to hear that we’ve earned your continued trust as a repeat guest. We can’t wait to welcome you on your next adventure. Thank you for your feedback.

Rated 1 out of 5 stars

Shore Excursions Group is a scam

Shore Excursions Group feels like a scam. A trip to The Baths - poorly organized, far too many people, awful. An hour to “hike” to the beach was an hour of standing around while 120 people attempted to make their way on the trail that should’ve taken 15-20 min to walk. Better off getting a private taxi and waiting for the lull in tourists. Absolute waste of money and time.

It’s a total money grab from a broker too. So the local companies don’t get your full tour fee. In fact. The upcharge is more than double. And. The refund/cancel/change policy is practically nonexistent. Local water sport company even advised us to never use this company again and stressed that the businesses have just as many issues working with this company.

January 11, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

We greatly apologize for the experience you encountered. Our Customer Relations team is currently reviewing the details you provided with the host of the experience as we work toward an appropriate resolution. We will follow up with you using the contact information listed on your order. Thank you for your patience during this process.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Loved that it remembered our cruise, every time I pulled it up.

January 14, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

It’s great to hear that this feature was helpful to you when booking your excursions. Thank you so much for your feedback; we appreciate it.

Rated 3 out of 5 stars

Customer information boxes for scuba diving could use improvement

Great information, clear and concise website. My concern is I was booking a dive charter. It is understandable that you require personal details of everyone diving, such as certification agency, certification levels, certification numbers etc. Instead of having two lines where you can type in information, there should be dedicated boxes for each line item that you are asking about. I feel that this would make the data entry easier cleaner to read.

January 13, 2026
Unprompted review
Shore Excursions Group logo

Reply from Shore Excursions Group

Thank you very much for your feedback. Our website team is continually making adjustments and enhancements to ensure it’s easy to request the experiences advertised on our site. We’ll be sure to forward your suggestions to them for consideration as part of those improvements. Thanks again—your time and input are truly appreciated.

Rated 5 out of 5 stars

Cockerham Anniversary

the cruise itself was marvelous. We joined my brother-in-llaw the Fredricks reunion. the excursion that we had booked thru the travel agent was not posted with our package so we never went on one. our travel agent was with Vaction to go, other than that we enjoyed the 7 days out.

December 14, 2025
Unprompted review

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