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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often highlighting how well they maintain drink temperatures, keeping beverages cold for extended periods or hot for hours. Many people appreciate the attractive designs and colors available, finding the items both functional and aesthetically pleasing. However, some customers experienced issues with customer service, describing it as unhelpful or slow to respond to concerns about product defects or order problems. There were also occasional reports of products not performing as expected, such as bottles leaking or food flasks failing to keep food warm for a sufficient duration. Additionally, a few individuals noted that some products, like certain cups, were not compatible with standard car cup holders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent build quality and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express... See more

Order

Clients share ambiguous opinions on order experiences. Some customers found the ordering process easy and... See more

Value for money

Reviewers mention ambiguous feedback about value for money. While some customers praise the products as... See more

Based on these reviews

Rated 4 out of 5 stars

I bought a SHO cup several months ago. I now have 6. They are so good its turning into a bit of an addiction buying them. The patterned cups are particularly lovely and I get alot of compliments when... See more

Rated 4 out of 5 stars

I’ve had a black leopard Calix coffee cup for a while and love it so have had the cream coloured version for my birthday. Love them, they keep my coffee hot for hours but the hole in the lid means if... See more

Rated 3 out of 5 stars

I bought a Calix cup in the Halloween design, which LOOKS gorgeous, but the lids are awful! The metal straw/lid is really impractical, and the 'hot' lid isnt suitable for hot drinks as....in their wor... See more

Rated 5 out of 5 stars

Excellent quality products and brilliant customer service. Needed a replacement lid for a cup but they don't sell them on their site, however contacted customer service and they sorted a replacement o... See more


Company details

  1. Clothing Store

Information provided by various external sources

Hello! We're SHO and we're all about delivering value to everyone we encounter. We do this by providing really useful products, by focusing on delivering the best customer service known to man(!) and by donating 10% of our profits to a lovely charity c...


Contact info

3.8

Great

TrustScore 4 out of 5

427 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

User of multiple items!

Have bought various items both for myself and as gifts. Well packaged and delivered as advised. Coffee stayed hot while at grandsons rugby whatever the weather! Water stays cold all day in work. Great choice of colours. Can’t say anything about customer service as I’ve not had any complaints!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Love my drinks bottles

Love my drinks bottles, as soon as i received them i knew i had purchased a professional product just by the packaging alone and i was right, a fantastic product that i wouldn't hesitate to purchase again and again.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic selection of products, great price.
Excellent customer service, what more can you want!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great company with great products

Great company with great products. I have bottles, flask and cups,all of which do exactly as they are supposed to!! I had one minor issue which was resolved perfectly. I would highly recommend SHO,if you are thinking about it get one !

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Love sho!

Always great products and excellent customer service, the items are very robust and stay looking good. I have purchased a few things now and never had any problems, they make great gifts too due to the cute packaging they arrive in, no extra wrapping paper required!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Products I have purchased from SHO

I can't praise SHO enough, so far I have purchased 5 different products from them, 2 big calix tumblers, a smaller one with an handle and also 2 water bottles
Everything I've had has been well packaged, arrived on time and has done what they said,even when I had a problem with 1 of the lids it was replaced without any quibbles, a great company

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and service from SHO

I have purchased many item's from SHO and have always been very satisfied. The order process is easy and delivery quick. Great packaging too, so no damage in transit.
Customer service is very efficient and professional.
The choice of item's is great, with lovely colour's and designs.They really do keep drinks cold or hot for a long time too.
There are alot of similar bottles around, but these are far better quality.
Definitely recommend SHO 👌

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love my Sho collection

I have several Sho products and most are used daily.
I have been pleased with the quality and durability of the bottles I have bought several as gifts for family members and they too are delighted with them!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Quality water bottles

Have bought several SHO bottles and cups over the years. The choice of colours is awesome, something for everyone. Superb quality and design. I was delighted with my first SHO bottle bought during lockdown with a generous Key Worker discount. I would have one in every colour if I could!! Always superbly and securely packaged and prompt delivery.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

It was the artwork that first attracted me...

It was the artwork on the bottles that first attracted me ...but you shouldn't pick a product just because it looks nice should you?! The ordering process was easy and efficient, my bottle arrived packaged so beautifully I could have given it as a gift. My first bottle (500ml) is now a few years old. I use it everyday. It's been across the planet with me, it's been dropped and dragged about on the outside of a daypack. It is the only bottle that I have had that has NEVER leaked. The artwork shows a bit of wear on the base ( next to a small dent). Since my first purchase, I have bought another 500 ml bottle for my partner, 2x 1000 ml bottles for when we travel/ go out on daytrips, 3x food thingies( I can't remember what they're called) I take hot food to work and it stays really hot well into the afternoon. My partner is an engineer and raves about the design and quality of build. So all in all, I'm pretty pleased with this product/ company!! If the artwork wears off a bit more, I might be able to justify a new one!!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great company and products

Everything I’ve bought from this company has been delivered promptly ,the packaging for their items is so sturdy . I really like everything I’ve bought so far so easy to use great choice of colours and patterns wish I could find a legitimate reason to buy more 😂.love that drinks stay cold for so long and really like my new XL tumbler .

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I have purchased many items and I’ve never been disappointed. Customer service is great, delivery is quick and all items come very well packaged. I highly recommend.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING !! This company’s cups and bottles really…

This company’s cups and bottles really does what it says on the label. We have tried a lot of different products but when I found SHO ! I couldn’t believe how amazing their products are …… they do keep your cold drinks really cold and your hot drinks really hot ….a saviour if you visit or live in a hot country , your water bottle can be boiling on the outside but still cold inside …personally i have bought these as gifts for friends and family and recommended to lots of people , i would not buy any other make of water bottle's, food flasks or cups.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Good all round

Always great products and good, prompt delivery. Have made a number of purchases from SHO and wouldn’t hesitate to recommend both the brand and the products.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

They do a brilliant job

I now have 6 different items 2 sizes of bottle 2 sizes of food flasks the new tumbler and a guzzler bottle . Cold stays cold all day and food flask filled at 7am was perfect at 1pm lunch

July 11, 2024
Unprompted review

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