Shrooly Reviews 434

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, citing long delays, unfulfilled purchases, and a complete lack of response from customer support regarding these issues. People also reported problems with the product itself, including devices that did not work upon arrival or failed to grow mushrooms effectively. However, some people were satisfied with the product's quality and user experience, finding the device well-designed, easy to use, and effective in growing mushrooms. These customers appreciated the aesthetic appeal and the convenience of the system.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers report not receiving their pre-ordered... See more

Order

Clients share negative opinions on order fulfillment. Many customers report not receiving their orders, with... See more

Response time

Customers consistently express extreme dissatisfaction with response times, reporting complete silence and a... See more

Quality

People report positive experiences with quality. Many customers praise the device itself, describing it as... See more

User experience

Customers consistently note positive experiences with user experience, praising the easy setup, clear... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The device is awesome and can be used to grow almost every mushroom you can imagine. Even pods you prepared yourself. The loss of stars is due the useless app; no matter how many times you check... See more

Rated 3 out of 5 stars

The system is a 5 star setup. I have grown two pods, and both were fantastic. Exactly as advertised. The interaction with the app is seamless, and the box looks great on the kitchen counter. The l... See more

Rated 4 out of 5 stars

I've purchased the shrooly a few months ago. I like the design and ease of use. Once the pod is put in the box, all you have to do is wait, refill the water tank when it tells you to and watch the... See more

Rated 4 out of 5 stars

I like the Shrooly unit and the concept very much. The Shrooly unit is beautiful designed, easy of use, works well and it comes with a user friendly, helpful app. I love watching the different mus... See more


Company details

Written by the company

Shrooly is the world's first mushroom-growing smart device for beginners that allows you to grow 100% natural mushrooms with zero effort. With the power of nature and technology combined, Shrooly was designed to fit into every lifestyle and every home. Shrooly offers a great variety of gourmet and medicinal mushrooms that promote both mental and physical health, which you can start harvesting within 7-10 days, depending on the type of mushroom you’re growing. Shrooly was designed to automatically set the perfect conditions for your mushroom, including humidity and fresh air, so that you can enjoy all aspects of the natural mushroom-growing process with little to no efforts.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I am really enjoying my Shrooly

I am really enjoying my Shrooly. It was easy to set up and maintain. I just harvested my second flush from my first pod and was pleased with the results. My only issue is that the app isn't always allowing me to get info. I usually just check the device itself. Thanks for the delicious pink oyster mushrooms!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Long awaited success!

Long awaited success!
Everyone that bought a Shrooly knew it was an investment and it would be a long while before we got the finished product. I also got frustrated waiting. Anytime I contacted the company, someone got right back with a response. We got ours in June and have grown yellow oyster mushrooms with great success. Can’t wait to try another type!
Love that the programs already entered for available types take the guesswork out of growing. Even for the “anymush” pods there are lots of tips on how to grown your own successfully, no matter what the type!
Recommend this product!

June 26, 2025
Unprompted review
Rated 4 out of 5 stars

Great device

Great device, work with different types of pod, even with not the original. Easy to clean.
Some trouble with the application and website for acing order and other minor inconvenience (bugs and other) but easy tu fix by contacting customer service.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the product 2 years ago

Ordered the product 2 years ago, I have been in contact multiple times for a refund. The company have said they cannot issue refund due to their Ts&Cs saying the order may have delays, however they are not sticking to their promises of the time scales and the goal post is constantly changing. Avoid this company at all costs

June 30, 2024
Unprompted review
Rated 4 out of 5 stars

While they took awhile and initially…

While they took awhile and initially were VERY slow in responding, once I got someone to look into my issue (claiming pod credits from Kickstarter) there were VERY VERY responsive and fixed my problem (it wasn't easy!). Anyway, the team seems to be turning things around and I enjoy my Shrooly A LOT now.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Wow.love oi

Wow.. I was impressed… I always tried grow bags.. and Failed!! With Shrooly.. I followed directions and BOOM a very large bloom and harvest… so easy to use and the machine looks awesome

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Scam & Fraud - Buyer Beware

Beware! Scam and Criminals

Purchased Aug-07-2022. Only ever received emails saying why it was not ready and not delivered. It's now 3 years later July 2025!!!

No item received, no return or refunds of payment after multiple requests. Fraud written all over it!

Do not buy. Any positive review here is written by the company with a bot!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

The worst mushroom growing experience I’ve had – completely disappointed with both the device and the support

The worst mushroom growing experience I’ve had – completely disappointed with both the device and the support.

I really wanted the Shrooly device to work. I gave it multiple chances — used several pods (from Shrooly and other sellers), changed locations, followed every instruction, used the app, invested time and extra money on pods... and still, mushrooms dried out or failed to grow properly every single time.

Meanwhile, mushrooms I grew in simple plastic bags right next to the Shrooly did just fine. That tells you everything.

Despite sharing photos and explaining all my tests, support refuses a refund and keeps insisting the problem is with the pods. In my opinion, the device simply doesn’t work.

Don’t waste your time or money — just use plastic containers or bags. It’s cheaper, easier, and actually works.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. My package was returned months ago (I never even had it) and they won’t send me a refund. Horrible experience, waste of time and money.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Shrooly

Every now and then I grow shrooms, I have always bought "grow kits", which are usually a simple opaque bag where you can't actually see how the shrooms are growing... So when I saw an ad about Shrooly in instagram I loved it.

The only thing I would change about it is adding a "heater" to it, so in winter the Shrooly could take care of everything. Beyond that, I love it.

June 26, 2025
Unprompted review
Rated 4 out of 5 stars

Great product

I like the Shrooly unit and the concept very much. The Shrooly unit is beautiful designed, easy of use, works well and it comes with a user friendly, helpful app.
I love watching the different mushrooms grow, it’s fascinating to see them evolve quickly.
The support team is very helpful and always responsive.
It’s a pity it gets too cold in the Netherlands during winter to grow mushrooms, otherwise I would grow mushrooms all through the year (:

June 25, 2025
Unprompted review
Rated 4 out of 5 stars

We have loved the Shrooly unit

We have loved the Shrooly unit, the soft light it gives off is very pleasing and the interface is great too. We like that we can see the temperature and humidity and don’t need to worry about airflow because of built in fan.
We did have problems with mold on our first block and have been waiting for a new block to try again. The support team was very helpful and is always responsive. Can’t wait to grow some delicious and beautiful mushrooms with the Shrooly!

June 10, 2025
Unprompted review
Rated 4 out of 5 stars

I ordered my machine a few weeks ago…

I ordered my machine a few weeks ago and it was shipped via amazon in a few days. Upon arrival we set it up and began growing. The product itself has solid functionality and is easy to use once you are familiar to the concepts involved.

June 23, 2025
Unprompted review
Rated 4 out of 5 stars

Great product and awesome support

I've purchased the shrooly a few months ago. I like the design and ease of use. Once the pod is put in the box, all you have to do is wait, refill the water tank when it tells you to and watch the mushrooms grow.
I don't give the full 5 stars because the first two attempts failed. Maybe the temperature of 21°C was too low during spring, although it's within the suggested temp range.
Both pods were immediately replaced for free by their proactive and helpful support team!
The pink oysters were fascinating to watch and made a delicious topping for my meal.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Broken Promises, No Product, and Silence – Shame on Shrooly

I ordered directly from Shrooly in November 2023 and still haven’t received my product. I was told all UK orders would be fulfilled by January – it’s now June.

Multiple attempts to email and request updates or some semblance of reassurance. No clear answers, just vague replies, likely AI as i've received almost the exact same response to two different emails with completely different questions. Extremely disappointing experience. I would not recommend ordering their product. Aside from this i've heard disappointing feedback about the product.

May 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look