Shuffle 

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Rated 5 out of 5 stars

Hands down, the best online casino and sportsbook I've used so far. Super smooth app, really fast payouts, great odds, an excellent loyalty program with tons of ongoing bonuses and rewards that actual... See more

Company replied

Rated 1 out of 5 stars

I withdrawed a total of 2600€ in usdt, all withdrawals have been placed "in review" since 1 year. I haven't been able to cancel my withdrawals or approve them. Upon seeing my previous review... See more

Company replied

Rated 1 out of 5 stars

Banned for no reason so they won’t pay me my VIP bonuses. I’ve been trying for months to get an explanation, but they refuse to give any (most likely because there isn’t one). They blocked my payout... See more

Company replied

Rated 5 out of 5 stars

The best Shuffle support agent I’ve ever had the pleasure of dealing with helped me a lot Ethel. From start to finish, she was incredibly patient, knowledgeable, and genuinely committed to resolving m... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Gaming service Provider

Written by the company

The next generation in online casinos - play all of your favourite games on Shuffle, with the best rewards!


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really shuffle is doing good

Really shuffle is doing good , i like the support system reply in 2 minutes and kind mods

January 15, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thanks for taking the time to leave a review. We’re happy to hear you’ve had a great experience with us.

Rated 1 out of 5 stars

I won 1k on shuffle.com and they declined my withdrawal and won’t let me upload documents

I won 1k on shuffle.com, told I had to verify my id so I did. Submitted my proof of adress and it did not go through. Contacted a live agent. An agent by the name of fred blocked me through getting in contact via live chat. Contacted there email. He told me I had to wait 24 hours to submit my details. It’s been 3 days and it’s still locked. I have 1k in withdrawals on hold and I have to pay rent by the 20th or else I’m being evicted. All because an agent by the name of fred who’s completely blocked me from getting in contact with any support agents. My user to my account is betonline555,the owner of this company needs to fix there customer support agents. Fire them if you will and get new ones.

UPDATE: customer support reached out and asked me tor resubmit documents. still cant because they have it blocked in my verification settings. blocked on email. and blocked by live support, email jordanharvard7 at gmail.com. please release my funds and fix my verification settings so i can actually submit. they have something under my proof of adress that says "verification failed, please contact support. never bet here avoid at all cost.

there also botting trust pilots reviews and its super obvious. your better off playing at stake because they actually have money to give unlike this poor site

January 6, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Please note that Shuffle support is available 24/7 by email at support@shuffle.com

Your account currently has no pending transactions and all withdrawals have been approved at this time. If you have further inquiries you can reach out by email at any time.

Rated 5 out of 5 stars

Great support

Great support, friendly, helpful, excellent bonuses

January 11, 2026
Unprompted review
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Reply from Shuffle

Thank you for your support! We’re pleased to know Shuffle has been meeting your expectations.

Rated 5 out of 5 stars

amazing casino

January 10, 2026
Unprompted review
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Reply from Shuffle

We appreciate your positive review and are glad you’re enjoying Shuffle. Thanks for playing with us.

Rated 5 out of 5 stars

Brenda is the actual goat

Brenda is the actual goat, she showed me my rankup bonus and i got a free $120 so i could feed vro (my cat / bunny) and he's super cute, if you want pics of vro feel free to ask. But yeah Brenda is a sweetheart, thank you shuffle for the entertainment

10/10, would gamble here even if i was broke very fun very enjoyable very nice

January 10, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thank you for taking the time to leave such a kind and positive review! We’re delighted to hear that Brenda was able to assist you and that you enjoyed your rank-up bonus.

Providing a fun and transparent entertainment experience is very important to us, and it’s great to know you had such a positive interaction with our support team.

Thanks again for being part of the Shuffle community.

Rated 5 out of 5 stars

Mines are my favorite at shuffle it's…

Mines are my favorite at shuffle it's really stakes only competition and they have pragmatic games and stake nolonger does. They have a stream they give away codes to.

January 7, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thank you for your kind words! We’re pleased to know you’re enjoying Shuffle and wish you continued enjoyable play.

You can check out our livestream every Friday.

Rated 5 out of 5 stars

Without a doubt the best Crypto casino…

Without a doubt the best Crypto casino on the market!!! Just two days of playing and I had my first Max win! What luck I had. Super easy KYC, very friendly chat operators. Highly recommend!

January 7, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thanks for the great review! We’re thrilled to hear you’re enjoying Shuffle and appreciate your support 🙌

Rated 5 out of 5 stars

Customer service is great

Customer service is great, all the games have all the hits and a lot of shuffle originals.

January 6, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thanks for the positive feedback.

Glad that the Customer Support team was able to handle your request.

Thanks for playing on Shuffle and have a great day.

Rated 5 out of 5 stars

Easy ability to place sports bets and…

Easy ability to place sports bets and navigate the site, amazing website!

January 5, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

We appreciate your review! It’s awesome to hear you’re enjoying Shuffle — feedback like this keeps us motivated.

Rated 5 out of 5 stars

Tbh I like it!

Tbh I like it!

January 5, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Your feedback means a lot to us, thank you! We’re glad you’re enjoying what Shuffle has to offer.

Rated 5 out of 5 stars

For long thought Roobet is the one for…

For long thought Roobet is the one for me. But I found shuffle.com. The rewards, support, exclusives. A lot if great things here. This the new big one coming up.

January 5, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thanks for leaving such a positive review! We’re always working to improve, and it’s great to hear we’re on the right track.

Rated 1 out of 5 stars

I was using shuffle for 2 years and now it is a scam

I was using shuffle for 2 years, I just decided to come back and play again. I did some sports bet and I won some, wanted to withdraw 25% of money and keep going with the rest. Shuffle said I have to wager and canceled my withdraw request, now they don't even answer to my live chat and they don't send me even 25% of my money, I didn't even withdraw all. This seems it is completely a scam and they don't even answer.

January 3, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

We're sorry to hear about your negative experience. You can reach out by email to support@shuffle.com and we are available 24/7 to assist.

Rated 5 out of 5 stars

Quick and easy for crypto gambling

Quick and easy for crypto gambling, support is very quick too.

January 3, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thanks for the awesome review! It’s great to hear you’ve had a smooth and enjoyable experience with us.

Rated 2 out of 5 stars

Started well, but bonuses became extremely disappointing

My first impression of Shuffle Casino was positive. The platform looked solid and everything worked smoothly at the beginning. Unfortunately, over the last two months the experience has gone downhill.

The biggest issue is the bonuses. Weekly and monthly bonuses have become very poor and are nowhere near what you would expect. They are not even 5% of losses — in reality, they are closer to 2.5%, which feels almost meaningless, especially for regular players.

For a casino that initially gives the impression of rewarding loyalty, this change is very disappointing. The decline has been consistent week after week, not just a one-time issue.

I’m writing this mainly to make new customers aware: don’t judge Shuffle Casino only by the first impression. Things may look good at the start, but the long-term value and rewards have become much worse recently.

I hope the casino improves, but at the moment I can’t recommend it based on the current bonus system.

January 1, 2026
Unprompted review
Shuffle logo

Reply from Shuffle

Thank you for your feedback. We’re sorry to hear that your recent experience hasn’t met your expectations.

We understand your concerns around bonuses and have already reached out to you to gather more details, but haven’t received a response yet. Rewards can vary based on several factors, and we continuously review our system to improve it.

If you’re willing, please get back to us so we can look into this further and assist you directly.

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