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Shuperb Reviews 1,784

•
TrustScore 5 out of 5

4.8

Shoe Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting that items exceed their expectations. Many consumers also highlight the competitive pricing and excellent value for money. The ordering process is consistently described as easy and efficient, with a wide range of products available. However, some customers also noted issues with product quality, specifically regarding boots that were not waterproof as expected and laces that snapped prematurely. A few other people also felt that items arrived damaged, particularly the packaging, making them unsuitable as gifts.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, comfort, and style of items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the promptness and efficiency... See more

Quality

Clients share positive opinions on quality, frequently praising items like Barbour wellies, trainers, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and good... See more

Order

Reviewers mention positive feedback about order. Customers frequently highlight the ease and speed of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a certain type and colour of chelsea boot. Shuperb came up in an internet search. The description, detail and cost matched my requirement. Using royal mail (always a risk) delivery... See more

Rated 5 out of 5 stars

I ordered the wrong size of trainers as a gift so wanted to exchange them for the correct size. I followed on line guidance and received the replacements within a few days,(before I have even returned... See more

Rated 5 out of 5 stars

I'm always a bit nervous when ordering from a company I haven't used before especially where clothes, shoes in this case are concerned - will they fit, will the quality be up to standard, will the... See more

Rated 5 out of 5 stars

Absolutely wonderful customer service. I ordered slippers for my son , they arrived promptly, but his extra wide feet meant they were too tight. The refund process was so simple, slippers returned, m... See more

Company details

  1. Shoe Store
  2. Online Food Ordering Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy customer

Bought several pairs of footwear from Shuperb now and have to say am pretty pleased - good prices, fast service, what’s not to like?

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality boots

The eyelets in the boots started falling out the moment I tried to lace up the boots. The black leather is marked considerably on one boot and the laces were to big. Very disappointed as this was my first purchase

November 25, 2025
Unprompted review
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Reply from Shuperb

Hello

Thanks for the review and I am very sorry to hear this.

Can you contact us directly via email on help@shuperb.co.uk with your order reference number so we can help with this?

Apologies for the inconvenience caused.

Kindest regards,
Shuperb

Rated 5 out of 5 stars

Good Retailer

Good quality boot and fast delivery with a free delivery voucher code. Overall great experience.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Easy process overall, from navigating the website to payment and delivery. Regular updates from despatch to delivery and quick delivery.

November 20, 2025
Unprompted review

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