I was looking for a certain type and colour of chelsea boot. Shuperb came up in an internet search. The description, detail and cost matched my requirement. Using royal mail (always a risk) delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the wrong size of trainers as a gift so wanted to exchange them for the correct size. I followed on line guidance and received the replacements within a few days,(before I have even returned... See more
I'm always a bit nervous when ordering from a company I haven't used before especially where clothes, shoes in this case are concerned - will they fit, will the quality be up to standard, will the... See more
Absolutely wonderful customer service. I ordered slippers for my son , they arrived promptly, but his extra wide feet meant they were too tight. The refund process was so simple, slippers returned, m... See more
Company details
Contact info
Unit 3a & 3b, 55 Hastings Road, LE5 0BT, Leicester, United Kingdom
- 01163260605
- cs@shuperb.co.uk
- shuperb.co.uk
4.8
Excellent
2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous service from start to finish
Fabulous service from start to finish, excellent communication and delivery and extremely happy with my purchase would definitely purchase from shuperb again.
December 26, 2025
Unprompted review
Five star service
Very easy to select and order product. Straight forward to complete the purchase. Super fast delivery, packaged well and product exactly as ordered. Many thanks.
December 20, 2025
Unprompted review
Spot on
Exactly as described, good price, immediate dispatch and rapid delivery in time for xmas
December 20, 2025
Unprompted review
It was so easy to use the app
It was so easy to use the app, this is the second pair of thes actual boots I have had they are so smart I love them
December 10, 2025
Unprompted review
Where Is My Refund?
I ordered 2 pairs of boots same boots different colours from this firm via Amazon. The first pair(black) arrived and were too small, I returned them on 1st November and was promptly given a refund. The second pair (brown) arrived a day or so later, obviously they were also too small so I returned them on 7th November - I have heard nothing since! Despite contacting Shuperb via Amazon and the couriers EVRI , I have been passed from pillar to post by all concerned and despite Amazon telling me my refund was issued on 14th December nothing has arrived in my account.
Customer service has been disappointing and disgusting by all concerned.
November 7, 2025
Unprompted review
Great Slippers for Dad at Xmas
Great Slippers for Dad at Xmas. Excellent price and was offered free delivery which was very nice. The items arrived well packaged and were delivered promptly. All in all a great experience. Thank you.
December 9, 2025
Unprompted review
Great purchase
Brilliant communication was very good. Arrived well packaged and quick postage. Good prices . Overall excellent would recommend this company
November 30, 2025
Unprompted review
Just what I wanted
December 12, 2025
Unprompted review
Excellent delivery and very well packed
December 10, 2025
Unprompted review
The shoes are amazing value will…
The shoes are amazing value will definitely buy again from you
December 8, 2025
Unprompted review
Boots were sent back has the heal on…
Boots were sent back has the heal on the boot inside was digging into my skin
December 8, 2025
Unprompted review
Reply from Shuperb
Hello
Thank you for the review and I am sorry to hear this.
Please can you contact us directly via email on help@shuperb.co.uk with your order reference number so we can look into this for you.
I am sorry for the inconvenience caused.
Kindest regards,
Shuperb
Good choice of footwear reasonably…
Good choice of footwear reasonably priced promptly delivered
December 5, 2025
Unprompted review
Excellent delivery service
Excellent delivery service, remains to be seen if slippers fit, ordered uk7 and got a size 40 which I believe is a uk61/2. Hopefully I’m wrong
December 4, 2025
Unprompted review
Wonderful customer service
Absolutely wonderful customer service. I ordered slippers for my son , they arrived promptly, but his extra wide feet meant they were too tight. The refund process was so simple, slippers returned, money refunded no problems. Thankyou Schuperb
December 5, 2025
Unprompted review
The delivery was perfect left where l…
The delivery was perfect left where l reqyested
November 14, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.