Shurgard Self Storage - Amsterdam Centrum Reviews 

106
TrustScore 4 out of 5

4.1

Transformatorweg 24, 1014 AK Amsterdam, NL


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Rated 5 out of 5 stars

First of all, it's very simple to use the Shurgard storage service - you find all the info you need on the site (including volume estimation for your goods). Then, it's simple to access your stora... See more

Rated 5 out of 5 stars

Good value for money. Building is clean and well maintained. Professional staff. Easy app access. A little hot inside, but maybe it's just that time of the year. On site toilet is a plus. Overall good... See more

Rated 5 out of 5 stars

I would highly reccommend Shurgard, I used their storage facility in Amsterdam West and it was extremely easy and smooth, no human intervention required. The unit was clean and easily accessibly with... See more

Rated 5 out of 5 stars

Great service by Sebastian, who helped me find the perfect storage unit for me. I can highly recommend this Shurgard location, it’s clean, safe and easily accessible.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Amsterdam Centrum

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Transformatorweg 24, 1014 AK, Amsterdam, Netherlands

4.1

Great

TrustScore 4 out of 5

106 reviews

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Replied to 92% of negative reviews

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4.1

All reviews

(106)

7,497 reviews in the last 12 months

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Rated 1 out of 5 stars

Imprisoned by Shurguard

We were locked in by the electric gates, because we were still unloading our van past 9pm.

We called the helpline numbers and none of them helped.

Their 24 hour helpline is not 24 hours it just provides an automated message which says a manager will contact you during opening hours. This is not helpful if you have been trapped by their electronic gates.

We sought help from local law enforcement who couldn’t help and eventually we had to climb over the Shurguard spiked security gate (me, my girlfriend and our 40kg dog) - this came with considerable risk of injury!

We had to take a taxi home as we couldn’t get our van out. And a taxi back in the morning to collect our van.

The manager, did call the following afternoon, he did not apologise or admit fault in anyway.

January 28, 2025
Shurgard Self Storage - Amsterdam Centrum logo

Reply from Shurgard Self Storage - Amsterdam Centrum

Hello James, thank you for taking the time to share your storage experience with us. Our access hours to the premises varies from location to location. Please see excact timings on our website. It is not possible to enter the premises outside these hours. Thank you for your understanding.

Rated 1 out of 5 stars

please read my story first before renting a storage facility or continuing your rental agreement.

If you consider Shurgard as a safe and protected storage place, please read my story first before renting a storage facility or continuing your rental agreement.
I kept my property during the last 2 years with Shurgard. For this period, they increased rentals by more than 30% but I was fine with this since I believed protection and safety requires investment so it would be a more secure place to store.
I paid timely and everything was OK until the beginning of July 2024 when I came to my Shurgard rented place and discovered my property damaged.
During my previous visit in mid of June 2024 there was no damage. Something happened between these two visits to the Shurgard location because my property was there all the time.
I believed that Shurgard recorded on their camera the incident since Shurgard website says: “Our premises are secured with surveillance cameras, perimeter fencing, alarms, individual access codes. You can access your unit with your own lock and key.”
I asked the administration of the storage location to help to find the person who caused the incident to claim damage compensation. I thought everything was recorded and easily figured out.
I also sent Shurgard an official letter about the incident. After 20 days they literally provided me nothing besides we are very sorry.
I suggest the administration either does not have a recording of the incident thus it is a big question about the security level and protection of my property.
Or they know everything about the incident but deliberately conceal the information from me for unknown reasons. This is even more serious to me.
After I understood that
a) my property is not protected with the security level mentioned on their website
b) administration would do nothing to help me with claiming damage compensation.
I immediately cancelled my storage agreement and took my property to find a safer place even for bigger fee.
In fact, I paid for surveillance cameras, perimeter fencing, alarms and other deemed property protection components which do not help me at all in the case above.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy and quickly arranged, very friendly and helpful team. Senastiao and team great.

May 21, 2024
Rated 1 out of 5 stars

very disappointing

was given the wrong adress

October 18, 2023
Shurgard Self Storage - Amsterdam Centrum logo

Reply from Shurgard Self Storage - Amsterdam Centrum

Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.nl. Our team remains at your disposal for any additional questions you may have.

Rated 1 out of 5 stars

ceo where are in SHURGARD????

They need someone with responsible to take charge
if they have complaint like mind. I am being overcharge.
Please gibe the CEO email address

It nice and clean place in Sweden linkoping. I do not know about the rest of the Shurgard. Please give the email address to someone outside of Sweden with power I am being overcharge and been using them more than 8 years. I have taken this up with the local office already

January 1, 2023
Unprompted review

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