Shurgard Self Storage - Amsterdam Centrum Reviews 

104
TrustScore 4 out of 5

4.2

Transformatorweg 24, 1014 AK Amsterdam, NL


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Rated 5 out of 5 stars

First of all, it's very simple to use the Shurgard storage service - you find all the info you need on the site (including volume estimation for your goods). Then, it's simple to access your stora... See more

Rated 5 out of 5 stars

Good value for money. Building is clean and well maintained. Professional staff. Easy app access. A little hot inside, but maybe it's just that time of the year. On site toilet is a plus. Overall good... See more

Rated 5 out of 5 stars

I would highly reccommend Shurgard, I used their storage facility in Amsterdam West and it was extremely easy and smooth, no human intervention required. The unit was clean and easily accessibly with... See more

Rated 5 out of 5 stars

Great service by Sebastian, who helped me find the perfect storage unit for me. I can highly recommend this Shurgard location, it’s clean, safe and easily accessible.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Amsterdam Centrum

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Transformatorweg 24, 1014 AK, Amsterdam, Netherlands

4.2

Great

TrustScore 4 out of 5

104 reviews

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Replied to 93% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(104)

7,386 reviews in the last 12 months

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Rated 1 out of 5 stars

READ THIS BEFORE CHOOSING SHURGARD

READ THIS BEFORE CHOOSING SHURGARD

When I went to pick up my things from the storage unit, I found that my belongings had been severely contaminated by mice and/or rats. Many of my things, including bedsheets, clothes, kitchen utensils, papers, and expensive university books had been irreversibly damaged and I was forced to throw them out. As for the remaining things, many of my bags had been eaten through and there were droppings everywhere. It is unacceptable. Knowing that mice are a common phenomenon, how can a storage unit not have a proper ceiling (and instead, a metal net) and holes in the floor (there was a hole in a corner)?

I wrote a formal complaint to be refunded for the inconvenience and the material I have lost but received NO RESPONSE FOR MONTHS. When I did receive a response, it was "I have to ask my manager and will get back to you". Do you think they ever got back to me? I had to constantly send emails to receive a useful reply at all on how I was going to get a refund since I did take out an insurance on my belongings. I also had to pay a large sum of money to send most of my remaining belongings to be deep cleaned as to avoid contamination by having to wear clothes and sleep in bedsheets where mice and/or rats walked over, peed, and defecated.

If you want to go with Shurgard, go at your own risk. Paying more each month to take out insurance will not mean that they will refund you, even if they have to. I suggest going somewhere else.

June 5, 2022
Unprompted review
Shurgard Self Storage - Amsterdam Centrum logo

Reply from Shurgard Self Storage - Amsterdam Centrum

Beste Elena, bedankt om ons dit te melden, en onze excuses voor het ongemak. Ondanks regelmatige controle en onderhoud door de ongediertebestrijding kan het soms voorkomen dat er incidenten zijn. Wij kunnen u hierbij ondersteunen en zullen persoonlijk contact opnemen met betrekking tot deze kwestie.

Rated 4 out of 5 stars

Good customer service, inconvenient space

Super responsive and easy to set up. Unfortunately the wrote that my storage unit was on the ground floor but it was actually on the first floor… via staircase. Not the most convenient for moving large or heavy items. But otherwise I found them very easy to communicate with and the customer service was mostly great.

August 7, 2022
Rated 5 out of 5 stars

Very polite and accommodating

Very polite and accommodating. They had to make corrections to my reservation, which was my fault when I booked it, and apologized for having us wait! They were very helpful. Sorry I don’t remember their names, but thanks for their help. It was about 10:30 Monday morning.

July 21, 2022
Rated 4 out of 5 stars

Missing lock

It was all good but just one thing. When we came to the storage unit we didn't find the bag with the lock. I called customer service Ave it was not really helpful. I had to go back to the other building were they helped me. Just this improvement point. For rest...perfect

June 26, 2022
Rated 5 out of 5 stars

Recommended

Very well located.
Easy to load and unload the stuffs.
Call center ready to help you even tough all the instructions are very easy to follow.
Absolutely recommended.

June 18, 2022
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