Shurgard Self Storage - Chiswick Reviews 58

TrustScore 4.5 out of 5

4.6

210 Power Road, W4 5PY Chiswick, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Mani and shams were so polite and efficient when finding me a storage unit over at Chiswick. I would highly recommend anyone in the area who needs storage to come and speak with these honest gentlemen... See more

Rated 5 out of 5 stars

Huge shoutout to Manni at Shurgard Chiswick! He’s been amazing from start to finish. Perfect example of what customer service should be like— super clear with instructions, always consistent, and j... See more

Rated 5 out of 5 stars

My first experience with self-storage. Everything has been good with Chiswick branch. Very helpful staff, easy reservation process and the App is simple to navigate. The facility is well-designed... See more

Rated 5 out of 5 stars

Really great first experience. Mani and Val were incredibly helpful and kind. They guided me through the app system and talked me through the process. Brilliant guys. Felt very confident and happy abo... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Chiswick

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 210 Power Road, W4 5PY, Chiswick, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

58 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The location manager at Chiswick

The location manager at Chiswick, made the experience very good. Everything possible was done and communicated to me clearly. When I arrived at the facility on Saturday evening, everything operated just as Sapna had advised me. It's staff like this that reassure your customers. Thank you Sapna.

Regards Angus

June 18, 2024
Rated 5 out of 5 stars

Thank you Kia and team #46

Thank you Kia and team
@ the Chiswick branch for the help setting up. Was very helpful, 5* service!

May 31, 2024
Unprompted review
Shurgard Self Storage - Chiswick logo

Reply from Shurgard Self Storage - Chiswick

Hi Diamondcut Property,

We are delighted to hear that Kia and the team at Shurgard Chiswick provided you with 5* service. Thank you for sharing your positive experience with us!

Your Shurgard Team

Rated 5 out of 5 stars

Brilliant customer service and a secure site

Brilliant customer service explained everything, set me up to access my storage, friendly and professional. The storage site is new, clean and feels very secure.

Only disadvantage was the mandatory requirement to pay for goods insurance upfront. If you can prove you have your own goods insurance, they will refund as credit but would have preferred a cash refund. The locks are bespoke so you are strongly incentivised to buy their lock, bringing your own is difficult because it likely wont fit.

April 22, 2024
Rated 5 out of 5 stars

Great support from the team

Great support from the team, particularly Shams and Sapna who we interfaced with.

- Great customer service
- Team was attentive and resolved issues at a timely manner

April 1, 2024

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